Épisodes

  • Desert Oracle: B2B Marketing Lessons from Ken Layne’s Love of Lo-Fi Media with Chief Evangelist at Contentful, Nicole France

    Desert Oracle: B2B Marketing Lessons from Ken Layne’s Love of Lo-Fi Media with Chief Evangelist at Contentful, Nicole France
    Feb 18 2025
    You would never send a postcard instead of an email, create a zine instead of a white paper, or take polaroids instead of digital headshots. But that’s why you, the digital marketer, should do it.There’s an appeal to all of these lo-fi, analog mediums that call back to yesteryear. A nostalgia. A deliberate denial of modernity. Not only would it surprise your audience, it would lure them right in.So in this episode, we’re making a case for lo-fi content. We’re doing so by pulling marketing lessons from Ken Layne’s Desert Oracle.With the help of our special guest, Chief Evangelist at Contentful, Nicole France, we talk about creating lo-fi content, bucking convention, taking a distinct perspective, and much more.About our guest, Nicole FranceNicole France is Chief Evangelist at Contentful. Nicole is a passionate customer advocate evangelizing new ways of thinking about content and organizing the work of digital business. It’s the wave of the future — and her mission is to make sure everyone knows why. She brings the perspective and critical thinking of an industry analyst and the first-hand experience of a practitioner. Before joining Contentful, Nicole worked as an analyst at Constellation Research and Gartner. She also held a variety of strategy and marketing roles at Fujitsu, Equinix, ITSMA, and Cisco. A graduate of UC Berkeley, Nicole enjoys the outdoors, flying small planes, and embarking on yet another house project in her spare time.What B2B Companies Can Learn From Desert Oracle:Create lo-fi content. Make a zine, a radio show or podcast, a book or comic book. Something your audience can touch and can use to get a bit deeper into your world. Make your brand real for them. Nicole says that when it comes to Desert Oracle, “There's something here that kind of harkens back to what the arts and crafts movement was. In the industrial revolution, you know, this idea of kind of going back to this craft, this artisanal, this very human, this very lo-fi way of doing things. And ironically enough, I think there's a real space for that, even in these digital channels.”Buck convention. Feeling disillusioned with the mainstream take on building an audience? Ken Layne grows his audience by creating niche, tangible content with a strong sense of place and it has garnered a dedicated following. In 2024, 44% of Spotify listeners were new to the Desert Oracle podcast, and it ranked among the top 5 or top 10 podcasts for 5,000 listeners. Nicole says, “ [Ken Layne] is actively rejecting conventional wisdom about how you build an audience. And yet that is absolutely part of what is making him successful at doing it. And it's almost like the extent to which I think of Patagonia a lot of times in this kind of context, where Patagonia is telling you, like, use the stuff you already have. And that somehow is part of what makes you want to keep going back to Patagonia. This is what makes people so loyal to Patagonia is the bigger mission. And like weirdly telling people not to buy it somehow is what makes them want to go and buy more, which is sort of, but not actually their intent.”Take a distinct perspective. What is the story that is unique to you? That’s the story you want to tell. Nicole says, “ That distinctiveness in that perspective and that point of view, I think that's something that really effective brands gravitate toward anyway. They're good at it consciously and sometimes unconsciously as well. And I think B2B marketing needs more of that. You know, where what we offer our customers, regardless of what we're selling is typically not generic stuff. So why should our marketing sound like generic stuff? And yet a whole hell of a lot of it does. For a long time, we’ve been in a world where there's a tremendous volume of noise and the kinds of things that get cut through are things like Ken Layne's curmudgeonly, somewhat dismissive and yet somehow totally compelling take on the world. That’s what draws people in."Curate an experience. Ken Layne curates an experience that captures the mystical nature of Joshua Tree and the greater Mojave Desert. And he does it by appealing to the senses - more than just the sight that digital content requires. You hear the voices of the desert through his podcast and radio show. You can hold an artifact of the desert: the Desert Oracle zine. His multimedia approach creates a world unique to Desert Oracle. And you get the inside scoop. Nicole says, “ There is a very specific point of view, it is Ken Layne's point of view. But he also brings in a bunch of stories from other people and from other places and sometimes from other times as well.  he's curating an experience for you. And I think that is a really powerful takeaway here.”Quotes*” What Ken Layne does with Desert Oracle is paint this very compelling picture of a place. In some cases, a literal place, like when he's hiking out in Joshua tree, or in some cases, it's more of almost ...
