The Hotelier Helpcast

Auteur(s): Gerry MacPherson
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  • Résumé

  • Welcome, dear listeners, to The Hotelier Helpcast Blog Posts – the sanctuary for independent hoteliers worldwide, seeking the keys to transform their properties into dream destinations for every guest. Each week, we plunge headfirst into the burning queries, the perplexing challenges, and the heartfelt struggles of managing an independent hotel. Why? Because we intimately understand the balancing act of reservations, appeasing the perpetually dissatisfied guest, and chasing that ever-elusive perfect review. And here’s the good news – you're not in this alone! We respect your time, so every episode is a no-nonsense guide, delivering straight answers sans the fluff. From the enchanting escapes of Venice to the rustic allure of a Nova Scotia hotel, journey with us through every corner of the hotel universe. We'll illuminate the shadows and tuck those pesky challenges to bed! Alongside expert guests, quirky anecdotes, and solutions that’ll have you exclaiming, 'Why didn't I think of that?!', 'The Hotelier Helpcast Blog Posts’ invites you to a weekly rendezvous with the vibrant community of independent hoteliers. It's enthralling, it's enjoyable, and most importantly, it’s tailored just for YOU. So, settle into a cozy chair, or perhaps, take a leap onto one of those extravagant hotel beds (we promise not to judge), and prepare to be inspired, amused, and enlightened. Welcome to 'The Hotelier Helpcast Blog Posts’! Now, let's set the stage for this suite party! Always remember – every question answered is a key to unlocking your hotel's potential, casting you as the hero in all your guests’ travel stories!
    Copyright@Keystone Hospitality Property Development | All Rights Reserved
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Gestion et leadership Économie
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Épisodes
  • How Do You Develop a Winning Hotel Team?-072

    How Do You Develop a Winning Hotel Team?-072
    May 8 2025

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    How Do You Develop a Winning Hotel Team?

    What’s the real secret to delivering an exceptional guest experience? It starts behind the front desk—with your team. In this episode, Gerry MacPherson breaks down how independent hoteliers can create a strong, motivated workforce through meaningful employee development.


    You’ll learn:

    • Why staff growth equals guest satisfaction
    • Budget-friendly training ideas that actually work
    • How feedback and recognition can boost morale
    • Ways to build a supportive, team-oriented environment

    Whether you’re managing a boutique hotel or a country inn, these tips will help you lead a happier, more productive team—and run a smoother operation.

    🎙 Subscribe and leave a review to support the show!

    #HotelTeam #WinningHotelTeam #HotelLeadership #EmployeeDevelopment #GuestSatisfaction #TeamBuilding #HospitalityTips #HotelManagement #EmployeeEngagement #StaffTraining #HotelOperations #WorkplaceCulture


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/05/how-do-you-develop-a-winning-hotel-team-072

    Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    https://www.facebook.com/groups/thehotelierhelpcast

    LinkedIn: https://www.linkedin.com/groups/8811511/

    Listen to The Hospitality Property School PODCAST here
    https://hotelierhelpcast.com/HotelierHelpcastPodcast

    YouTube
    https://www.youtube.com/ @TheHotelierHelpcast


    A Division of Keystone Hospitality Property Development

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    9 min
  • How Can Independent Hotels Build Customer Loyalty That Lasts?-071

    How Can Independent Hotels Build Customer Loyalty That Lasts?-071
    May 1 2025

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    Building Lasting Customer Loyalty for Independent Hotels

    In this episode of Hotelier Help Cast, discover essential strategies to foster customer loyalty for independent hotels. Host Jerry McPherson emphasizes creating simple and appealing loyalty programs, personalizing guest experiences, and encouraging guest referrals. Learn how to offer exclusive member benefits and the importance of tracking and adjusting your program based on guest feedback. Unlock tips to make guests feel valued and transform first-time visitors into lifelong ambassadors. Subscribe for more hotel management insights and download your free guide, 'Unlocking Hospitality Success' to elevate your hotel's appeal.

    00:00 Introduction: Building Lasting Customer Loyalty

    00:35 The Importance of Loyalty Programs

    02:09 Creating Simple and Appealing Programs

    03:47 Personalizing Guest Experiences

    04:45 Turning Guests into Ambassadors

    05:58 Exclusive Member Benefits

    06:46 Tracking and Tweaking Your Program

    07:38 Fostering Genuine Relationships

    08:22 Conclusion: Your Blueprint for Success


    #CustomerLoyalty #HotelLoyalty #GuestRetention #IndependentHotels #BoutiqueHotelTips

    #LoyaltyPrograms #ReferralMarketing #HotelSuccess #CustomerLoyalty #HotelOwnerTips #GuestExperience


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/05/how-can-independent-hotels-build-customer-loyalty-that-lasts-071

    Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    https://www.facebook.com/groups/thehotelierhelpcast

    LinkedIn: https://www.linkedin.com/groups/8811511/

    Listen to The Hospitality Property School PODCAST here
    https://hotelierhelpcast.com/HotelierHelpcastPodcast

    YouTube
    https://www.youtube.com/ @TheHotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    10 min
  • The Psychology Behind Great Hotel Service-070

    The Psychology Behind Great Hotel Service-070
    Apr 24 2025

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    Unlocking Guest Satisfaction: Psychological Secrets to Boost Your Hotel Service

    In this episode of Hotelier HelpCast, host Gerry MacPherson looks into the psychology behind memorable hotel service. He explores the power of personalization, empathy, reciprocity, social proof, and the right environment in creating unforgettable guest experiences. Gerry provides practical tips for independent hotel owners and operators, emphasizing the importance of listening to guests, anticipating needs, and offering genuine acts of kindness. The episode also highlights the significance of handling mistakes with grace and how these strategies can turn first-time visitors into lifelong advocates. Tune in to learn how to transform your hotel into a guest-centric, thriving business.

    00:00 Introduction: Unlocking Guest Satisfaction

    01:33 The Power of Personalization

    02:50 Empathy: The Key to Exceptional Service

    04:41 Building Loyalty Through Reciprocity

    05:49 Harnessing Social Proof and Testimonials

    06:54 Creating the Perfect Environment

    08:04 Turning Problems into Opportunities

    09:33 Conclusion: Making Guests Feel Valued


    #HotelService #GreatHotelService #HospitalityPsychology #GuestExperience #HotelService #EmpathyInService #LoyalGuests #HotelSuccess #CustomerSatisfaction #MemorableService #PersonalisedService #ServiceExcellence


    ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
    https://hotelierhelpcast.com/2025/04/the-psychology-behind-great-hotel-service-070

    Serious about taking your business to the next level? Sign up for the “Check-In to Success-Building and Running Your Hotel Business” course.
    https://courses.keystonehospitalitydevelopment.com/course/check-in-to-success-building-running-your-hotel-business/

    Grab your copy of the “Unlocking Hospitality Success: 25 Must-Know Insights for Independent Hotel Owners” PDF.
    https://keystonehpd.com/the-hotelier-helpcast-pdf/

    Join one of our groups
    Facebook
    LinkedIn

    Say hi on social
    https://www.facebook.com/groups/thehotelierhelpcast

    LinkedIn: https://www.linkedin.com/groups/8811511/

    Listen to The Hospitality Property School PODCAST here
    https://hotelierhelpcast.com/HotelierHelpcastPodcast

    YouTube
    https://www.youtube.com/ @TheHotelierHelpcast


    A Division of Keystone Hospitality Property Development

    Voir plus Voir moins
    11 min

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