Business Conflict Resolution
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Turn Enemies into Allies
- The Art of Peace in the Workplace (Conflict Resolution for Leaders, Managers, and Anyone Stuck in the Middle)
- Auteur(s): Judy Ringer, James Warda - foreword
- Narrateur(s): Coleen Marlo
- Durée: 5 h et 29 min
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In today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. More often than not, however, it takes more time not to address conflict than to constructively intervene. But before you can successfully guide others in managing disagreements, you must be able to manage yourself - your mindset, presence, and behaviors.
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Turn Enemies into Allies
- The Art of Peace in the Workplace (Conflict Resolution for Leaders, Managers, and Anyone Stuck in the Middle)
- Narrateur(s): Coleen Marlo
- Durée: 5 h et 29 min
- Date de publication: 2019-05-01
- Langue: Anglais
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In today's workplace, managers, leaders, and HR professionals often believe they don't have the time to help employees navigate conflict. More often than not, however, it takes more time not to address conflict than to constructively intervene....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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The Elephant in the Boardroom
- How Leaders Use and Manage Conflict to Reach Greater Levels of Success
- Auteur(s): Edgar Papke
- Narrateur(s): Don Hagen
- Durée: 6 h et 7 min
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In a survey of more than 4,000 CEOs, executives, and managers, more than 90 percent admitted they were uncomfortable confronting or engaging in conflict. Yet leaders must realize that every conflict presents an opportunity to reach higher levels of performance. In The Elephant in the Boardroom, award-winning leadership psychologist Edgar Papke explores the unique and challenging relationship that leaders have with conflict and offers the know-how needed to use conflict as the engine of innovation and creativity.
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The Elephant in the Boardroom
- How Leaders Use and Manage Conflict to Reach Greater Levels of Success
- Narrateur(s): Don Hagen
- Durée: 6 h et 7 min
- Date de publication: 2015-11-17
- Langue: Anglais
- Edgar Papke explores the unique and challenging relationship that leaders have with conflict and offers the know-how needed to use conflict as the engine of innovation and creativity....
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Prix courant: 27,82$ ou 1 crédit
Prix réduit: 27,82$ ou 1 crédit
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Dealing with Difficult People
- HBR Emotional Intelligence Series
- Auteur(s): Harvard Business Review
- Narrateur(s): Mike Lenz, Eleanor McCormick
- Durée: 1 h et 47 min
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At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
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Dealing with Difficult People
- HBR Emotional Intelligence Series
- Narrateur(s): Mike Lenz, Eleanor McCormick
- Série: HBR Emotional Intelligence Series
- Durée: 1 h et 47 min
- Date de publication: 2022-09-08
- Langue: Anglais
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This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive....
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Prix courant: 10,01$ ou 1 crédit
Prix réduit: 10,01$ ou 1 crédit
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Winning from Within
- A Breakthrough Method for Leading, Living, and Lasting Change
- Auteur(s): Erica Ariel Fox
- Narrateur(s): Tavia Gilbert
- Durée: 10 h et 2 min
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Life is a series of negotiations, whether or not you think of yourself as a negotiator. From seemingly insignificant daily decisions to major life choices, you negotiate every time you aim to persuade, argue over a decision, or resolve a conflict. But as negotiations and leadership expert Erica Ariel Fox reveals, the most important negotiations - the ones that determine the impact of our actions and the quality of our lives - are those we have with ourselves.
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Brilliance radiates inside out
- Écrit par Vijay le 2023-07-31
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Winning from Within
- A Breakthrough Method for Leading, Living, and Lasting Change
- Narrateur(s): Tavia Gilbert
- Durée: 10 h et 2 min
- Date de publication: 2013-09-24
- Langue: Anglais
- Life is a series of negotiations, whether or not you think of yourself as a negotiator....
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Prix courant: 29,13$ ou 1 crédit
Prix réduit: 29,13$ ou 1 crédit
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The 7Cs Compass for Conflict Resolution
- A Practical Guide for Real ADR Alternative Dispute Resolution
- Auteur(s): Shahid Akhtar
- Narrateur(s): Flip Crummer
- Durée: 4 h et 53 min
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The 7Cs Compass for Conflict Resolution offers a groundbreaking approach to help you arrive at the best possible outcome for conflict you are facing. The process turns adversaries into partners to confront problems jointly.
