Behavior Management
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Auteur(s): Doug Lipp
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
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In helping Walt Disney create “The Happiest Place on Earth”, Van France and his team started a business revolution in 1955 that eventually became the Disney University - the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney culture and describes the company's values and operational philosophies that support the world-famous Disney brand.
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Disney U
- How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
- Narrateur(s): Tim Lundeen
- Durée: 5 h et 56 min
- Date de publication: 2021-07-23
- Langue: Anglais
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Leadership lessons from the iconic brand you can use to drive Disney-style success....
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Prix courant: 18,38$ ou 1 crédit
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Trust Factor
- The Science of Creating High-Performance Companies
- Auteur(s): Paul J. Zak
- Narrateur(s): Dan John Miller
- Durée: 6 h et 28 min
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For decades, alarms have sounded about declining engagement. Yet companies continue to struggle with toxic cultures, and the low productivity and unhappiness that go with them. Why is "culture" so difficult to improve? What makes so many good employees check out? Neuroscientist Paul Zak shows that innate brain functions hold the answers. It all boils down to trust. When someone shows you trust, a feel-good jolt of oxytocin surges through your brain and triggers you to reciprocate.
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Better than expected
- Écrit par Xero Hax le 2019-02-16
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Trust Factor
- The Science of Creating High-Performance Companies
- Narrateur(s): Dan John Miller
- Durée: 6 h et 28 min
- Date de publication: 2017-01-10
- Langue: Anglais
- For decades, alarms have sounded about declining engagement. Yet companies continue to struggle with toxic cultures, and the low productivity and unhappiness that go with them....
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Prix courant: 26,00$ ou 1 crédit
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Personality at Work
- The Drivers and Derailers of Leadership
- Auteur(s): Ronald Warren
- Narrateur(s): Dave Clark
- Durée: 7 h et 39 min
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We all know that IQ, education, knowledge, and technical skills are essential for professionals, but they alone are insufficient for effective leadership. Who you are as a person - your personality and character - drives leadership performance and determines who thrives and who fails. In Personality at Work, psychologist Ron Warren lays out the key personality traits that drive high performance - and the common traits that derail it.
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Personality at Work
- The Drivers and Derailers of Leadership
- Narrateur(s): Dave Clark
- Durée: 7 h et 39 min
- Date de publication: 2021-08-11
- Langue: Anglais
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Psychologist Ron Warren lays out the key personality traits that drive high performance - and the common traits that derail it....
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Prix courant: 22,97$ ou 1 crédit
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Whiplash
- How to Survive Our Faster Future
- Auteur(s): Joi Ito, Jeff Howe
- Narrateur(s): James Foster
- Durée: 7 h et 48 min
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Today, not only is everything digital getting faster, cheaper, and smaller at an exponential rate, we also have the Internet. When these two revolutions - one in technology and the other in communications - joined, an explosive force was unleashed that changed the very nature of innovation. And with any change, we have seen many strategic blunders and extraordinary learning curves along the way.
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Whiplash
- How to Survive Our Faster Future
- Narrateur(s): James Foster
- Durée: 7 h et 48 min
- Date de publication: 2016-12-06
- Langue: Anglais
- Today, not only is everything digital getting faster, cheaper, and smaller at an exponential rate, we also have the Internet. When these two revolutions joined, an explosive force was unleashed....
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Prix courant: 26,00$ ou 1 crédit
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Engaging Emergence
- Turning Upheaval into Opportunity
- Auteur(s): Peggy Holman
- Narrateur(s): Caroline Miller
- Durée: 6 h et 20 min
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Leading thinker and change consultant Peggy Holman provides leaders, trainers, and other agents of change grappling with disruption with a theory of "emergence" and tools for fostering it in organizations.
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Engaging Emergence
- Turning Upheaval into Opportunity
- Narrateur(s): Caroline Miller
- Durée: 6 h et 20 min
- Date de publication: 2013-11-15
- Langue: Anglais
- Leading thinker and change consultant Peggy Holman provides leaders, trainers, and other agents of change grappling with disruption with a theory of "emergence" and tools for fostering it in organizations....
