Summary:
In this conversation, Tucker interviews Amanda and Heather from GLDN, a handmade jewelry company, discussing their experiences during the holiday season. They explore the challenges faced in production, the improvements made over the years, and the importance of hiring and cross-training staff. The conversation highlights the cultural aspects of GLDN, emphasizing teamwork and flexibility, and concludes with insights on future goals and improvements for the upcoming holiday season.

To purchase their lovely product, head to GLDN.com.

Takeaways

• The holiday season is a critical peak time for GLDN, requiring extensive planning and staffing.
• Past experiences of chaos during the holiday rush led to significant improvements in hiring and training.
• Cross-training employees has been essential for maintaining productivity during busy periods.
• The company culture emphasizes teamwork and flexibility, with all hands on deck during peak times.
• Implementing schedules has greatly improved workflow and employee morale.
• Setting clear goals and expectations helps in managing production effectively.
• Daily stand-up meetings among leads facilitate communication and quick decision-making.
• Future improvements include enhancing flexibility and transparency in scheduling and production processes.

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Summary
This conversation explores the impactful experiences of two interns, Brenna and Taylor, at Kaas Tailored, focusing on their roles, memorable moments, challenges faced, and key takeaways from their internships. They discuss the importance of continuous improvement, the value of praise and recognition, and offer advice for future interns, emphasizing the significance of being open-minded and curious in a professional setting.

Key References
Instagram Reel of Paper Airplane Contest
Pipe Simulation via Field Day

Takeaways

• The internship program serves as a proving ground for personal and professional growth.
• Overcoming language barriers can lead to innovative solutions and improvements.
• Continuous improvement is a core value that drives success in the workplace.
• Praise and recognition foster a positive work environment and enhance team morale.
• Interns should approach their roles with curiosity and a willingness to learn.
• Diversity in the workplace enriches the learning experience and promotes empathy.
• Hands-on experiences are crucial for understanding theoretical concepts learned in school.

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Today, I'm joined by Jody B., a leader in Nordstrom’s controller organization. In this episode, she shares improvements made to their Audits team. I’m always inspired by advancements in non-manufacturing processes, where digital problems can be harder to see and feel.

This episode was recorded on November 12th 2024 in front of a live zoom audience. On the call, you will also hear from members of our community: Jamie, Haley, David, Jess, and Jeff.

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Today, I'm joined by Jenna S., a leader in Nordstrom’s controller organization. In this episode, she shares improvements made to their Invoice Processing team. I’m always inspired by advancements in non-manufacturing processes, where digital problems can be harder to see and feel.

This episode was recorded on October 10th, 2024 in front of a live zoom audience. On the call, you will also hear from members of our community: Jamie, Nic, and Tyson.

To view the video version of this episode, watch here

_____________________________________

Reach out to us via email at info@truthbitpull.com

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Resources: truthbitpull.com

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Hello and welcome to the Shine Our Light podcast! We are glad you're here.

We aim to "Shine Our Light" on stories of every day people striving to make improvements through operating within Continuous Improvement principles.
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