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    50 min
  • A River Runs Through It: B2B Marketing Lessons from Fly Fishing with Simpro CMO Rachel Truair

    A River Runs Through It: B2B Marketing Lessons from Fly Fishing with Simpro CMO Rachel Truair
    Feb 11 2025
    A fly fisherman goes to part of the river where the trout are feeding, uses a fly that mimics the insect hatching at that time, and times their cast to land just-so.A marketer goes where their target audience is, posts content in-sync with what’s trending, and times their campaign to land just-so. It’s that same idea of tuning into the media landscape and knowing your audience that will land you the big fish. There are so many marketing lessons we can take from fly fishing. And in this episode, we’re tying the two together through an analysis of A River Runs Through It.With the help of our special guest, CMO Simpro Rachel Truair, we’re talking about how rhythm and timing are everything, going where you’re most likely to find success, and much more.About our guest, Rachel TruairRachel Truair is a seasoned marketing leader with over 15 years of experience in driving revenue and growth for high-growth startups and Fortune 100 enterprises. She combines foundational best practices from her corporate background with agile and innovative approaches from her scale up experience, leading and mentoring teams through successful exits in IPOs and acquisitions. Her teams have won the Forrester Return on Integration Award, the Oracle "Markie" Award, and nominated for the 6Sense Breakthrough Award.Currently, as the CMO of Simpro, a $120M+ ARR private equity-backed field service management software company headquartered in Brisbane, Australia, Rachel is responsible for aligning marketing strategy to business outcomes and creating predictable, scalable sources of revenue. She leverages her expertise in go to market strategy, account based marketing and leading global marketing teams to source pipeline driving ninety percent of Simpro's annual revenue.As an equestrian and fly fisherwoman, Rachel is passionate about conservation and the outdoors, serving on the non-profit board of the Fabien Cousteau Ocean Learning Center. She is a mom of two and holds a BA from St. Edward's University and an MBA from The University of Texas at Austin's McCombs School of Business.What B2B Companies Can Learn From A River Runs Through It:Rhythm and timing are everything. Marketing, like fishing, takes practice, skill and finesse. Rachel says when it comes to flyfishing, “ It's not about strength. It's not about muscling it into something. It's about understanding the rhythm and the timing. A lot of times you want to just try to get to the end and be really perfect at something and put all of your strength into it and throw it as far as you can. But the reality is that actually makes it worse. It makes it harder. And if you can start to learn the rhythm, the feel, the timing of it, you can really start to see improvement.” Go where you’re most likely to have success. In other words, go where your target audience is. Whether that’s social media, email, podcasts, or wherever. You’re literally fishing for customers. Rachel says, ” You really need to focus on the areas where you have the highest probability for success and be testing and iterating within those areas. But you also have to believe that the fish are there, right? You have to know that this is the right area where they would be.  And you can't waste time on the areas where you don't have belief.”It’s all about storytelling. We all know about big fish stories. With fishing, just like marketing, it’s all about having a story to tell. Ian says, “It is about the thing that you can go tell other people and when you get to come back. Whether it's from an event or your podcast series, and you get to go back and everyone says, ‘What'd you get?’ You have to have conviction. You go to the place, you try your best. And if you don't get all the leads or opportunities or whatever it is, that you get that story that you can go back and say, ‘Hey, this is why this was worth it. ’” What’s your story? Quotes*”Cost per lead these days really doesn't mean anything. I could spend a dollar on 3,000 spam leads and that doesn't mean that I'm going to get any new sales or great deals out of it. What is hard is to measure the value of what you're spending money on that creates valuable, sustainable growth. And customers who love the product and have success with the product. That's really not just about spending certain money up front to attract those customers, but also following those customers in their journey and understanding. How are you going to make them successful?”*” You really need to focus on the areas where you have the highest probability for success and be testing and iterating within those areas. But you also have to believe that the fish are there, right? You have to know that this is the right area where they would be.  And you can't waste time on the areas where you don't have belief.”*”Marketing [like fishing] is about the story, it is about the thing that you can go tell other people and when you get to come back. ...