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The 7Cs Compass for Conflict Resolution
- A Practical Guide for Real ADR Alternative Dispute Resolution
- Narrateur(s): Flip Crummer
- Durée: 4 h et 53 min
- Date de publication: 2021-02-25
- Langue: Anglais
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The 7Cs Compass for Conflict Resolution offers a groundbreaking approach to help you arrive at the best possible outcome for conflict you are facing. The process turns adversaries into partners to confront problems jointly....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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The Bully-Proof Workplace
- Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath
- Auteur(s): Peter J. Dean, Molly D. Shepard
- Narrateur(s): Fred Filbrich
- Durée: 6 h et 2 min
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More than one in four Americans deals with an on-the-job bully. These office sociopaths don't just make individuals miserable. Their poison spreads throughout the company, damaging overall morale, creativity, productivity, and profitability. It doesn't have to be this way. Leading consultants Peter Dean and Molly Shepard have helped vanquish workplace bullying and now share their proven methods with you.
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The Bully-Proof Workplace
- Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath
- Narrateur(s): Fred Filbrich
- Durée: 6 h et 2 min
- Date de publication: 2021-07-21
- Langue: Anglais
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Leading consultants Peter Dean and Molly Shepard have helped vanquish workplace bullying and now share their proven methods with you....
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Prix courant: 22,97$ ou 1 crédit
Prix réduit: 22,97$ ou 1 crédit
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I Respectfully Disagree
- How to Have Difficult Conversations in a Divided World
- Auteur(s): Justin Jones-Fosu
- Narrateur(s): Justin Jones-Fosu
- Durée: 5 h et 26 min
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Start building bridges instead of barriers! This essential guide offers a simple five-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.
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I Respectfully Disagree
- How to Have Difficult Conversations in a Divided World
- Narrateur(s): Justin Jones-Fosu
- Durée: 5 h et 26 min
- Date de publication: 2024-07-16
- Langue: Anglais
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Start building bridges instead of barriers! This essential guide offers a simple five-part framework that will help you have honest and enlightening conversations despite deep and fundamental disagreements.
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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HBR's 10 Must Reads on Negotiation
- HBR's 10 Must Reads Series
- Auteur(s): Harvard Business Review, Daniel Kahneman, Deepak Malhotra, Autres
- Narrateur(s): Chloe Cannon, Brian Holden
- Durée: 5 h et 50 min
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This book will inspire you to: control the negotiation before you enter the room; persuade others to do what you want - for their own reasons; manage emotions on both sides of the table; understand the rules of negotiating across cultures; set the stage for a healthy relationship long after the ink has dried; and identify what you can live with and when to walk away.
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HBR's 10 Must Reads on Negotiation
- HBR's 10 Must Reads Series
- Narrateur(s): Chloe Cannon, Brian Holden
- Série: HBR's 10 Must Reads series
- Durée: 5 h et 50 min
- Date de publication: 2019-12-31
- Langue: Anglais
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This book will inspire you to control the negotiation before you enter the room....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Negotiating with Tough Customers
- Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table
- Auteur(s): Steve Reilly
- Narrateur(s): Steven Menasche
- Durée: 5 h et 36 min
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Negotiation is the middle ground between capitulation and stonewalling, a back and forth between two parties trying to reach agreement. If a price or other term is nonnegotiable, there is no give and take, just "take it or leave it". You may think you are negotiating, but if the other side isn't playing, you aren't either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1. They give ground too easily, and 2. They get nothing in return.
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Negotiating with Tough Customers
- Never Take "No!" for a Final Answer and Other Tactics to Win at the Bargaining Table
- Narrateur(s): Steven Menasche
- Durée: 5 h et 36 min
- Date de publication: 2016-06-11
- Langue: Anglais
- Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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Getting to Maybe
- How the World Is Changed
- Auteur(s): Frances Westley, Brenda Zimmerman, Michael Patton
- Narrateur(s): Justine Eyre
- Durée: 7 h et 18 min
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Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually help feed the world’s hungry, fix the damage of a Hurricane Katrina, or even get a healthy lunch program up and running in the local school. But extraordinary leaders such as Gandhi and even unlikely social activists such as Bob Geldof most often see themselves as harnessing the forces around them, rather than singlehandedly setting those forces in motion.
