Join Kerry W. Kirby and Jimmy Lancaster, the masterminds behind the Multifamily Tech Gurus Podcast Series, as they explore the critical role of training teams on new technology implementations in multifamily housing operations. This podcast focuses on how proper training becomes a cornerstone of successful adoption for onsite teams to embrace cutting-edge tools that streamline workflows, improve resident experiences, and boost efficiency.

In this episode, Kerry and Jimmy highlight the challenges multifamily operators face when rolling out new platforms, including resistance to change, varying levels of tech proficiency, and balancing training with day-to-day operations. The duo shares insights on developing awareness programs and hands-on learning techniques and offering ongoing support to ensure long-term success. They emphasize the importance of fostering a culture of continuous learning and adaptability within organizations.

Kerry and Jimmy’s Words of Wisdom: "Embracing new technology isn’t just about upgrading systems, it’s about empowering people. Successful implementation hinges on training that transforms hesitation into confidence and curiosity into mastery. Multifamily teams must be equipped to use tools and leverage them for real impact, streamlining operations and enhancing resident experiences.”

Resources: Time to Rethink Operating Models