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    47 min
  • Pokemon: B2B Marketing Lessons from Pokemania with Fractional CMO Veronica Saron

    Pokemon: B2B Marketing Lessons from Pokemania with Fractional CMO Veronica Saron
    Feb 4 2025
    Over 85 million people play Pokemon Go every month.* They’re out there, wandering the real world, finding, catching and battling with their cute little virtual creatures. But the experience is real and the people they play with are real. You could say it’s one of the most successful in-person activations ever. Pokemon Go is proof that in-person activations act as an extremely effective marketing strategy.That’s one of the lessons we’re taking from Pokemon in this episode with the help of our special guest, fractional CMO Veronica Saron. Together, we also talk about providing game balance, paying attention to metrics, and much more.*As of the first half of 2024About our guest, Veronica SaronVeronica Saron is a marketing leader, formerly of Niantic (Pokémon GO) and AI-powered Neeva (acquired by Snowflake (NYSE: SNOW) in May 2023). Her journey has led her through the worlds of gaming, DAOs, artificial intelligence, web3, and the metaverse. Recently, she led the marketing team at Neeva, revolutionizing the search experience by embedding AI answers into an advertiser-free search engine. Her team’s efforts around Neeva's AI-powered positioning – paired with frequent high-profile updates – illuminated their innovative approach, attracted industry leaders and led to their acquisition by Snowflake.Over a decade ago, Veronica co-founded OwlSpark, Rice University's entrepreneurship accelerator, marking the start of her tech journey. After serving Fortune 500 and Global 2000 clients as a strategy consultant and having a stint as a coordinator at Google, she joined Niantic. There, she led the team that transformed Pokémon GO into a global phenomenon, collaborating with esteemed partners like Google, Apple, Samsung, Nintendo, McDonald's, Verizon, Longchamp, Gucci, Northface, and 7-Eleven, as well as countless global SMBs, community creators, and influencers. She has since stepped into roles as an investor and advisor, shaping the future of tech startups. Outside of work, she enjoys stovetop espresso, practicing muay thai, and playing the saxophone. What B2B Companies Can Learn From Pokemon:Provide game balance. Veronica says, “ When people talk about gamification, it needs to be at the right level of difficulty for you to not just get frustrated and give up. A really good game  will start you off on level one and then you progress through difficulty levels.” And when you apply this to marketing, Ian says, “ Your sales process getting really hard for no freaking reason is the most frustrating thing ever.” So take your customers on a journey, and give them the experience appropriate to where they are in their buying process.Look at the metrics. And give them more weight than verbal feedback. Data speaks louder than words. Veronica says, “ When Pokemon Go was in beta, the metrics were really good. Like the retention rates, the activation rates. All the metrics were up and to the right. But people were giving really bad feedback. They were like, ‘I hate this. Why is it not like that? Why isn't it working this way? Why isn't it doing that? Why isn't it doing this?’ And the reason why the team launched the game is because the metrics just spoke louder than what people were saying.”Plan in-person activations.  And create immersive environments for your audience. Veronica says, “ When you think about B2B events, you think about conferences and these kind of old school vibes, and I  don't think that's the cutting edge anymore. If you want to do B2B marketing well, take a page out of B2C. There've been some incredible in-person events.” When she worked on Pokemon Go, they were able to do successful in-person events even during COVID and they were able to grow the business despite restrictions.Quotes*”  With Pokemon Go and with any product, there's always going to be core users who are like super users. And they will have all these ideas. They'll want certain features. They'll want certain things fixed. They will be really loud. And then you get the rest of everybody that’s the silent majority. A huge part of what product marketers have to do is prioritize feedback based on what is actually going to move the needle in terms of our goals. Because if you just listen to the core users all the time, you'll just make this thing that's only for a very specific super user. You have to balance that feedback with what's going to work for the majority as well.”*”Figure out what problem you're solving. Who is it for? Figure that out first and then you can start to think about being precious about your brand. Once you have something to protect, like the Pokemon company, then you can get precious about it.”*” Sometimes we get caught up in our own core mindset and we forget we have to take the customer through a journey and through a ‘balanced game,’ if you will.”Time Stamps[0:55] Meet Veronica Saron, Fractional CMO at early stage startups[1:33] Veronica's ...
