Épisodes

  • Episode 85: Need More Peeps? Deciding When to Add Another Clinician to Your Group
    Jul 9 2024

    Today we’re tackling an important decision for any clinic leader: deciding when to add another clinician to your group. Whether you’re considering adding another physician or an Advanced Practice Provider (APP), this episode will guide you through the various considerations involved. We’ll cover assessing the need for additional clinicians, financial considerations, and the operational impact. We talk about how to assess the need for additional clinicians in your clinic. Understanding whether it’s the right time to expand your team is crucial for maintaining efficient operations and ensuring high-quality patient care.

    The initial step is to evaluate patient volume and demand. Are your current clinicians overwhelmed with the number of patients? Are your appointment slots fully booked weeks in advance? High patient wait times and appointment availability are clear indicators that your clinic might benefit from adding another clinician.

    Another important factor is analyzing clinician workload and burnout levels. If your current team is consistently working long hours and showing signs of stress and fatigue, it might be time to consider expanding your staff. Ensuring your clinicians have a manageable workload is essential for maintaining high-quality care and job satisfaction.

    Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
    Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
    Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
    Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com


    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
    Join our Medical Money Matters Facebook Group here:
    https://www.facebook.com/groups/3834886643404507/
    Original Musical Score by: Craig Addy at
    https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
    Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
    https://www.communicationtwentyfourseven.com/


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    12 min
  • Episode 84: Getting Things Done - Efficiency Hacks for Clinic Leaders
    Jul 2 2024

    Today we’re exploring a crucial topic for clinic leaders: getting things done. We’ll discuss practical hacks to boost efficiency and effectiveness, focusing on the art of delegating, mastering digital communication, and more. Whether you’re a seasoned executive or new to a leadership role, these insights can help you streamline operations and improve your clinic’s performance.

    To begin, let’s talk about the art of delegating. Delegation is essential for any leader, but it’s particularly critical in a clinical setting where the stakes are high, and time is often limited. So, what exactly is delegation? It’s the process of assigning responsibility and authority to others to complete tasks or make decisions. Effective delegation can significantly enhance your productivity and the overall efficiency of your clinic.

    Many leaders struggle with delegation for various reasons, such as fear of losing control, lack of trust in their team, or simply being unsure of how to delegate effectively. However, understanding and overcoming these barriers is crucial.

    Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
    Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
    Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
    Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com


    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
    Join our Medical Money Matters Facebook Group here:
    https://www.facebook.com/groups/3834886643404507/
    Original Musical Score by: Craig Addy at
    https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
    Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
    https://www.communicationtwentyfourseven.com/


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    15 min
  • Episode 83: Got a Toxic Team Member? Strategies for a Healthier Clinic
    Jun 25 2024

    In this episode, we're diving into a topic that's crucial for the health of any clinic: managing the toxic employee. We'll explore the costs of not dealing with toxic behavior, the damage it can do to your clinic's staff, reputation, and overall wellbeing, and why it’s so often tolerated. Plus, we'll provide actionable solutions to create a culture free of toxic team members.

    First, let’s talk about the financial costs of not addressing toxic behavior. When a clinic has a toxic employee, productivity takes a hit. Other team members may spend more time dealing with conflicts or avoiding the toxic individual, rather than focusing on their work. This leads to decreased efficiency and can severely impact your bottom line. Then there’s the increased turnover. Good employees are less likely to stick around in an environment where toxic people are tolerated, meaning you’ll spend more time and resources on hiring and training new staff. Plus, if the toxic behavior leads to workplace disputes, there could be significant legal costs involved.

    But it’s not just about the money. Let’s consider the reputational damage. Word travels fast, and if your clinic is known as a toxic workplace, it can hurt your reputation among patients and within the medical community. Negative reviews can deter potential patients, and it might become challenging to attract high-quality staff.

    Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
    Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
    Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
    Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com


    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
    Join our Medical Money Matters Facebook Group here:
    https://www.facebook.com/groups/3834886643404507/
    Original Musical Score by: Craig Addy at
    https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
    Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
    https://www.communicationtwentyfourseven.com/


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    14 min
  • Episode 82: Payer Contracting - Do's, Don'ts and Horror Stories - A Conversation with Doral Jacobsen
    Jun 18 2024

    Join me for an enlightening conversation about payer contracting, with Doral Jacobsen, CEO of Prosper Beyond, a national payer contracting company: https://prosperbeyond.com/ Doral draws on many years of experience in both clinic operations and also in working on the payer side of the world as she advises her physician clients on the ins and outs of contracting.

    She and I talk through strategies, pitfalls and story-telling as a powerful means of communication and negotiation when working with your payer partners.

