Have you read Gallup's staggering insight in their 2025 Workplace Challenges article? In This episode of the Credit Union Leadership Podcast, hosts Scott & Scott tackle the pressing issue of historic low employee engagement by sharing the formula for creating and living out Service Standards that will create an engaged team.

In this episode we talk about:

• Employee satisfaction in the U.S. reaching a historic low
• Managers needing to give more meaningful feedback
• How to keep engagement and momentum going after an all employee training day
• The formula to create service standards.

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

OR

Email your question to Scott.Anderle@ServiStarConsulting.com

Links from show:

Read Gallup's, 7 Workplace Challenges for 2025

Learn more on how we can help you create and deliver your service standards

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

Is your team disengaged with their work? Are they doing the bare minimum so you don't complain or write them up? The truth is, this culture can change, but it's on the leadership. On average, it takes 11 years before a leader goes through any formal leadership training. Today we bring on Matt Poyser from Fire Police City County Federal Credit Union. When he started our Coaching For Performance program he had just transitioned from assistant branch manager to resource manager. Listen to him share how implementing the skills taught in Coaching For Performance changed the culture of his team. These skills prepared him for even another recent promotion!

In this episode we cover:

• As a leader, can I motivate everyone?
• Not only do you use these coaching skills, you need to teach these coaching skills.
• How using these coaching skills has decreased write-ups to 0!

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

OR

Email your question to Scott.Anderle@ServiStarConsulting.com

Links from show:

Click here to see the Coaching for Performance course Matt attended.

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

Accountability is an overused, vague and superficial term. What is accountability? The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our Employee Accountability module in our Vertex Leadership Development program.

Click the link below to submit your question via audio or text!

In this episode we answer:

• How do you set expectations for a new department that has no historical data?
• When I have my employee set a goal, what do I do if the goal is too low?
• Why managers cannot slack on accountability?

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

Email your question to Scott.Anderle@ServiStarConsulting.com

Links from show:

Click here to sign up for the New Employee Bundle (Sales, Service and History)

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service