Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world. Mandi Geary joins us as the Director of Customer Care at BSN Sports. Having worked in customer service for more than 17 years, Mandi is passionate about all things related to the customer experience and fostering employee engagement. Here, we discuss the importance of balance and community as we start off the new year strong.

Music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/yasumu/lonely-nights

Mariam Sarr is the Director of Customer Insights at Intrafi with over a decade of experience navigating the FinTech space. With a proven track record in driving innovation in product development and delivering extraordinary client services, Mariam has become a powerhouse brimming with ambition and creativity.

In this episode of Thirsty Thursday, we discuss all the ways she achieves her goals while maintaining a sense of balance that best fits her needs.

Kristin Lytle is the CEO of The Leader’s Edge and has an extensive background in talent assessment, leadership development, succession planning and organizational design. As an executive coach, dynamic presenter, and skilled facilitator, she continues her work with one vital mission in mind: help companies and individuals stop wasting potential.

During our discussion, she redefines networking for the modern career woman and how people can nurture their networks authentically—not just for professional transactions, but impactful and tangible connections.