Ever wonder why some restaurants handle mobile orders like a well-oiled machine while others feel like organized chaos? In this eye-opening episode, Kyle breaks down why your pickup area might be the hidden trouble spot you never knew you had. From delivery drivers blacklisting your restaurant to customers doing the awkward hover-dance by your counter, Kyle shares the real talk on fixing these common headaches.

Key Topics:

• The "million-dollar corner" - Why the 42 square feet by your front door could make or break your off-premise business
• What Kyle learned from watching hundreds of confused DoorDash drivers (it's not pretty)
• Simple fixes that turn pickup chaos into smooth operations
• Why traditional restaurant design is failing in the digital order era
• The surprising impact of pickup design on in-store sales

💡 Actionable Takeaways:

• Quick wins for improving your current pickup space without a major renovation
• The ideal layout that works for both third-party drivers and customers
• Tech solutions that actually help (and which ones to avoid)
• How to calculate if your pickup area is costing you money

🎯 Who This Episode Is For:

• Multi-unit operators struggling with mobile order efficiency
• Restaurant owners planning new locations or renovations
• Operations teams looking to boost off-premise sales
• Anyone dealing with pickup area bottlenecks

Listen now wherever you get your podcasts.

Connect with Closed Monday

Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@closedmondaypodcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

YouTube: Closed Monday

Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠kyle@four-turns.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Special Offers

Take a screenshot of you listening to the show, and tag @closedmondaypodcast, and I'll send you a FREE Closed Monday t-shirt.

Subscribe & Share

If you found value in this episode, please subscribe and share it with your friends and network. Your support helps us bring you more actionable insights every week!