    Connect with Doral on LinkedIn: https://www.linkedin.com/in/doral-jacobsen-mba-facmpe-58227915/ and you can buy her book from Amazon: https://www.amazon.com/Transitioning-Alternative-Payment-Models-Contracting-ebook/dp/B071KPGQ4C/ref=sr_1_1?crid=2UXTWEII55LYH&dib=eyJ2IjoiMSJ9.puR41jQpObA7H4rmMXPvTWhdPQ_y0xVFEdbFdkEU1YPgVFMovBB1gg_LdEMSyJSd8LmTFM8xpqbh_tmg9-RjVRPhOr-U4SX2WbZNxZCjEg8iCp_sABf6F8WqcaOQTvOebAExeUTcS1Kd2KGtwJXdRAxjAbZzwxWoRMbh2AtibwlbtNZwnxKyhGRVTybsvtw6pdA4a40560II5UxlKe4N5Oeekf-29XeTW8-rAchlXwA.DpoRTty_eM46_dsB9RISGUuaNtmOtqf3ihSygWBLWLc&dib_tag=se&keywords=doral+jacobsen&qid=1718305665&sprefix=doral+jacobsen%2Caps%2C209&sr=8-1

    Lastly, you can Join the MGMA webinar on Payer Contracting that Doral leads: https://www.mgma.com/webinars/certificate-program-payer-contracting-on-demand

    Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
    Visit Jill’s company, Health e Practices’ website: https://healtheps.com/

    Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com


    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
    Join our Medical Money Matters Facebook Group here:
    https://www.facebook.com/groups/3834886643404507/
    Original Musical Score by: Craig Addy at
    https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
    Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
    https://www.communicationtwentyfourseven.com/


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    42 min
  • Episode 81: What’s Reasonable to Expect from Your Administrator?
    Jun 11 2024

    Today we're diving into a topic that is vital for the smooth operation and success of any medical practice: understanding what is reasonable to expect from your administrators.

    As physicians, your primary focus is on patient care, and the backbone of any well-functioning practice lies in having effective administration. Whether you're running a small clinic or a large medical group, it's essential to have the right people in the right roles, and to have clear expectations for what they can and should be doing. At Health e Practices, we get a lot of requests to work with groups who have outgrown their current manager or administrator, or the physicians are unsure as to what exactly they should expect and at what salary range their leader should be paid given their responsibilities and capabilities. So today, we'll be breaking down the roles of Clinic Managers, Practice Administrators, and C-suite Executives, discussing their responsibilities, qualifications, and what you should reasonably expect from each level.

    By the end of this episode, you'll have a clearer understanding of how to align your administrative team with the needs of your practice, ensuring you can focus on providing excellent patient care.

    Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
    Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
    Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
    Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com


    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
    Join our Medical Money Matters Facebook Group here:
    https://www.facebook.com/groups/3834886643404507/
    Original Musical Score by: Craig Addy at
    https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
    Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
    https://www.communicationtwentyfourseven.com/


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    15 min
  • Episode 80: Promoting a Culture of Accountability and Why It Matters
    Jun 4 2024

    Welcome to this episode, where we delve into the financial and operational aspects of running a successful medical practice. Today, we’re tackling a crucial topic that impacts every aspect of a medical clinic—accountability. This is one I struggle with in our group, as it’s sometimes difficult to find a good balance between having grace for your team when they have life happening outside of the office, and when to hold them accountable for results. So, we'll explore how promoting a culture of accountability can significantly enhance clinical quality, streamline operations, and improve financial performance.

    Accountability isn't just a buzzword; it's a fundamental component of a thriving medical practice. It ensures that everyone in the clinic, from front-desk staff to physicians, takes ownership of their roles and responsibilities, leading to better patient outcomes and a more efficient operation overall. And remember, Health e Practices is here to support you every step of the way. Our expertise in medical group finance and operations can help you build and sustain this culture of accountability in your practice.

    Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
    Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
    Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
    Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com


    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
    Join our Medical Money Matters Facebook Group here:
    https://www.facebook.com/groups/3834886643404507/
    Original Musical Score by: Craig Addy at
    https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
    Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
    https://www.communicationtwentyfourseven.com/


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    18 min
  • Episode 79: Developing the Next Generation of Leaders
    May 28 2024

    In today’s rapidly changing healthcare environment, effective leadership is more important than ever. Strong leaders drive innovation, improve patient outcomes, and ensure the sustainability of healthcare organizations. That’s why today’s episode is all about developing the next generation of leaders in healthcare.

    We’ll focus on two key components of leadership development: sponsorship and mentorship. We’ll explore their roles, benefits, and provide some real-world examples of how they’re making a difference in healthcare. Whether you’re a current healthcare leader looking to support the next generation or an aspiring leader yourself, this episode is for you.

    Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
    Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
    Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
    Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com


    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
    Join our Medical Money Matters Facebook Group here:
    https://www.facebook.com/groups/3834886643404507/
    Original Musical Score by: Craig Addy at
    https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
    Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
    https://www.communicationtwentyfourseven.com/


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    16 min
  • Episode 78: Gimme a Break! When You Need a Time Out as a Leader
    May 21 2024

    Today we're diving into an essential topic for all leaders: recognizing when it's time to take a break and how to do it effectively.

    In the demanding world of healthcare, leaders often put their own needs last, but neglecting self-care can lead to burnout, reduced effectiveness, and even health issues.

    Today's episode is all about understanding the importance of taking breaks, identifying when you need one, and coming back stronger than ever. We'll be exploring strategies for self-awareness, how to identify the signs that you need a break, and practical tips for planning and taking time off. Plus, we'll discuss how to return to work refreshed and ready to continue leading effectively. So, whether you're a seasoned leader or just starting out, this episode is packed with valuable insights to help you thrive in the long run.

    Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
    Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
    Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
    Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com


    Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
    Join our Medical Money Matters Facebook Group here:
    https://www.facebook.com/groups/3834886643404507/
    Original Musical Score by: Craig Addy at
    https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
    Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
    https://www.communicationtwentyfourseven.com/


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    18 min