In this episode, we explore how one entrepreneur is bridging the digital divide and bringing empathy into the tech industry. With over 30 years of experience in IT, our guest shares her journey from her early days in customer support to founding a tech company focused on making technology accessible and user-friendly for all, especially underserved communities.

Hear her story of founding a business with a unique culture centered on kindness and respect, and discover how she’s driving impactful initiatives to help the elderly and underserved populations gain confidence with technology. From hospital iPad lending programs to training young digital mentors, she’s building community and connection in powerful ways.

Listen to gain insights on:

• The importance of empathy and understanding in tech support.
• How accessible tech initiatives can benefit both young and elderly communities.
• Strategies for managing rapid growth and maintaining a healthy work culture.

Press play to learn how this innovative leader is reshaping tech support for everyone and creating a lasting impact in her community.

Keywords for Discoverability:
Digital accessibility, tech support, community building, digital mentorship, bridging the digital divide, startup success, empathy in tech.

Episode Summary

Steve Plummer, a seasoned entrepreneur with over a decade of experience, shares his journey through multiple startups and the various roles he's taken on, including Head of Product and CEO.

He discusses the challenges of being a solo founder, the importance of building a strong co-founding team, and the need for robust go-to-market strategies.

Steve highlights his experience with scaling technology and handling B2B sales, emphasising the importance of understanding both the product and the market. He also touches on his involvement with handball in Australia, aiming to develop talent for future Olympic games.

Listen on:

YouTube:⁠ YouTube Channel⁠

Spotify:⁠ Spotify⁠

Apple Podcasts:⁠ Apple Podcasts⁠

iHeartRadio:⁠ iHeartRadio⁠

Amazon Music:⁠ Amazon Music⁠

Socials:

TikTok:⁠ TikTok⁠

Facebook:⁠ Facebook⁠

Instagram:⁠ Instagram⁠

YouTube:⁠ YouTube⁠

Website:⁠ www.failwisdom.com⁠

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Disclaimers:

The views and opinions expressed in this podcast are those of the hosts and guests and do not necessarily reflect the official policy or position of the podcast owner or sponsor. Any content provided is for informational purposes only and should not be interpreted as professional advice. Always consult with a qualified professional for specific advice tailored to your situation.

Chapters

• 00:00 - Introduction and Background
• 08:58 - Starting a Business and Dealing with Challenges
• 13:14 - Ransomware Attack and Cybersecurity Measures
• 16:09 - Lessons Learned and Tips for Early-Stage Founders
• 29:13 - Protecting Your Business and Managing Finances
• 37:22 - Maintaining Mental Health and Well-being
• 45:31 - Future Plans and Giving Back

#StartupJourney #Entrepreneurship #TechInnovation #ProductManagement #FounderAdvice #BusinessGrowth #Leadership #TechScaling #B2BSales #AustralianStartups

Curious about the mindset and resilience it takes to succeed in the startup world from a young age? In this episode, we dive into the journey of a young entrepreneur who transitioned from high school ventures to launching multiple startups in his early twenties.

Our guest reflects on his early experiences, from his first social media project at 14, to an unexpected venture selling drinks at school, and the lessons he learned along the way. With a hands-on approach to building businesses, he shares the skills he gained through trial and error, which have fueled his passion for problem-solving and innovation. He also talks about co-founding a personalized training app, working with offshore staffing solutions, and exploring the pay-later travel industry.

Tune in to discover:

• Practical insights on pricing strategies and managing costs in startups.
• How resilience, cold calling, and networking open doors to new opportunities.
• Tips for validating a product and building it to adapt to real user feedback.

Press play to learn from this inspiring entrepreneurial journey and gain insights to fuel your own startup path!

Links and Resources

• Connect on LinkedIn
• Learn more about Fishburners
• Explore ActiveMate

Release Schedule:
New episodes are released every Wednesday, providing insights from inspiring startup journeys.

Keywords for Discoverability:
Startup success, entrepreneurial journey, resilience in business, startup networking, personalized training app, offshore staffing, pay-later travel.