Have you read Gallup's staggering insight in their 2025 Workplace Challenges article? In This episode of the Credit Union Leadership Podcast, hosts Scott & Scott tackle the pressing issue of historic low employee engagement by sharing the formula for creating and living out Service Standards that will create an engaged team.

In this episode we talk about:

• Employee satisfaction in the U.S. reaching a historic low
• Managers needing to give more meaningful feedback
• How to keep engagement and momentum going after an all employee training day
• The formula to create service standards.

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

OR

Email your question to Scott.Anderle@ServiStarConsulting.com

Links from show:

Read Gallup's, 7 Workplace Challenges for 2025

Learn more on how we can help you create and deliver your service standards

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

Is your team disengaged with their work? Are they doing the bare minimum so you don't complain or write them up? The truth is, this culture can change, but it's on the leadership. On average, it takes 11 years before a leader goes through any formal leadership training. Today we bring on Matt Poyser from Fire Police City County Federal Credit Union. When he started our Coaching For Performance program he had just transitioned from assistant branch manager to resource manager. Listen to him share how implementing the skills taught in Coaching For Performance changed the culture of his team. These skills prepared him for even another recent promotion!

In this episode we cover:

• As a leader, can I motivate everyone?
• Not only do you use these coaching skills, you need to teach these coaching skills.
• How using these coaching skills has decreased write-ups to 0!

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

OR

Email your question to Scott.Anderle@ServiStarConsulting.com

Links from show:

Click here to see the Coaching for Performance course Matt attended.

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

Accountability is an overused, vague and superficial term. What is accountability? The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our Employee Accountability module in our Vertex Leadership Development program.

Click the link below to submit your question via audio or text!

In this episode we answer:

• How do you set expectations for a new department that has no historical data?
• When I have my employee set a goal, what do I do if the goal is too low?
• Why managers cannot slack on accountability?

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

Email your question to Scott.Anderle@ServiStarConsulting.com

Links from show:

Click here to sign up for the New Employee Bundle (Sales, Service and History)

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

A challenge for leaders is that we think of delegation as a time management tool. That delegation should only be used for our own benefit. While it is true that delegation can eventually be a time management tool, that is not it's primary purpose. The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our Delegation module in our Vertex Leadership Development program.

Click the link below to submit your question via audio or text!

Easily submit your question by recording audio on speakpipe!

In this episode we answer:

• What are the principles to delegating?
• How do I delegate work to employees whose behavior is unwilling but able for the specific task?
• What are the biggest hurdles managers have and how do you overcome this to delegate the simplest tasks?
• To delegate or note to delegate - we take submissions from a previous Vertex Leadership group on if these tasks are good to delegate to specific employees.

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

Email your question to Scott.Anderle@ServiStarConsulting.com

Links from show:

Click here to sign up for the New Employee Bundle (Sales, Service and History)

Learn more on how to get your team certified to train our material!

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most exciting modules, Team Building. Click the link below to submit your question via audio or text!

Easily submit your question by recording audio on speakpipe!

In this episode we answer:

• The risk our team faces when we don't evaluate what stage of the GROW model my team is out.
• How do we determine which stage my team is at in the GROW model if the individuals on my team are not in the same stage?
• How often should I re-evaluate where my team is at?

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

Email your question to Scott.Anderle@ServiStarConsulting.com

Links from show:

Learn more about our Trainer Certification Program!

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

How do we resolve conflict between two of my team members? The Credit Union Leadership Podcast hears you and wants to help. In our brand new episode format we answer questions from listeners and participants from our courses. We answer your questions of how do I apply the classroom teachings into the real world. We tie this back to our conflict resolution module in our Vertex Leadership Development program.

Click the link below to submit your question via audio or text!

In this episode we answer:

• Had employee come up to me saying, this specific person is not putting in their work. Is this something I need to address as the leader or do I encourage this team member to discuss with said employee?
• Someone is violating policy (hiding paperwork and loan documents to get off work and spend more time with her bf), how do I resolve this conflict?
• How do I handle gossip?

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

Email your question to Scott.Anderle@ServiStarConsulting.com

Links from show:

Click here to sign up for the New Employee Bundle (Sales, Service and History)

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service

If our Credit Union PhD course has got you excited, this episode teaches you how you can be apart of continuing the legacy of our movement. In this bonus episode, ServiStar CEO, Taylor Murray brings on friends from Culture Shock Podcast to share the history of International Credit Union Day and why it is important for our movement to celebrate it today.

In this episode we answer:

• When is ICU Day?
• How you can use ICU day to embrace our spirit of comradery.
• Ideas to use ICU day to build your team.

Links from show:

Shop ICU Day Merch!

Celebrate ICU Day by learning about the philosiphy, history and development of our movement

Purchase your ICU Day Pin here!

The Credit Union Leadership Podcast hears you and wants to help you. In our brand new episode format we answer questions from listeners and participants from our courses. We take what you learned from our ServiStar training courses from the classroom and into the real world. In this episode we answer questions from one of our most popular and influential classes, Coaching for Performance. Click the link below to submit your question via audio or text!

In this episode we answer:

• What do I do with a team member who has been there for 25 years but has not been meeting the minimum sales expectation for the past 3 years?
• How do I get a team member, who complains about our meetings, to contribute something rather than sabotaging them?
• Should I change my coaching method to each employee?

Submit Your Questions Here:

Easily submit your question by recording audio on speakpipe!

Email your question to Scott.Anderle@ServiStarConsulting.com

Links from show:

Click here to sign up for Coaching for Performance!

Sign up for our leadership development course, Vertex Live Nationwide

Subscribe to ServiStar Leadership Podcast on your favorite streaming service