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Great Information
- Écrit par Malissa le 2023-05-17
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Getting to Maybe
- How the World Is Changed
- Narrateur(s): Justine Eyre
- Durée: 7 h et 18 min
- Date de publication: 2019-05-14
- Langue: Anglais
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Many of us have a deep desire to make the world around us a better place. But often our good intentions are undermined by the fear that we are so insignificant in the big scheme of things that nothing we can do will actually help....
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Prix courant: 18,86$ ou 1 crédit
Prix réduit: 18,86$ ou 1 crédit
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Toxic at Work
- Surviving Your Psychopathic Workmates, from the Dominant Bullies to the Charming Manipulators
- Auteur(s): David Gillespie
- Narrateur(s): David Gillespie
- Durée: 6 h et 23 min
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Research tells us that one in twenty people have no empathy. Empathy is the human ingredient that enables trust, forges bonds and allows teams to work and workplaces to thrive. The psychopath is not interested in cooperative effort but in individual power and glory - and they will stomp on anyone who gets in their way. Using research and stories drawn from history, politics, sports and business, Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces.
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Toxic at Work
- Surviving Your Psychopathic Workmates, from the Dominant Bullies to the Charming Manipulators
- Narrateur(s): David Gillespie
- Durée: 6 h et 23 min
- Date de publication: 2023-09-26
- Langue: Anglais
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Gillespie explains how workplace psychopaths - from bosses to clients, colleagues and customers - see the world, and highlights their devastating impact on workplaces....
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Prix courant: 28,92$ ou 1 crédit
Prix réduit: 28,92$ ou 1 crédit
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The Art of Being Right
- The Perfect Guide to Spotting Bullshit, Avoiding Cheap Tricks and Winning Arguments
- Auteur(s): Arthur Schopenhauer
- Narrateur(s): Chirag Patel
- Durée: 2 h et 30 min
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A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.
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The Art of Being Right
- The Perfect Guide to Spotting Bullshit, Avoiding Cheap Tricks and Winning Arguments
- Narrateur(s): Chirag Patel
- Durée: 2 h et 30 min
- Date de publication: 2019-03-11
- Langue: Anglais
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A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why"....
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Prix courant: 10,09$ ou 1 crédit
Prix réduit: 10,09$ ou 1 crédit
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Ask for More
- 10 Questions to Negotiate Anything
- Auteur(s): Alexandra Carter
- Narrateur(s): Alexandra Carter
- Durée: 8 h et 27 min
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Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started. In this groundbreaking new book on negotiation, Alexandra Carter - Columbia law professor and mediation expert who has helped students, business professionals, the United Nations, and more - offers a straightforward accessible approach anyone can use to ask for and receive more.
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Loved the law school anecdotes
- Écrit par M.K.H. le 2020-12-05
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Ask for More
- 10 Questions to Negotiate Anything
- Narrateur(s): Alexandra Carter
- Durée: 8 h et 27 min
- Date de publication: 2020-05-05
- Langue: Anglais
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Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started....
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Prix courant: 24,27$ ou 1 crédit
Prix réduit: 24,27$ ou 1 crédit
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Facilitating with Ease!
- Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers, 4th Edition
- Auteur(s): Ingrid Bens
- Narrateur(s): Kim Niemi
- Durée: 6 h et 21 min
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Facilitating with Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook for anyone who believes meetings should be productive, relevant, and as short as possible. Dozens of exercises, surveys, and checklists will help transform anyone into a skilled facilitator, and clear, actionable guidance makes implementation a breeze.
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Very helpful applicable content
- Écrit par JOANNE C. le 2023-07-30
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Facilitating with Ease!
- Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers, 4th Edition
- Narrateur(s): Kim Niemi
- Durée: 6 h et 21 min
- Date de publication: 2019-10-08
- Langue: Anglais
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Facilitating with Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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The Mediation Process
- Practical Strategies for Resolving Conflict 4th Edition
- Auteur(s): Christopher W. Moore
- Narrateur(s): Paul Boehmer
- Durée: 29 h et 52 min
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For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this reference is perfect for new and experienced conflict managers working in any area of dispute resolution - family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field.
