Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss the shifting landscape of traditional Customer Relationship Management (CRM) systems in the era of automation, artificial intelligence, and predictive technologies - and how the once-essential CRM tools are quickly becoming outdated through autonomous platforms.

In this episode, Kerry and Jimmy explore how automation and AI are revolutionizing customer engagement, from predictive analytics and conversational AI to autonomous workflows that eliminate the need to answer inquiries manually. They debate whether CRMs can evolve fast enough to integrate these capabilities or if they will be replaced by next-generation tools that offer smarter, more efficient customer management workflows, making these traditional tools obsolete.

Kerry and Jimmy’s Words of Wisdom: "The days of manually updating CRMs, inputting endless data, and relying on outdated workflows are quickly fading. AI and automation aren’t just incremental upgrades, they’re fundamentally reshaping how businesses engage with customers, predict needs, and drive relationships. The real question isn’t whether CRMs will evolve, but whether they’ll remain relevant at all in a world where intelligent systems can anticipate, automate, and optimize customer interactions with little to no human intervention."

Resources: Maximize Productivity with Automation and Copilot Capabilities

Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they discuss how apartment communities face growing pressure to implement pet-friendly policies that balance renters' needs and local and state regulations that align with accessibility, disabilities, and fair housing requirements.

In this episode, Kerry and Jimmy examine the challenges of managing pet policies, including breed restrictions, the distinction between service animals and emotional support animals (ESAs), and the legal obligations surrounding them. They also discuss the importance of recognizing the differences in these classifications, how to handle accommodation requests, and best practices for compliance without compromising community standards.

Kerry and Jimmy’s Words of Wisdom: "As pet ownership continues to grow, multifamily operators face a delicate balancing act of creating pet-friendly communities while maintaining order and compliance. But when you add service animals and emotional support animals into the mix, things can get even more complex. Understanding the legal distinctions and responsibilities under the ADA and FHA isn’t just important; it's essential to providing an inclusive and respectful living environment for all residents."

Resources: Powering Search to Sofa Solution for Today's Renters

Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they unveil a groundbreaking initiative through the philanthropic contributions of the Kerry & Melinda Kirby Foundation, which is providing kidney patients throughout Louisiana with transportation to and from their lifesaving dialysis treatments.

In this episode, Kerry and Jimmy discuss this initiative, the vital role of access in healthcare, and the driving force behind the Kerry & Melinda Kirby Foundation providing funding for this project. The duo dive deep into how this first-of-its-kind program enables social workers statewide to schedule non-emergency medical transportation and how Kerry worked with Uber Health to bring their HIPAA-enabled logistics platform into this initiative to provide access to stress-free transportation.

Kerry and Jimmy’s Words of Wisdom: " True success is measured not by what we achieve for ourselves, but by how much we give back to our community—lifting others up, creating opportunities, and leaving a lasting impact where it matters most. Giving back is about more than just generosity; it's about building connections, fostering growth, and creating a ripple effect of positive change."

Resources: Ride With Kenny

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