Host Jeremy C. Park talks with Robyn Householder, CEO of the Better Business Bureau Serving Middle Tennessee and Southern Kentucky, who highlights the organization's efforts and mission "to create a marketplace grounded in trust, guiding people toward the best experiences while fostering stronger relationships between businesses and consumers."

During the interview, Robyn shares some of the history for the Better Business Bureau and then talks about their model and focus on building better businesses. She talks about two of their awards programs: 1) The Torch Awards for Ethics (nominations close on February 14 and applications will close on March 21, 2025) and 2) The Spark Awards for entrepreneurs in business less than 3 years (applications close March 24, 2025). The Spark Award honors eligible social entrepreneurs, startup founders and new business owners that cultivate the Three C’s of Trust: Character, Culture and Community.

Robyn then discusses the organization's efforts to denounce unethical business practices and to help protect consumers from scams. She talks about some of the most prevalent scams taking place right now, including using QR code stickers at parking lots, using dating apps for romance and relationship scams, and storm chasers knocking on doors to solicit repairs. She shares some specific examples and ways you can protect yourself from becoming a victim.

Here are some things you can do to avoid scams this year:

• Be cautious: Be wary of unsolicited emails from a person or a company. Remember, scammers can make emails look like they’re from a legitimate business, government agency, or reputable organization. Never click on links or open attachments in unsolicited emails.
• Never send money to strangers: Check prices and shipping times on reputable retail websites to ensure they align with the offer you're considering.
• Create Strong Passwords: Make them long (16 characters and random (symbols and letters))
• Use a Credit Card: Credit cards offer added protection for online purchases compared to other payment methods.
• Stay educated on the latest scams: visit gobbb.org, and sign up for our consumer newsletter
• Take time to breathe and not panic: scammers rely on the victims’ emotions Before making a move, think the situation through.
• Check with BBB, visit BBB.org to find out more about a business.
• Talk to a friend or family member- before making a decision about something that sounds to go to be true.

Remember to report any suspected scams to BBB Scam Tracker at https://www.bbb.org/scamtracker. Your reports help protect others. For additional questions, contact BBB at info@gobbb.org or call (615) 242-4222.

https://www.bbb.org/local-bbb/bbb-of-middle-tennessee