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This new edition of this best-selling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites.

Investigative journalist, Billy Daniels, never expected his interview with Riley, a delightful ten-year-old, would result in the overdose of her homeless single mother and Riley’s disappearance. She was last seen next to their broken-down 1996 Impala parked in a DC alley . . . holding her mother’s body. Billy searches for Riley only to discover her life is in mortal danger. A Russian covert operation—one that could shake the nation to its core—is headquartered in Washington. Agent Nika Rolinska, a daring and skilled assassin, has orders to tie up loose ends.

In this insightful audiobook, Thomas Nolan, a seasoned family therapist, addresses the challenges men face in the modern world. Many men grapple with a sense of loss of control and struggle to navigate their roles as fathers, sons, brothers, and partners. Explore profound questions such as how men can assert more control over their lives, work harmoniously alongside women, gain a clearer sense of direction, and improve their ability to share ideas and feelings.