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The Mediation Process
- Practical Strategies for Resolving Conflict 4th Edition
- Narrateur(s): Paul Boehmer
- Durée: 29 h et 52 min
- Date de publication: 2019-10-21
- Langue: Anglais
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For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this reference is perfect....
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Prix courant: 33,40$ ou 1 crédit
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Conflict Resolution 101
- Techniques to Enhance Skills for Managing & Resolving Everyday Conflicts
- Auteur(s): Alec Cooper
- Narrateur(s): Garot Michael Conklin
- Durée: 2 h et 58 min
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Conflicts are hard. They are difficult to manage and take a lot of work to resolve. Often times, it may feel easier to just avoid them and hope they go away. You may get away with this for some time. Eventually, there will be a conflict in your life that you must resolve and cannot avoid. Wouldn’t it be nice to have a guide that outlines the necessary skills required for analyzing and resolving almost any type of everyday conflict?
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Conflict Resolution 101
- Techniques to Enhance Skills for Managing & Resolving Everyday Conflicts
- Narrateur(s): Garot Michael Conklin
- Durée: 2 h et 58 min
- Date de publication: 2021-09-09
- Langue: Anglais
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Conflicts are hard. They are difficult to manage and take a lot of work to resolve. Often times, it may feel easier to just avoid them and hope they go away. You may get away with this for some time....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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HBR Guide to Navigating the Toxic Workplace
- HBR Guide Series
- Auteur(s): Harvard Business Review
- Narrateur(s): Siiri Scott, Stephen Graybill
- Durée: 5 h et 9 min
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Toxic workplaces take all kinds of forms—whether it's a narcissist boss who belittles and bullies, colleagues who backstab and gaslight, "work friends" who drain you with endless complaining, or a culture of overwork and burnout. It can feel impossible to know whether to speak up and when to keep your head down. Do you try to address it head-on, go to HR, or play office politics? The HBR Guide to Navigating the Toxic Workplace will help you set boundaries and change what you can while helping you maintain your mental health and your self-respect in some of the toughest situations at work.
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HBR Guide to Navigating the Toxic Workplace
- HBR Guide Series
- Narrateur(s): Siiri Scott, Stephen Graybill
- Série: HBR Guide Series
- Durée: 5 h et 9 min
- Date de publication: 2024-01-16
- Langue: Anglais
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The HBR Guide to Navigating the Toxic Workplace will help you set boundaries and change what you can while helping you maintain your mental health and your self-respect in some of the toughest situations at work....
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Prix courant: 22,26$ ou 1 crédit
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- Auteur(s): Karin Hurt, David Dye
- Narrateur(s): Karin Hurt, David Dye
- Durée: 4 h et 49 min
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In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- Narrateur(s): Karin Hurt, David Dye
- Durée: 4 h et 49 min
- Date de publication: 2024-05-14
- Langue: Anglais
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It's impossible to prepare for every workplace conflict. But this remarkably useful and practical resource helps professionals of all types prepare for inevitable workplace disagreements with actual phrasing to diffuse and prevent conflict....
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Prix courant: 22,13$ ou 1 crédit
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Win at Work!
- The Everybody Wins Approach to Conflict Resolution
- Auteur(s): Diane Katz
- Narrateur(s): Kimberly Far
- Durée: 6 h et 8 min
- Version intégrale
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Au global
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Performance
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Histoire
Proven techniques for resolving workplace conflicts. After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed the Working Circle, a step-by-step process that helps everyone in business resolve conflict in a nonconfrontational, creative, collaborative way. Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattended, can stop you in your tracks.
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Win at Work!
- The Everybody Wins Approach to Conflict Resolution
- Narrateur(s): Kimberly Far
- Durée: 6 h et 8 min
- Date de publication: 2020-07-10
- Langue: Anglais
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Proven techniques for resolving workplace conflicts....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Auteur(s): Renee Evenson
- Narrateur(s): Kelly D’Ambrosio
- Durée: 7 h et 58 min
- Version intégrale
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Au global
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Performance
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Histoire
Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrateur(s): Kelly D’Ambrosio
- Durée: 7 h et 58 min
- Date de publication: 2022-08-30
- Langue: Anglais
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.
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Prix courant: 29,13$ ou 1 crédit
Prix réduit: 29,13$ ou 1 crédit
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