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Prix courant: 26,40$ ou 1 crédit
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Deliberate Calm
- How to Learn and Lead in a Volatile World
- Auteur(s): Jacqueline Brassey, Aaron De Smet, Michiel Kruyt
- Narrateur(s): Samantha Desz
- Durée: 9 h et 10 min
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A trio of McKinsey & Company veterans draws from a unique combination of psychology, neuroscience, and consciousness practices plus a combined 50-plus years of international board room experience to offer a unique approach to learning and leading with awareness and intentional choice, even amidst the most challenging circumstances.
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Deliberate Calm
- How to Learn and Lead in a Volatile World
- Narrateur(s): Samantha Desz
- Durée: 9 h et 10 min
- Date de publication: 2022-11-29
- Langue: Anglais
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A trio of McKinsey & Company veterans draws from a unique combination of psychology, neuroscience, and consciousness practices plus a combined 50-plus years of international board room experience to offer a unique approach to learning and leading with awareness.
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Prix courant: 32,62$ ou 1 crédit
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The Circle Way: A Leader in Every Chair
- Auteur(s): Christina Baldwin
- Narrateur(s): Rebecca Rogers
- Durée: 9 h et 11 min
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As organizations of all kinds move increasingly toward shared and rotating leadership, they are calling on the circle model to form sustainable teams and adopt circle-driven group processes such as World Caf, Open Space, and Art of Hosting. Meetings in the round have become the preferred tool for moving individual commitment into group action. This book lays out the structure of circle conversation, based on the original work of the co-authors who have studied and standardized the essential elements that constitute circle practice.
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Excellent to get a circle going smoothly
- Écrit par John Freebury le 2023-07-10
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The Circle Way: A Leader in Every Chair
- Narrateur(s): Rebecca Rogers
- Durée: 9 h et 11 min
- Date de publication: 2010-09-10
- Langue: Anglais
- All modern group processes that are open to collaboration or to flattening the hierarchy are based in some way on circle practices....
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Prix courant: 31,26$ ou 1 crédit
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Auteur(s): Renee Evenson
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrateur(s): Sandra Burr
- Durée: 6 h et 40 min
- Date de publication: 2017-12-12
- Langue: Anglais
- Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....
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Prix courant: 26,00$ ou 1 crédit
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HBRs 10 Must Reads on Building a Great Culture
- HBR's 10 Must Reads Series
- Auteur(s): Harvard Business Review
- Narrateur(s): William Sarris, Norah Tocci
- Durée: 6 h et 34 min
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Your organization's culture can feel like something that has a life of its own; it's long-standing, inherited, and seemingly impermeable - in fact, a strong culture is often an obstacle to doing new things or going in new directions. But leaders are the stewards of a company's culture and have the power to shape it. The best leaders know that organizational culture is a fundamental and powerful management tool that can drive positive outcomes.
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HBRs 10 Must Reads on Building a Great Culture
- HBR's 10 Must Reads Series
- Narrateur(s): William Sarris, Norah Tocci
- Série: HBR's 10 Must Reads series
- Durée: 6 h et 34 min
- Date de publication: 2019-11-12
- Langue: Anglais
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We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you assess the type and current state of your company's culture....
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Prix courant: 22,26$ ou 1 crédit
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The Leader's Guide to Managing Risk
- A Proven Method to Build Resilience and Reliability
- Auteur(s): K. Scott Griffith
- Narrateur(s): K. Scott Griffith
- Durée: 8 h et 45 min
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Leaders today must navigate their teams and organizations through unprecedented levels of uncertainty. It feels like every year there is some-game changing technology or catastrophe that gives rise to a “new normal” and sends businesses scrambling for how to rethink themselves to operate under these new conditions. K. Scott Griffith, a former airline pilot, socio-technical physicist, and author of the first independently audited high reliability and just culture model, offers practical and proven methods to build processes that will withstand the winds of uncertainty while driving success.
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The Leader's Guide to Managing Risk
- A Proven Method to Build Resilience and Reliability
- Narrateur(s): K. Scott Griffith
- Durée: 8 h et 45 min
- Date de publication: 2023-11-07
- Langue: Anglais
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Be prepared for the dangerous and largely unknown risks that threaten your business and learn how to survive and thrive when uncertainty hits....
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Prix courant: 29,13$ ou 1 crédit
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Lead. Care. Win.
- Auteur(s): Dan Pontefract
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
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When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one.
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What we need right now!!
- Écrit par David Doyle le 2023-04-04
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Lead. Care. Win.