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    59 min
  • Dune: B2B Marketing Lessons from Director Denis Villeneuve’s Masterpiece with VP of Corporate Marketing at Cribl, Ryan Mattison

    Dune: B2B Marketing Lessons from Director Denis Villeneuve’s Masterpiece with VP of Corporate Marketing at Cribl, Ryan Mattison
    Jan 28 2025
    Not all remakes are created equal. The Dune of 2021 is not the Dune of 1984. Maybe we should say not all “retellings” are created equal. Because both movies are based on the 1965 book. But film critic Roger Ebert scathingly called the first one "an incomprehensible, ugly, unstructured, pointless excursion." Ouch.The second one - the one we’re talking about today - is a different story. It’s been called “aesthetically perfect,” and the “faithful retelling of a complicated story.” And it won a handful of Academy Awards.So we’re talking about what makes a great retelling and how to use those lessons in your marketing content. With the help of our special guest, VP of Corporate Marketing at Cribl, Ryan Mattison, we also talk about delivering a singular experience, doing partnership-driven marketing, and much more.About our guest, Ryan MattisonRyan Mattison is VP of Corporate Marketing at Cribl, where he leads the corporate marketing team, and looks after brand, creative, communications, and events. Prior to joining Cribl in July 2024, Ryan served as VP of Brand & Communications at ThoughtSpot. There, he led brand, creative and design, communications, PR and analyst relations, customer marketing, employee advocacy, investor relations and content marketing functions. Since joining as an individual contributor in 2017, he built the team from the ground up to deliver world class campaigns that cut through a highly competitive landscape, improve ThoughtSpot’s reputation and awareness among key audiences, and generated pipeline that led to revenue.What B2B Companies Can Learn From Dune:Deliver a singular experience. And deliver it in the format that optimizes the experience. Like how Dune was presented on iMax. The large format made the experience of the sounds and the vast landscape of the film a more immersive and real experience. Ryan says, ”Deliver an authentic experience, and people will pay for it. That idea of being intentional and connecting it with a really authentic value prop, that for Dune was super real. That large screen format with the premium sound is going to really, really differentiate your experience with the movie.”Partner up.  Find other companies to cross promote content with. Dune did this with the video game Fortnite, allowing players to buy a “skin” so their avatar looks like a Dune character. Ryan says, “Dune also did probably one of the best jobs in recent years of doing partnership-driven marketing. Theater going is skewing older and older, but something like Fortnite, has a much younger skewed audience. They were like, ‘We need to target a younger demographic because if we can get kids or young folks to ask their parents to go see Dune and their parents were already kind of thinking about going, now it's a family thing. And you're not selling one ticket or two tickets. You're selling four, five, six tickets at one time.” Ryan adds, “ How do you find the right partner that's not just the easy partner, but the partner where you're able to find or open up new channels, new demographics, new audiences in a way that feels like there's intentional value being delivered?”Create a remake. Or as Ian says, “Try it again for the first time.” Because the movie Dune that came out in 2021 was a remake of the 1984 movie. Or really it was a retelling of the same story with little regard for the first version. And because of the generational difference between viewers, Ian says, “This [2021 version] was the first interaction with Dune for, I would bet, a massive percentage of the audience that saw this. They never read the books. They didn't watch the first movie.  But for people like your mom, it's like, ‘Hey, try it again for the first time.’ Like, ‘Yeah, I know you saw the old movie. This is nothing like that. Just try it again.” It reframes everyone’s idea of the original story, and gives a totally new experience of it. So make a remake but keep it fresh.Throw the party. Ian says, “ If you make something worth talking about, throw the party so that the people can talk about it.” That’s what this podcast is all about, getting people to talk about Remarkable content and spreading knowledge of it through word of mouth. He adds, “ If you make content also make the event, make a premiere, make a big deal out of it.” Also because you deserve to celebrate good content and the hard work that went into it.Quotes*” There is no time when somebody is engaging with any facet of your brand or your business in which you shouldn't be representing the perception that you want to drive.  Every one of those is an opportunity to tell your story in a potentially different channel, different way.”*”Deliver an authentic experience, and people will pay for it. That idea of like, being intentional, and connecting it with a really authentic value prop, that for Dune, was super real. That large screen format with the premium sound ...
