Welcome to Thirsty Thursday, a CCWomen podcast for your drive, workout, or 20-minutes of downtime. I’m Shiwon, your podcast host. Through thought-provoking interviews with your favorite women leaders, I explore how we can transform the business and customer contact world. Mandi Geary joins us as the Director of Customer Care at BSN Sports. Having worked in customer service for more than 17 years, Mandi is passionate about all things related to the customer experience and fostering employee engagement. Here, we discuss the importance of balance and community as we start off the new year strong.

Music from #Uppbeat (free for Creators!):

https://uppbeat.io/t/yasumu/lonely-nights

Mariam Sarr is the Director of Customer Insights at Intrafi with over a decade of experience navigating the FinTech space. With a proven track record in driving innovation in product development and delivering extraordinary client services, Mariam has become a powerhouse brimming with ambition and creativity.

In this episode of Thirsty Thursday, we discuss all the ways she achieves her goals while maintaining a sense of balance that best fits her needs.

Kristin Lytle is the CEO of The Leader’s Edge and has an extensive background in talent assessment, leadership development, succession planning and organizational design. As an executive coach, dynamic presenter, and skilled facilitator, she continues her work with one vital mission in mind: help companies and individuals stop wasting potential.

During our discussion, she redefines networking for the modern career woman and how people can nurture their networks authentically—not just for professional transactions, but impactful and tangible connections.

Lucy Todd is a certified professional coach who empowers women to create their dream career roadmap and gain the confidence to pursue their goals. Having overcome burnout and tapped into her passion for helping others, she leverages her personal experiences to demonstrate how self-compassion and courage are at the core of transformation—and within arm’s reach.

During our discussion, she dives into why we need to hone our self-advocacy skills when exploring our professional needs, and provides actionable takeaways for paving a new and more meaningful path.

For more on the similarities and differences between therapy and coaching, check out Lucy's blog post: Therapist, Coach, or Mentor: How To Decide What’s Right For You.

To connect with Lucy, join her email list or book a free intro call at lucytoddcoaching.com

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Thirsty Thursday is a deep dive into what’s going on today with women in the customer contact industry, and in the business world at large.

With research, history, and a good cup of coffee on our side (or whatever beverage we are feeling that day), we are excited to talk about ways we can continue to make the professional landscape a better place for women.

Célia Zermatten is a career and empowerment coach who helps others build clarity, control, and confidence in their professional lives. After experiencing several years of chronic pain and navigating various health uncertainties, Célia created a roadmap that would allow her to persevere through difficulties and wholly appreciate every win.

In this episode, we talk about how high-achieving women must listen to their bodies and tap into a support system to aid their empowerment journey.

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Thirsty Thursday is a deep dive into what’s going on today with women in the customer contact industry, and in the business world at large.

With research, history, and a good cup of coffee on our side (or whatever beverage we are feeling that day), we are excited to talk about ways we can continue to make the professional landscape a better place for women.

Certified nutrition chef and passionate food educator, Shelley Loving strives to make healthy eating accessible and fun. After her husband suffered a massive health scare in 2014, she embarked on a journey to forever change what she put on her family’s plate.

In this episode, we talk about the importance of food nutrition, and how career women can make small steps to prioritize their wellbeing while chasing their ambitions.

To learn more about Loving's services and nutrition community, visit:

• https://www.shelleycanhelp.com/on-the-fork-open-

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Thirsty Thursday is a deep dive into what’s going on today with women in the customer contact industry, and in the business world at large.

With research, history, and a good cup of coffee on our side (or whatever beverage we are feeling that day), we are excited to talk about ways we can continue to make the professional landscape a better place for women.

Fostering diversity takes work, but it becomes well worth your efforts when you experience growth, celebration, and transformation. How can organizations recognize the importance of DEIA and take small action steps to weave into the fabric of their company culture?

Our guest, Shikha Desai, is the Vice President of Operations for Student Resources at United Healthcare. With an extensive career that spans countries and titles, she recognizes the importance of fostering a space where diversity can thrive. In this episode, she talks about her encounters with people that kindled her passion for DEIA, and how their stories continue to empower her in her everyday work.

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Thirsty Thursday is a deep dive into what’s going on today with women in the customer contact industry, and in the business world at large.

With research, history, and a good cup of coffee on our side (or whatever beverage we are feeling that day), we are excited to talk about ways we can continue to make the professional landscape a better place for women.

DEIA isn't just a buzzword, but a movement that centers underrepresented voices. So, how can we contribute to a more just and fairer world as we navigate the complexities of the business landscape?

Our guest, Ika Washington, is the Founder of ⁠Diversity Talk⁠, a consulting firm that helps organizations implement health equity solutions. In this episode, she talks about her personal and professional experiences as a Black woman and DEIA leader, and how she strives to transform individuals and companies alike by spotlighting prevalent DEIA issues, providing safe learning spaces, and advocating for solutions that will help make a better world for everyone.

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Thirsty Thursday is a deep dive into what’s going on today with women in the customer contact industry, and in the business world at large.

With research, history, and a good cup of coffee on our side (or whatever beverage we are feeling that day), we are excited to talk about ways we can continue to make the professional landscape a better place for women.