- Narrateur(s): Dan Pontefract
- Durée: 4 h et 41 min
- Date de publication: 2020-11-07
- Langue: Anglais
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When you care enough to champion others, the workplace becomes happily infectious and the organization benefits in more ways than one....
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Prix courant: 20,20$ ou 1 crédit
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8 Moments of Power in Coaching
- How to Design and Deliver High-Performance Feedback to All Employees
- Auteur(s): Mark Colgate
- Narrateur(s): John Alan Martinson Jr.
- Durée: 6 h et 19 min
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Do you hope to be coached or be a great coach? Or wish that your organization could execute its coaching mandate? Mark Colgate's 8 Moments of Power is the missing piece for those hoping to orchestrate a coaching change. In this engaging book, Colgate takes us on a journey with humorous stories, case studies, and pragmatic frameworks, while examining how organizations can create a coaching system that designs for, and delivers, continuous feedback that simultaneously increases employee and customer engagement.
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8 Moments of Power in Coaching
- How to Design and Deliver High-Performance Feedback to All Employees
- Narrateur(s): John Alan Martinson Jr.
- Durée: 6 h et 19 min
- Date de publication: 2016-12-19
- Langue: Anglais
- Do you hope to be coached or be a great coach? Or wish that your organization could execute its coaching mandate? Mark Colgate's 8 Moments of Power is the missing piece....
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Prix courant: 26,82$ ou 1 crédit
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Unfear
- Transform Your Organization to Create Breakthrough Performance and Employee Well-Being
- Auteur(s): Gaurav Bhatnagar, Mark Minukas
- Narrateur(s): Mark Owen
- Durée: 8 h et 25 min
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In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success. It begins with changing our relationship with fear and then developing strategies that improve outlook and performance, leading to greater profits, sustainable growth, and personal rewards. It’s only possible with a culture of unfear.
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Unfear
- Transform Your Organization to Create Breakthrough Performance and Employee Well-Being
- Narrateur(s): Mark Owen
- Durée: 8 h et 25 min
- Date de publication: 2021-10-26
- Langue: Anglais
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In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success....
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Prix courant: 18,17$ ou 1 crédit
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Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Auteur(s): Dick Grote
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
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The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements. The book still delivers on that promise, and in this revised edition, Dick Grote provides new insights, along with sample dialogues, memos, and worksheets.
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Discipline Without Punishment
- The Proven Strategy That Turns Problem Employees into Superior Performers
- Narrateur(s): Steven Roy Grimsley
- Durée: 7 h et 59 min
- Date de publication: 2014-03-12
- Langue: Anglais
- The original edition of Discipline Without Punishment introduced a positive approach for getting problem employees to meet - and often even exceed - job requirements....
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Prix courant: 26,40$ ou 1 crédit
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Team Habits
- How Small Actions Lead to Extraordinary Results
- Auteur(s): Charlie Gilkey
- Narrateur(s): Charlie Gilkey
- Durée: 8 h et 11 min
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We all know how important our habits are for personal productivity, success and happiness. But the truth is that we rarely work alone: reaching our goals depends on how effectively we work with others, and teams have their own habits that can help - or hinder - success. Here, productivity and teamwork expert Charlie Gilkey shows how to cultivate, implement and maintain the small habits that lead to big results for any team.
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Practical team improvement
- Écrit par jmk le 2023-12-31
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Team Habits
- How Small Actions Lead to Extraordinary Results
- Narrateur(s): Charlie Gilkey
- Durée: 8 h et 11 min
- Date de publication: 2023-08-29
- Langue: Anglais
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We all know how important our habits are for personal productivity, success and happiness. But the truth is that we rarely work alone. Here, productivity and teamwork expert Charlie Gilkey shows how to cultivate, implement and maintain the small habits that lead to big results for any team....
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Prix courant: 37,83$ ou 1 crédit
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Great Mondays
- How to Design a Company Culture Employees Love
- Auteur(s): Josh Levine
- Narrateur(s): Josh Levine
- Durée: 3 h et 27 min
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Evidence shows culture drives fiscal performance. It's no secret that a toxic work culture can drive away employees and drive down profits. Creating a dynamic work culture that promotes both employee and business growth is key to ensuring an organization's success. However, culture is a moving target and hard to get right. In Great Mondays, brand strategist Josh Levine introduces a proven formula for building and managing a workplace culture that maximizes employee engagement, performance, and retention for long-term business success.