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    51 min
  • The West Wing: B2B Marketing Lessons from Aaron Sorkin’s Emmy-Winning Show with Chief Marketing & Communications Officer at CSG, David Pendery

    The West Wing: B2B Marketing Lessons from Aaron Sorkin’s Emmy-Winning Show with Chief Marketing & Communications Officer at CSG, David Pendery
    Jan 21 2025
    Everyone loves getting the insider view.It’s like getting let in on a secret. There’s an exclusivity to it that’s all too appealing. So why not lure your audience in with the chance to be a fly on the wall in your story?That’s one of the things we’re talking about today with the help of our special guest, Chief Marketing & Communications Officer at CSG, David Pendery. Together, we’re taking marketing lessons from The West Wing including pitting two characters against each other with opposing views, going for the walk-and-talk, and much more.About our guest, David PenderyDavid Pendery is an award-winning creative, business-focused enterprise marketing & communications leader with extensive experience building brands and businesses, connecting stakeholder needs to company solutions and driving impactful results for 10-figure and Fortune 500 B2B and B2C organizations. He has more than 20 years of experience elevating the visibility, media sophistication and global internal and external interactions of diverse national and international public and private organizations in a wide variety of industries, representing some of the most well-known B2B and B2C brands.What B2B Companies Can Learn From The West Wing:Give the fly-on-the-wall insider view. Let your audience in on the inside scoop of your story. David says in The West Wing, “ It was like you were a fly on the wall in these super secret conversations, right? The way it was written, I think is what was so successful about it.  You just felt like you were the secret observer and it drew people in.” And Ian adds that “ fly on the wall content is crazy valuable.  You feel like you are intruding on a conversation that you are not invited to. And like, that's incredibly cool for the audience.”Pit two characters against each other with opposing views. It’s an easy formula for a compelling plot, it’s repeatable, and it works every time. Plus you have one of the greatest writers - Aaron Sorkin - using it in his content. Ian says, “ The way that Sorkin wrote the show, is The West Wing happens in the west wing of the White House. So he would repeatedly say to his staff, ‘Our show is at its best when it's one of our characters that we love, they’re disagreeing with another character that we love, and they are on either side of something. And it is happening in the West Wing.’”Go for the walk-and-talk. In The West Wing, a character is often walking down the hallway and other staffers are coming up and updating them or giving them important information on the way. The movement gives the information immediacy and importance. Which are great attributes to lend your content. Ian says, “ I think it's an interesting thing to put your CEO or executive or whoever it is - your persona - and it's a really good way to get video content, right? It's like having them walking and having other people come up to them and jump in and do this. You never see that in B2B, never. You never see that. And it's funny. It's pretty cool.”Quotes*”The biggest thing is you've got to establish some credibility with the stakeholders. So I think it’s not really something you're going to be able to come in and do on day one, but if you can prove some value, if you can deliver on the results that you've been tasked with delivering, you'll build up this credibility bank and your stakeholders will let you push the envelope a little bit more.  That credibility allows you to be a little bit more experimental, a little bit more agile, and not get too hung up when things don't always work exactly the way you had hoped.”*”Have your A players up front, make sure you've got the right people surrounding you. Having the right people in the right seats on the bus, so to speak, I think is super important because you wouldn't have that same sort of beautiful orchestration that you saw with The West Wing if it wasn't for the right blend of talents and personalities and experiences in all the right seats.”*”Well, so much B2B marketing is so perfectly staged, right? You've got the perfect talking head and everything's polished and overproduced. You've got the perfect soundtrack and the perfect graphics and everything else. And I think sometimes just getting something a little bit more raw like that walk-and-talk kind of gives you that. It's a little unfiltered. It doesn't have to be perfect. It doesn't have to be the 15th take to get the talking points just right. It's just a real, authentic kind of moment that I think is a lot more endearing. And people are much more interested in something that isn't perfect, cause it's more relatable.”Time Stamps[0:55] Meet David Pendery, Chief Marketing & Communications Officer at CSG[1:41] Why the West Wing?[4:00] The Origins of the West Wing[11:52] Marketing Lessons from the West Wing[26:24] Embracing Raw and Authentic B2B Marketing[26:59] The Importance of Creativity in Marketing[28:36] Understanding ...
