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Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the customer leadership executive, this book follows the five-competency model she uses to coach the C-Suite and chief customer officers.

Whether you operate a neighborhood watering hole, manage a high-end gastro pub, or are looking to get into the bar business for the first time, this book will give you the know-how to put your establishment on the path to success.

In Sustainable Leadership: Lessons of Vision, Courage, and Grit from the CEOs Who Dared to Build a Better World, accomplished leadership expert Clarke Murphy shares a can't-miss toolkit for delivering remarkable sustainability results. You'll learn what it takes to become a sustainable leader and how you can turn your sustainability promises into tangible action on the ground.

Joy's rise from single mother of three to the nation's most celebrated female inventor is truly what dreams are made of. Full of twists and turns, work and love, obstacles encountered and overcome, Inventing Joy is a binge-worthy book in every aspect. Dive in and be swept along for the ride as she relives her incredible and inspiring journey to joy. But there's more: Throughout her story, Joy points out her very own personal lightbulb moments - lessons she learned the hard way and principles she still relies on today.

From the early lessons she learned growing up in South London, to the moment she gave up the 9 to 5 to do what she loved, Patricia Bright’s story will revolutionise how you think about work, life, and what it means to succeed.

What's the secret to lasting happiness? How do you gain the resilience needed to weather life's inevitable storms? For ancient philosophers like Socrates, Marcus Aurelius, Zeno, and Epictetus, these questions were more than mere musings—they were key elements of a school of thought called Stoicism. In The Stoicism Workbook, you'll learn how thinking like Socrates can help you identify what truly matters in your life, and build the resilience needed to go and get it!

Are you ready to try something new and different, that could lead you to living a much happier life? About your brain, you will learn how to do the unthinkable to desensitize yourself from all these negative emotions to ensure they have lesser effect on you, and the effect of your surroundings on your personality. About your attitude and mindset, you will learn how stoicism can help you see beyond yourself and truly immerse yourself in the broader context of life and how you can learn to control your emotions through the use of stoicism.

With practical advice, virtual-selling techniques you can apply immediately, and the latest groundbreaking research, Virtual Selling: How to Build Relationships, Differentiate, and Win Sales Remotely will take you step-by-step through everything you need to do from mastering the medium to sharpening your virtual-selling skills. Discover how to overcome virtual-selling challenges and reach your sales goals without face-to-face meetings.

Have you tried to improve your self-esteem? Are you tired of not seeing the results you would want to see? Do you start feeling confident about yourself and then find yourself doubting just after a few days? Have you given up thinking there is no other option for you? The truth is...every woman should have healthy self-esteem. The solution is coding your brain and help it change its perspective on yourself, your confidence as well as your self-worth. This can be done through self-talk.

Treated like a child and expected to behave like an adult? Discover when your anger is justified and when it screams “management issue.” Are you snapping at people? When things don’t go your way, do you get grumpy and remain that way for hours? Perhaps it feels like you’re constantly angry about one thing or another. The areas of your brain that are responsible for emotional regulation and impulse control experience significant remodeling during your teenage years.

Maximize your network with this one-stop guide to developing meaningful connections in life and business.

There is so much more to math than geometry and calculus! It is present in almost every life aspect, from improving your communication skills to how to fit your luggage into your car.

Are you having trouble getting rid of belly fat? Struggling to lose weight, build muscle, and achieve your health goals? Many men in their 40s and beyond face the same challenges. Worse, your testosterone levels naturally decrease every year, leading to weight gain, decreased energy, and a loss of muscle mass. Learn a simple-to-follow nutrition plan that naturally increases testosterone and revs up your fat-burning metabolism. It’s simple, tasty, and insanely effective!

Science has figured out a lot of interesting aspects of self-discipline and willpower, but most of this knowledge is buried deep inside long, boring scientific papers. If you'd like to benefit from these studies without actually reading them, this audiobook is for you. I've done the job for you and researched the most useful and viable scientific findings that will help you improve your self-discipline.

Solar power is a great way to reduce your dependence on the grid and save money on your electricity bill, but it can be expensive and confusing to set up a solar system yourself. You might not know where to start or what kind of equipment you need. There are a lot of choices out there and it can be hard to know which one is right for you.

Craftivism, or the space where art and activism meet, is a powerful, ever-evolving social justice movement that continues to grow and diversify as more voices and mediums take part in it. In Let's Move the Needle, Shannon Downey, an outspoken voice in the craftivist movement for over a decade, provides a roadmap and accessible toolkit for burgeoning art activists.

Your negative emotions and anxieties could have the power to ruin your life. It’s time for you to take it back. These books will help you get the control you need before you lose the people around you that you love most. Anger and anxiety are two of the hardest problems for people to deal with, but with the lessons inside these books, you’ll be able to master them in no time.

The process of wealth creation is 90 percent psychology and only 10 percent strategy. In this audiobook, you will learn the secrets of a powerful mindset that attracts success. Most people fail to become rich because they want to learn the strategy and not change their psychology.

Are you looking for a side hustle to bring you an online income? "Passive income" is a word that gets thrown around often nowadays. The truth is that no income is truly passive, but with that said, Publishing books on Amazon & Audible is by far the closest thing to truly passive income today in the online business world. This course takes you from A-Z on KDP for high-content publishing, from showing you to outsource the content of your book to running your ads and maintaining them well, all will be covered.

Most investors who are serious about scaling their wealth must learn through decades of trial and error. What if there’s a more efficient way to gain an investing edge and avoid costly investing mistakes? Money for Tomorrow uncovers a four-part wealth-building strategy that makes financial freedom and generational wealth more attainable than ever. Author and investor Whitney Elkins-Hutten unveils the very systems that elevated her from living paycheck to paycheck to overseeing a portfolio valued at an astonishing $800M+.