This episode of "Let's Talk Marketing" explores the transformative role of chatbots in building relationships and enhancing marketing strategies. Host Katya Allison interviews Mia Pokriefka and Elissa O'Dell, co-founders of Huxly, a Shorty award-winning creative tech studio. They discuss their innovative approach to using chatbots for storytelling and engagement, emphasizing the importance of conversational design in direct messages (DMs). Mia and Elissa highlight key metrics from their chatbot campaigns, such as impressive response rates and click-through rates. The conversation also delves into the future of AI in marketing, the significance of authentic communication, and the need for brands to foster community connections. Tune in for valuable insights on leveraging chatbots to enhance customer experiences and drive engagement.

Listeners will walk away with insights on:

• Chatbots can facilitate relationship building beyond traditional customer service roles.
• Conversational design enhances audience engagement through interactive experiences.
• High engagement metrics, like 91% response rates, highlight chatbot effectiveness.
• AI can improve personalization and streamline communication for brands.
• Brands must ensure a value exchange in chatbot interactions to maintain trust.
• Building community connections through DMs can enhance ROI and customer loyalty.

Episode Links:

Follow Mia & Elissa on LinkedIn >>> https://www.linkedin.com/in/miapokriefka/ & https://www.linkedin.com/in/elissaodell/

Follow Huxly on IG >>> https://www.instagram.com/heyhuxly/