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    50 min
  • Soccer: B2B Marketing Lessons from the U.S. Women’s National Team with Former Director of Brand Strategy, Storytelling & Advocacy at Cisco, Cindy Valladares

    Soccer: B2B Marketing Lessons from the U.S. Women’s National Team with Former Director of Brand Strategy, Storytelling & Advocacy at Cisco, Cindy Valladares
    Jan 14 2025
    Every person on your team has strengths and…non-strengths. So position them to make the most out of their top skills.It’s like how in soccer, you position your top goal-scorer as a forward, not running defense, right? The same is true with marketing. In this episode, we’re drawing parallels between soccer and marketing. With the help of our special guest, former Director of Brand Strategy, Storytelling & Advocacy at Cisco, Cindy Valladares, we’re taking marketing lessons from the U.S. Women’s National Soccer Team. Together, we talk about using your talent the right way, taking calculated risks, and putting fear in the heart of your competitors.About our guest, Cindy ValladaresCindy Valladares is a marketing executive who recently led brand strategy, storytelling and advocacy for Cisco’s cybersecurity business unit. A product marketer at heart, she lives by the NIHITO (nothing interesting happens in the office) motto. Cindy has been a speaker at various security, risk and privacy conferences in North America, Europe and Latin America, where she focuses on topics that affect the information security industry. She is a regular contributor at the Cisco Secure blog, shares her perspective on Twitter @cindyv, and can also be found on LinkedIn at www.linkedin.com/in/cindyvalladares/. She holds an international MBA from the University of Ottawa in Canada, and a BBA in Marketing and International Business.What B2B Companies Can Learn From the USWNT:Take calculated risks. You have to try new things and take some risks. That’s how you keep your content fresh and find the big successes. Cindy says that when Emma Hayes took over coaching the U.S. Women’s National Team, “she made some very unpopular choices, right? Alex Morgan, who everybody thought was going to be called in the roster, she was left out. And so [Emma] had new creative ideas that she wanted to try, and took some calculated risks. And like we say, nothing tried, nothing gained, and you can see the results.” And a few months later, they won the 2024 Paris Olympics.Use your talent the right way. Match their strengths and skills to the role. And put them on tasks they’ll perform well on. When everyone is doing work they’re good at and that utilizes their strengths, it benefits the whole team. Ian says, “ Part of the Emma Hayes thing is Trinity Rodman flying down the right side of your team is super valuable because she's like one of the best in the world and she's fast and athletic and all that. Having her spam a cross into nobody even though she's good at that too doesn't help your team. That's not a more valuable action. Whereas her trying to take on the defender one on one, if she does win, and now she's driving at the goal with nobody in between her and the goal, that's way more valuable. And like, I think that that's part of what marketing is about, is figuring out what are the more high leverage things that you can do that make a huge difference.”Put fear in the heart of your competitors. Or more like envy. You want your competitors to look at your content and be jealous. Ian says, “ Every team that we played in the Olympics  is absolutely terrified of the front three of our country sprinting after them  with their defenders on their heels. It's like the most terrifying thing in the world is Trinity Rodman sprinting at their backline, right? And I think about this with competitors with your content campaign. Like I talk about the edutainment graph, rated on a scale of one out of 10 educational, one out of 10 entertaining. So rank your content on the graph and before you even plan to make something, is your competitor going to see this and be like, ‘Oh, I'm so jealous, this is great,’ Or is it just something that they're gonna like, ‘All right?’”Quotes*”It’s  really important in marketing organizations to lead with a leadership style that creates empathy and allows others to do their best, not a culture of fear.”*” That's an important element of a leader, understanding who you have on your team, what motivates and drives them, and how can you create an environment where they can perform and outperform?”Time Stamps[0:55] Meet Cindy Valladares, former Director of Brand Strategy, Storytelling & Advocacy at Cisco[3:41] History and Achievements of the US Women's National Soccer Team[6:38] Equal Pay and Gender Equality Advocacy[8:09] Emma Hayes' Impact on the US Women's National Soccer Team[13:36] Marketing Lessons from Soccer[21:38] Emma Hayes' Coaching Strategies[24:25] Recognizing and Utilizing Team Strengths[25:17] Leveraging Senior Executives in Content[26:49] Maximizing Talent and High-Value Actions[29:11] Understanding Your Audience in Content Strategy[32:36] Creating Impactful and Entertaining Content[35:30] Balancing Brand Awareness and Demand Generation[39:27] Favorite Content Campaigns and Their ImpactLinksConnect with Cindy on LinkedInAbout Remarkable!Remarkable! is created by ...