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Great Mondays
- How to Design a Company Culture Employees Love
- Narrateur(s): Josh Levine
- Durée: 3 h et 27 min
- Date de publication: 2021-08-05
- Langue: Anglais
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Brand strategist Josh Levine introduces a proven formula for building and managing a workplace culture that maximizes employee engagement, performance, and retention for long-term business success....
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Prix courant: 14,93$ ou 1 crédit
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Learning to Lead, Leading to Learn
- Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning
- Auteur(s): Katie Anderson
- Narrateur(s): Katie Anderson
- Durée: 8 h et 36 min
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In Learning to Lead, Leading to Learn, leadership coach Katie Anderson and Toyota leader Isao Yoshino bring you a remarkable book about what it means to learn, to lead, and to care. With a career that spanned nearly four decades at Toyota Motor Corporation, Isao Yoshino’s stories help us understand how Toyota intentionally developed the culture of excellence for which it is renowned today, and how one person learned to lead so that he could lead to learn.
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Excellent Book on Leadership & Process Improvement
- Écrit par Amazon Customer le 2022-07-13
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Learning to Lead, Leading to Learn
- Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning
- Narrateur(s): Katie Anderson
- Durée: 8 h et 36 min
- Date de publication: 2021-07-14
- Langue: Anglais
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In Learning to Lead, Leading to Learn, leadership coach Katie Anderson and Toyota leader Isao Yoshino bring you a remarkable book about what it means to learn, to lead, and to care. This book offers their shared reflections on leadership and learning....
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Prix courant: 25,00$ ou 1 crédit
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The Ministry of Common Sense
- How to Eliminate Bureaucratic Red Tape, Bad Excuses, and Corporate BS
- Auteur(s): Martin Lindstrom
- Narrateur(s): Robert Fass
- Durée: 7 h et 16 min
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A humorous yet practical five-step guide to ridding ourselves - and our companies - of the bureaucratic bottlenecks and red tape that plague every office.
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The Ministry of Common Sense
- How to Eliminate Bureaucratic Red Tape, Bad Excuses, and Corporate BS
- Narrateur(s): Robert Fass
- Durée: 7 h et 16 min
- Date de publication: 2021-01-19
- Langue: Anglais
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A humorous yet practical five-step guide to ridding ourselves - and our companies - of the bureaucratic bottlenecks and red tape that plague every office....
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Prix courant: 25,63$ ou 1 crédit
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Master the Matrix
- 7 Essentials for Getting Things Done in Complex Organizations
- Auteur(s): Susan Z. Finerty, Harry Kraemer
- Narrateur(s): Davis Sound LLC
- Durée: 5 h et 22 min
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You're in a matrix, whether you realize it or not. The test: Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams? If you answered ''yes'' to either, you're in a matrix role. Matrix roles are everywhere. The field customer contact person who writes contracts, negotiates delivery and troubleshoots product issues is in a matrix role.
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Master the Matrix
- 7 Essentials for Getting Things Done in Complex Organizations
- Narrateur(s): Davis Sound LLC
- Durée: 5 h et 22 min
- Date de publication: 2013-07-09
- Langue: Anglais
- Do you have multiple bosses? Do you depend on a variety of resources throughout the organization to get your tasks done, and do these resources report into other people or teams?....
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Prix courant: 25,00$ ou 1 crédit
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The Spirit of Kaizen
- Creating Lasting Excellence One Small Step at a Time
- Auteur(s): Bob Maurer, Leigh Ann Hirschman
- Narrateur(s): Bob Maurer
- Durée: 4 h et 8 min
- Version intégrale
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Performance
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Histoire
UCLA psychologist and organizational consultant Dr. Robert Maurer provides a simple and proven effective technique for making major changes with minimal disruption. Applying the operational concept of kaizen - small, continual improvements - to common management challenges, managers can drive major improvements with a series of well-planned techniques for boosting quality, innovation, sales, and morale.
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The Spirit of Kaizen
- Creating Lasting Excellence One Small Step at a Time
- Narrateur(s): Bob Maurer
- Durée: 4 h et 8 min
- Date de publication: 2012-11-06
- Langue: Anglais
- The easy-to-implement guide to driving organizational change by applying the proven concept of kaizen....
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