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Join me for an informative conversation with Compliance Guru, Jodi Faustlin. She has spent many years running medical groups, and realized that compliance was one of the biggest opportunities for improvement and action. So, she has decided to devote her career to working with medical groups on this important endeavor.

We talk through several lessons she's learned over the years, along with some easy steps that physicians can take to get their compliance house in order. We stay focused on why compliance is an opportunity for medical groups, and how it's much like doing the Cha Cha!

We’re delighted to have Jodi as part of our Senior Consulting team at Health e Practices and I’m excited that we get to have this conversation today. Jodi can be contacted at jodi@healtheps.com or https://www.linkedin.com/in/jodi-faustlin/.

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Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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Today, we’re talking about something that affects every medical practice, yet often goes unaddressed: trust—or more specifically, the trust deficit between patients and their healthcare providers.

Trust is the foundation of healthcare. Patients trust us with their health, their fears, and sometimes even their lives. But what happens when that trust starts to erode? What’s the cost of not addressing a growing sense of skepticism among patients? And why do so many physicians and practice leaders avoid confronting these issues?

We’ll break it all down today. We’re going to explore how a trust deficit develops, the hidden financial and emotional costs of ignoring it, and most importantly, what you can do to rebuild and sustain trust in your practice.

Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!

Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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If you’re feeling like your team is running on fumes, drowning in inefficiencies, and barely keeping up with the daily demands of patient care, you’re not alone. The challenge of balancing efficiency with staff well-being is real.

But here’s the thing: optimizing workflows isn’t just about working faster—it’s about working smarter. A well-run practice doesn’t just happen. It’s designed. And when workflows are neglected, the damage is real—burned-out employees, frustrated patients, lost revenue, and a practice that feels chaotic instead of controlled.

Too often, physicians and administrators assume that inefficiencies are just “part of the job” or that fixing them will take more effort than just pushing through. But the truth is, inefficient workflows are costing your practice—financially, emotionally, and operationally. The good news? It doesn’t have to be this way.

In today’s episode, we’re breaking down why poorly designed workflows are tolerated when they should be completely rethought. We’ll dive into the hidden costs of inefficiency, the impact on patient care and staff morale, and, most importantly, the solutions—because you can design a practice that runs smoothly without running your team into the ground.

Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/