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    47 min
  • Hamburger Helper: B2B Marketing Lessons from the Watch the Stove Mixtape with HiBob CMO Sarah Reynolds

    Hamburger Helper: B2B Marketing Lessons from the Watch the Stove Mixtape with HiBob CMO Sarah Reynolds
    Jan 7 2025
    Marketing is a serious business. Even when it’s silly.See, you still want your silly, funny content to be well planned, well-executed, and well distributed. In this episode, we’re talking about how to take your sillies seriously.That’s one of the marketing lessons we’re taking from Hamburger Helper’s Watch the Stove Mixtape. With the help of our special guest, HiBob CMO Sarah Reynolds, we also talk about how to run little content experiments, listening to your customers, and doubling down on your big wins.About our guest, Sarah ReynoldsSarah Reynolds (they/them) is Chief Marketing Officer at HiBob. An openly non-binary executive, Sarah writes widely about diversity and inclusion, pay equity, the future of work, and the intersection of bias, ethics, and technology. They love spicy food, and can frequently be found in their garden tending to their many varieties of hot chili pepper plants.What B2B Companies Can Learn From Hamburger Helper:Take your sillies seriously. If you’re going to make funny or silly content, it should still be well planned and executed. Otherwise it can come off as cringey and become something you’re not proud of. Ian says, “ [Hamburger Helper] did take the art part of [the mixtape] seriously. And that's when the music is actually good. If it was a stupid a** song that sounded bad, it would not have gone viral. It wouldn't have been popular.”Run little content experiments. Before you go through all the trouble of building out a campaign, tease the idea to your audience and see what catches. Ian says, “ I love the little cheap or free experiments that you can run by just throwing the tweet out there, putting it in an article, putting it in your newsletter, teasing something. So few people tease stuff because they're worried that if they don't do it, that somehow this is going to like disappoint some corporate overlords. But if you tease something and nobody ever asks you about it ever again, you probably shouldn't have made it in the first place. If you tease something and you don't do it and people ask you about it, then you have more reason to go make the thing.” Hamburger Helper’s mascot, Lefty, tweeted about dropping a mixtape and it was the tweet that got the most engagement. So when their marketing team was tasked with doing something unique and different, they knew it was time to make the mixtape.Listen to your customers. If you tease your content ideas and you get lots of engagement, make the content. Give the people what they want. Sarah says, “ The original idea for [the mixtape] was a tweet from multiple years before the mixtape dropped where Lefty made a joke about releasing a mixtape and suddenly it was their most liked tweet of all time. And then subsequently over the intervening years, would make occasional jokes about the mixtapes almost ready and like the customers, the fans are like, ‘Yes, do it. I dare you.’ And I mean at that point, you got years of data saying customers want this, right? Is it our core business? No, but let's see what happens if we give it to them.”If you have a big win, make a sequel. Or even a series. Like Hamburger Helper should have made a second or even third mixtape because this one did so well. Ian says, “ Once you have a hit, just keep winning.  It's so hard in the marketing world to ever give anybody something that they love. And once you do it, you just gotta keep going with it.  I think my biggest takeaway is once you find something good, build it into a series.”Quotes*"My first focus was inclusivity and accessibility. Let's make sure that the way that we represent ourselves is really holding true to our corporate values that focus on DEIB, that really speaks to every single person that we want to. Let's make sure that we look at things like color contrast. Let's make sure that we look at things like the typography that we're using and the brand styling that we're using, and we're making it so that it's accessible to all of the people that we want to reach, not just because my queer, disabled, non binary a** told you to do so, but because this is genuinely what we believe as a brand, and this is what we want to put out into the world, and this is what we want people to know about us, we want to lead in this space. So does that come with a very clear, direct ROI number? No, it doesn't. It comes with doing the right thing and being different and making sure that we're prioritizing the things that really matter to us and to our community and to our audience. We're being something for someone in a way that maybe not every brand in this space is thinking about.”Time Stamps[0:55] Meet Sarah Reynolds, CMO at HiBob[1:16] The Origin of the 'Watch the Stove' Mixtape[4:03] HiBob: Revolutionizing HR Tech[5:44] Creating the ‘Watch the Stove’ Mixtape: From Idea to Execution[11:12] The Impact and Legacy of 'Watch the Stove'[33:00] Risks and Rewards in Marketing[36:18] The Power of Listening to...
