Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale operations. With insights on securing C-level talent and optimizing business growth, this session is packed with valuable advice for home service entrepreneurs looking to elevate their companies.

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00:00 Introduction to Owned and Operated
00:54 The Journey of John Wilson: From Bedtime Stories to Plumbing Pro
01:35 Exploring the Mindset of Thinking Big in Business
03:28 The Challenges and Opportunities of Business Growth
10:59 Considering the Impact of Raising Capital and Strategic Partnerships
14:16 Navigating Business Constraints and the Path to Expansion
21:30 The Role of Talent and Expertise in Scaling a Business
27:32 Concluding Thoughts on Business Growth and Listener Engagement

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Contact the Owned and Operated plumbing, HVAC, and electrical growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

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Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity issues, the nuance required in making significant business decisions, and the importance of continuous training and meetings to maintain high performance across teams.

00:00 Opening Banter and Vehicle Troubles
01:01 Company Growth and Staffing Strategies
03:20 Evaluating Business Deals and Acquisition Strategy
07:22 The Importance of Company Meetings and Core Values
08:42 Training, EOS Meetings, and Operational Nuance
14:54 Navigating Business Growth and Systematic Changes
24:38 Closing Thoughts and Invitation to Engage

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Contact the Owned and Operated plumbing, HVAC, and electrical growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

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• The Owned and Operated YouTube channel
• The Owned and Operated Weekly Insights Newsletter (Twice A Week)

What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.

John also talks about the challenges of managing a business in hard times, such as deciding to shut down parts of the operation to focus on large projects, as well as the benefits of incentive trips for employees. If you’re looking for advice on avoiding the death knell then only one HVAC, electrical, and plumbing Home Service Business growth podcast has the answers!

00:00 Introduction to Owned and Operated
00:27 Transforming PPC Despair into Success
01:01 A Glimpse into the Hosts' Business Ventures
01:19 Navigating Business Challenges and Growth
03:25 Tackling Tough Questions: Lead Generation Strategies
05:08 Surviving Business Hardships: Strategies and Insights
13:05 The Importance of Preparing for the Worst
21:04 Closing Thoughts: Resilience in Business

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Contact the Owned and Operated plumbing, HVAC, and electrical growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

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• The Owned and Operated YouTube channel
• The Owned and Operated Weekly Insights Newsletter (Twice A Week)

In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services for optimization, and setting up efficient business models to drive growth. Don’t let May whiplash get you into a bottleneck!

00:00 Welcome to Owned and Operated: A Home Service Business Deep Dive
00:28 Exclusive Service Scalers Promo: Boost Your Business
00:51 The Dream Team: John Wilson and HVAC Jack
01:25 Navigating Business Challenges: From Whiplash to Winning Strategies
04:38 The Power of Accountability and Training in Business Recovery
09:19 Unlocking Hidden Revenue: The Impact of Optimizing Service Options
17:35 Sustaining Success: Implementing New Compensation Structures
18:07 From Disaster to Triumph: The Springboard Effect of a Challenging Month
19:37 The Capacity Conundrum: Overselling and Its Implications
20:00 Understanding Sales and Fulfillment Dynamics
20:21 The Impact of Fulfillment Delays on Cash Flow
21:00 Navigating Capacity Challenges in Residential Services
22:00 Strategic Adjustments to Manage Backlogs
22:16 The Perils of Overcommitting in Service Businesses
22:59 Optimizing Operations by Focusing on Core Services
26:09 Balancing Capacity and Demand in Busy Seasons
26:58 Maximizing Revenue Through Operational Efficiency
30:58 Preparing for Growth and Managing Expectations
37:14 Reflections and Future Plans

Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Cassi Niekamp: @cassiniekamp on Twitter

Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

Send us a Text Message.

Contact the Owned and Operated plumbing, HVAC, and electrical growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

*Review us on Apple Podcasts*

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• The Owned and Operated YouTube channel
• The Owned and Operated Weekly Insights Newsletter (Twice A Week)

Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the fencing industry, especially in relation to the economy and market diversification. They’ll also look into business models, B2B marketing strategies, operational efficiencies, and the significance of customer service.

What are the risks and rewards of government contracts, the utility of digital tools for improving sales processes, and the vital role of subcontractors in managing workloads? The Owned and Operated podcast has got your answers, so stick around for more information in the world of HVAC, electrical, plumbing, and fencing growth!

00:00 Introduction to Owned and Operated
00:26 Transforming PPC Despair into Success
01:03 Deep Dive with Cassie Niekamp on Fencing Business Dynamics
03:57 Exploring B2B Marketing Strategies and Challenges
05:56 Navigating Business Growth and Operational Challenges
16:33 Leveraging Technology for Efficiency in Sales
20:13 Subcontracting Dynamics and Quality Control in Business
22:58 Empowering Women in the Trades and Customer Communication
25:35 Closing Remarks and Invitation to Breaking 5 Million Camp"

Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Cassi Niekamp: @cassiniekamp on Twitter

Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

Send us a Text Message.

Contact the Owned and Operated plumbing, HVAC, and electrical growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

*Review us on Apple Podcasts*

More Ways To Connect

• The Owned and Operated YouTube channel
• The Owned and Operated Weekly Insights Newsletter (Twice A Week)

In this episode of Owned and Operated, John and Jack welcome back Cassi Niekamp to the show, a home service entrepreneur who has significantly grown her business in the fencing business. Cassi shares her experience acquiring a 39-year-old home service business in Columbus, Ohio, and transforming it from a small-scale operation with outdated practices into a successful company with a revenue of 3 million and aiming for 5 million.

