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Join me for an informative conversation with Compliance Guru, Jodi Faustlin. She has spent many years running medical groups, and realized that compliance was one of the biggest opportunities for improvement and action. So, she has decided to devote her career to working with medical groups on this important endeavor.

We talk through several lessons she's learned over the years, along with some easy steps that physicians can take to get their compliance house in order. We stay focused on why compliance is an opportunity for medical groups, and how it's much like doing the Cha Cha!

We’re delighted to have Jodi as part of our Senior Consulting team at Health e Practices and I’m excited that we get to have this conversation today. Jodi can be contacted at jodi@healtheps.com or https://www.linkedin.com/in/jodi-faustlin/.

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Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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Today, we’re talking about something that affects every medical practice, yet often goes unaddressed: trust—or more specifically, the trust deficit between patients and their healthcare providers.

Trust is the foundation of healthcare. Patients trust us with their health, their fears, and sometimes even their lives. But what happens when that trust starts to erode? What’s the cost of not addressing a growing sense of skepticism among patients? And why do so many physicians and practice leaders avoid confronting these issues?

We’ll break it all down today. We’re going to explore how a trust deficit develops, the hidden financial and emotional costs of ignoring it, and most importantly, what you can do to rebuild and sustain trust in your practice.

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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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If you’re feeling like your team is running on fumes, drowning in inefficiencies, and barely keeping up with the daily demands of patient care, you’re not alone. The challenge of balancing efficiency with staff well-being is real.

But here’s the thing: optimizing workflows isn’t just about working faster—it’s about working smarter. A well-run practice doesn’t just happen. It’s designed. And when workflows are neglected, the damage is real—burned-out employees, frustrated patients, lost revenue, and a practice that feels chaotic instead of controlled.

Too often, physicians and administrators assume that inefficiencies are just “part of the job” or that fixing them will take more effort than just pushing through. But the truth is, inefficient workflows are costing your practice—financially, emotionally, and operationally. The good news? It doesn’t have to be this way.

In today’s episode, we’re breaking down why poorly designed workflows are tolerated when they should be completely rethought. We’ll dive into the hidden costs of inefficiency, the impact on patient care and staff morale, and, most importantly, the solutions—because you can design a practice that runs smoothly without running your team into the ground.

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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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Welcome to this episode of the Medical Money Matters podcast. I’m so glad you’re here, because today we’re diving into a topic that impacts every medical practice—whether you’re a solo provider or part of a large group. Patient retention. If you’ve ever wondered why patients leave, what it costs your practice when they do, or how to build a loyal following in a competitive market, you’re in the right place.

Here’s the reality: healthcare has changed. Patients have changed. Today, patients treat their medical care much like any other commodity. They’ll switch providers at the slightest provocation—maybe a rude receptionist, a long wait time, or even just a slightly more convenient option down the street. And when they leave, the costs can be enormous—not just financially, but emotionally. A revolving door of patients can wear down your staff, damage your reputation, and even hurt the overall wellbeing of your team.

But here’s the good news: it doesn’t have to be this way. You can build loyalty. You can create an environment where patients stay, not because they have to, but because they want to. And when you do, it benefits everyone—your patients, your team, and your practice.

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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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Today, we're diving into a topic that’s transforming the way healthcare practices grow and thrive: the digital front door. In a world where convenience and technology reign supreme, staying ahead of the curve isn’t just about embracing change; it’s about survival. Patients today expect seamless, efficient interactions with their healthcare providers, and the costs of not keeping up with these expectations can be enormous—financially, reputationally, and even in terms of team morale.

Let’s start by exploring the costs of falling behind. Imagine this: a patient tries to book an appointment with your clinic. They navigate a clunky website, struggle to find the right contact information, and after 15 minutes of frustration, they give up and move on to another provider who offers online scheduling. You’ve just lost a potential patient before they even stepped through the door. These kinds of inefficiencies add up, and over time, they can erode your practice’s bottom line.

But it’s not just about money. Practices that rely on outdated processes often experience a cascade of negative consequences. Staff members become overwhelmed, trying to compensate for inefficient systems with manual workarounds. Morale dips, turnover increases, and the overall patient experience suffers. A disorganized practice leads to longer wait times, missed follow-ups, and dissatisfied patients who are quick to share their negative experiences online.

Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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Today, we’re going to tackle an issue that’s been a thorn in the side of so many practice owners and administrators: hiring, and not only hiring, but hiring your dream team!

Let me guess—you’ve said it before, maybe even this week: “It’s so hard to find good help these days.” It’s a sentiment we hear constantly, and one that can feel incredibly frustrating. Staffing challenges can lead to burnout, inefficiencies, and even affect patient care. But here’s the thing: What if we could shift that narrative? What if, instead of lamenting how difficult hiring is, we focused on building a high-performance dream team?

Imagine a team that’s skilled, motivated, and aligned with your practice’s mission. A team that not only reduces your stress but elevates your practice’s reputation and makes your patients feel cared for in every interaction. That’s the goal we’re aiming for today. By the end of this episode, you’ll have a roadmap to take recruiting to the next level, overcome common obstacles, and start building a team that’s more than just functional—it’s exceptional.

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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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Compensation isn’t just about money—it’s about value, recognition, and culture. It’s no wonder it’s one of the most emotionally charged topics in any medical group. Today’s topic is one that often stirs strong emotions: physician compensation. Designing an effective pay model is one of the most challenging tasks for any practice leader. Why? Because pay isn’t just a number on a paycheck—it’s deeply tied to how we view our contributions, our worth, and our role within the group.

For administrators and CEOs, tinkering with compensation plans can feel like stepping into a minefield. It’s no exaggeration to say that changing pay structures is often a career-limiting move. The stakes are high, and missteps can alienate staff, create resentment, or even lead to turnover. Yet, despite the challenges, compensation is one of the most powerful tools a group has to align behavior with its goals, build a cohesive culture, and drive growth.

In this episode, we’ll explore why compensation is such a sensitive issue, how leaders can thoughtfully approach changes, and what it means to design a plan that reflects your group’s culture and values.

Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

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Today, we’re exploring a topic that’s top-of-mind for many practice leaders: workforce optimization. Specifically, how can strategies like offshoring, artificial intelligence, and robotic process automation help you future-proof your workforce while driving down costs and increasing efficiency?

Did you know that workforce costs account for nearly 60% of total expenses in most medical practices? What if there was a way to cut those costs while improving efficiency?

Here’s the reality: in most medical practices, workforce costs account for the majority of expenses. Salaries, benefits, overtime—it all adds up fast. But what if there were ways to significantly reduce those costs while still delivering excellent care and support to your patients? That’s exactly what we’re going to explore today.

Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/