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    57 min
  • 7-Eleven Slurpees: B2B Marketing Lessons from Bring Your Own Cup Day with Chief Revenue Officer & Head of Marketing at Black Crow AI, JoAnn

    7-Eleven Slurpees: B2B Marketing Lessons from Bring Your Own Cup Day with Chief Revenue Officer & Head of Marketing at Black Crow AI, JoAnn
    Dec 18 2024
    How are you celebrating your hero product? Better yet, how are you activating your audience to celebrate your hero product?7-Eleven has a lot to teach us about that with their Bring Your Own Cup Day. If you’ve never taken part, they encourage customers to bring in a vessel of choice to fill with Slurpee.They’ve seen people bring in cowboy hats, kiddie pools, even a prosthetic leg, and fill them to the brim with that slushy, cold, refreshing fizzy iconic drink.And customers are posting about it. It’s ALL over social media. Having your customers post to their own social media about your product is just about any marketer’s dream.So let’s talk about how to do it! In this episode, we’re talking about marketing lessons from 7-Eleven’s Bring Your Own Cup Day.With the help of our special guest, Chief Revenue Officer & Head of Marketing at Black Crow AI, JoAnn Martin, we talk about activating your community around your hero product, leaving it to the internet, and increasing the value of your engagement with customers.About our guest, JoAnn MartinJoAnn Martin is Chief Revenue Officer & Head of Marketing at Black Crow AI. Prior to joining the company in November 2023, she served as VP of Marketing at Electric. She has also held marketing leadership roles at Searchspring, Hanzo and Provenir. She serves as an advisor to UserGems.What B2B Companies Can Learn From Bring Your Own Cup Day:Activate your community around your hero product. Create opportunities for your audience to celebrate your core product. JoAnn says, “ It's finding the product and the fit with the market and figuring out how you put that in front of the right customer, which is really foundationally strategic marketing.  And that gives you great opportunities to have those celebrations or to create those experiences.” And Ian says, “It’s important to have a day,” like 7-Eleven’s Bring Your Own Cup Day, which celebrates their hero product, the Slurpee, by having customers bring in their own vessel of choice. It’s silly and fun and highlights the Slurpee as an iconic product.Leave it to the internet. Ask your audience online for input on your marketing. For instance, have them name a product, or get ideas for your next campaign. JoAnn says, “ When you leave things to the internet, great things can happen. But also it can go wheels off very fast. But that's part of the beauty of it, right? Is the wheels off-ness, is why it's novel and fun and you feel part of something. So you never know where it's going to go.” So maybe put some limits around what you ask for, but it’s a resource ready to be tapped into.Increase the value of your engagement with customers. Think about diversifying your offerings within the same vertical or to appeal to the same target buyer.  JoAnn says, “A lot of companies struggle with, ‘How do we find something else that increases the value of our engagement with a customer?’ Or ‘How do we build in an upsell strategy with our B2B SaaS company?’ You've launched a core product for your customers. And customers love that core product. But as you grow as a company, you need to be able to develop more value for them. And you need to be able to develop more value to broaden your addressable market. And one of the learnings I take away is that they went and found that value. And for us as B2B marketers, maybe we can be a little more creative about the way that we find that additional value we can bring to our customers all the time.” Like 7-Eleven was already appealing to kids with their penny candy and video games. Add on to that an option for sugar-caffeine-fizz fix and the Slurpee was bound to become a hit too.Quotes*” How do I better partner with my product teammates? What's this Product-Marketing relationship? How do we get away from Product builds a thing and throws it all over the wall and Marketing figures out how to talk about it?’ And it's a challenge. And I think this is a great example that those two disciplines are actually very tightly intertwined. And as marketers and product leaders and startups, we have to figure out how we're coming together to figure out what is that thing that celebrates our core product? What is the core product we put in front of a customer that has great fit for that customer and how do we figure out how to talk about it with them?”*” The concept of really tightly intertwining your product and how your customers experience that product and how you talk about it is really inspiring.”*” Great companies lean into the kind of messy pieces, but you have to be willing to lean into the kind of absurd, messy parts of the business.”Time Stamps[0:55] Meet JoAnn Martin, Chief Revenue Officer & Head of Marketing at Black Crow AI[2:49] The Concept and Impact of BYOC Day[5:50] The Backstory Behind Slurpees[11:24] Marketing Strategies and Customer Engagement[15:09] Innovative Marketing and Product Development[28:32] Upcoming Exciting ...
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    35 min