Cassi details the pivotal changes that propelled her growth, including hiring an operations manager, incorporating software tools, and focusing on commercial over residential services for better margins and scalability. The crew also discusses challenges like customer segmentation, hiring, and managing cash flow for growth projects, all while navigating the complexities of small business ownership and personal milestones, such as having a baby.

00:00 Introduction to Owned and Operated
00:42 Cassi's Business Journey: From Acquisition to Growth
02:25 Operational Changes and Team Expansion
04:35 The Impact of Personal Milestones on Business Growth
04:47 Strategic Pivots and Key Business Decisions
09:41 The Role of an Ops Manager in Scaling the Business
13:09 Navigating Business Challenges and Opportunities
13:45 Embracing Legal Marijuana: A Business Perspective
14:33 Certifications and Business Operations Insights
15:02 Promo: Engaging with Weekly Business Insights
15:25 The Power of Internal Promotion and Department Success
16:23 Strategic Customer Segmentation and Market Expansion
18:19 Navigating Commercial Projects and Financial Strategies
23:09 The Excitement of Large-Scale Projects and Company Growth
26:55 Exploring New Markets and the Challenges of Government Bids
27:46 Personal Reflections on Business Strategy and Culture
30:33 Closing Remarks and Invitation for Engagement

Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Cassi Niekamp: @cassiniekamp on Twitter

Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnews

Don't forget to subscribe! 🙏
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco

Send us a Text Message.

Contact the Owned and Operated plumbing, HVAC, and electrical growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

*Review us on Apple Podcasts*

More Ways To Connect

• The Owned and Operated YouTube channel
• The Owned and Operated Weekly Insights Newsletter (Twice A Week)

In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the residential plumbing, HVAC, and electric sectors.

They delve into the challenges of maintaining profitability in the HVAC installation sector, exploring the unpredictability of business demands, material cost fluctuations, and the impact of seasonal changes. The conversation highlights the importance of precise job costing, optimizing gross margins, and strategic planning to stabilize and grow the business.

They touch upon the dynamics of partnerships, acquisitions, and the decision-making process between being a big fish in a small pond or a small fish in a big pond within the competitive landscape of home service businesses.

00:00 Introduction to Owned and Operated
00:30 Weekly Insights Newsletter Promo
01:05 Special Guest: Rich Jordan's Second Appearance
01:24 Navigating the HVAC Business Landscape
03:32 The Unpredictability of HVAC Install Business
05:14 Strategies for Smoothing Out Seasonal Variations
07:13 Leveraging Technology for Business Efficiency
10:06 Exploring Gross Margin Challenges in HVAC
14:48 The Journey of Business Expansion and Acquisitions
16:55 Shared Services: A Double-Edged Sword
20:05 The Power of a Strong Business Partnership
23:20 Future Plans and Organic Growth Strategies
25:53 Big Fish in a Small Pond vs. Small Fish in a Big Pond
29:54 Closing Thoughts and Workshop Announcement

Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Rich Jordan: @StrongPointRich on Twitter

Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnews

Don't forget to subscribe! 🙏
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
SPOTIFY: https://open.spotify.com/show/10mwKIq35xzVz5qHcju3Kb?si=a2eb1f177053402d&nd=1
APPLE PODCAST: https://podcasts.apple.com/us/podcast/owned-and-operated/id1560999545
www.ownedandoperated.com

Contact us: info@ownedandoperated.com

Send us a Text Message.

Contact the Owned and Operated plumbing, HVAC, and electrical growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

*Review us on Apple Podcasts*

More Ways To Connect

• The Owned and Operated YouTube channel
• The Owned and Operated Weekly Insights Newsletter (Twice A Week)

In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service businesses and HVAC, to navigate and thrive during the shoulder seasons.

They explore Rich Jordan's journey from operating a business with $800,000 in sales to achieving nearly $20 million through strategic acquisitions and effective scaling techniques. His tips include the importance of memberships, the concept of proactive buyers, and tactics for managing the off-peak, mild weather seasons that typically see a decline in HVAC system sales and installations.

00:00 Introduction to Owned and Operated
00:28 Exclusive Service Scalers Promo
00:50 Catching Up with Rich Jordan: Growth and Acquisitions
04:46 Navigating Shoulder Season in HVAC
07:14 Leveraging Memberships for Business Growth
16:43 Strategies for HVAC Sales and Proactive Buyers
27:25 Concluding Thoughts and Future Directions

Episode Host: 🎤
John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Rich Jordan: @StrongPointRich on Twitter

Special thanks to our sponsor: Service Scalers: 📈
Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/

Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnews

Don't forget to subscribe! 🙏
Youtube: @OwnedandOperatedPodcast
X: @ownedoperatedco
SPOTIFY: https://open.spotify.com/show/10mwKIq35xzVz5qHcju3Kb?si=a2eb1f177053402d&nd=1
APPLE PODCAST: https://podcasts.apple.com/us/podcast/owned-and-operated/id1560999545
www.ownedandoperated.com

Contact us: info@ownedandoperated.com

Send us a Text Message.

Contact the Owned and Operated plumbing, HVAC, and electrical growth podcast

• www.ownedandoperated.com
• info@ownedandoperated.com

*Review us on Apple Podcasts*

More Ways To Connect

• The Owned and Operated YouTube channel
• The Owned and Operated Weekly Insights Newsletter (Twice A Week)