Business Management Classes

Many executives focus too narrowly on the financial side of their business and neglect the importance of communicating with their employees, the media, and the public. World Class Communication equips you with crisis lessons, procedures, and examples that could help your company save millions of dollars through proper preparation and response. The must-have audiobook every CEO needs, World Class Communication is packed with examples of good and bad handling of countless situations and expert instruction on how to manage them without breaking into a sweat.

In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.

When was the last time you were "wowed" by the service you received? Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service.

As organizations strive to do more with less, many are turning to Lean methodology, which is based on the same techniques that propelled the legendary turnaround of Japan's industrial sector after World War II. Few leaders, however, understand that the real secret behind Lean is a comprehensive approach to management that differs significantly from what is taught in business school. The Lean CEO reveals the true power of Lean through in-depth interviews with CEOs who have gone beyond tool adoption and established Lean as a corporate-wide management system.

How did Ford Motors use Lean development to pull off one of the most impressive corporate turnarounds in history? Largely by avoiding the mistakes that so many companies make when in a death spiral. They looked beyond manufacturing efficiency to change the very fundamentals of how they developed vehicles. In Designing the Future, Lean product development expert James Morgan and world-renowned Lean guru Jeffrey K. Liker reveal why so many companies have achieved only moderate success with Lean in operations, with a limited impact on their overall business.

Le développement à l'international pour une entreprise française n'est pas une ligne droite. Il s'agit plutôt d'un slalom dans le brouillard que l'on ne peut réussir que si l'on sait où sont plantés les piquets. Dans une démarche méthodologique, Michel Montolio nous livre des repères précis, décrivant ce qu'il faut faire à chaque étape. Pour ceux qui veulent et aiment faire.

In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes - Set the Foundation, Build Connections, Move with Purpose, and Harness Change - Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic.

Sales Enablement is the essential guide to boosting revenue through smarter selling. A thorough, practical introduction to sales enablement best practices, this book provides step-by-step approaches for implementation alongside expert advice. In clarifying the sales enablement space and defining its practices, this invaluable guidance covers training, content, and coaching using a holistic approach that ensures optimal implementation with measureable results.

With over $500 million a year in sales, the Bassett Furniture Company was once the world's biggest wood furniture manufacturer. But beginning in the 1980s, the Bassett company suffered from an influx of cheap Chinese furniture as the first waves of Asian competition hit, and ultimately was forced to send its production offshore to Asia. Only one man fought back. That man is John Bassett III, a descendant of the Bassetts who is now chairman of Vaughan-Bassett Furniture Co, which employs more than 700 Virginians and has sales of over $90 million.

Le 13 octobre 1960, Nikita Khrouchtchev lance à l'assemblée générale de l'ONU cette phrase d’un humanisme éprouvé : "Ce qui est à nous est à nous, ce qui est à vous est négociable." C'est montrer qu'en négociation on peut tomber sur des coriaces avec lesquels l'improvisation talentueuse ne suffira pas. Il faut toujours être prêt à négocier mais jamais négocier sans être prêt. Comme M. Jourdain faisait de la prose, chacun négocie chaque, parfois sans même y prêter attention.

What does it mean in practice to be a values-based leader? When faced with real situations, how can you be your best self and create best teams - while also being a best partner with customers and vendors, a best investment for your stakeholders, and a best citizen making a difference in the world? It's a tall order, but these are the expectations for world-class organizations today.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

This publication features a compendium of best practices tailored to the needs of the private security services entrepreneur. Listeners are treated to a host of innovative concepts for managing and growing a private security business. Strategies include the science of post assignments, security officer archetypes, private security key performance indicators, client retention strategies, patrol route design, and more.

Ce cours, inspiré par l'étude des capacités de leadership extraordinaires de Steve Jobs, s'appuie sur vingt-cinq ans de collaboration au sein et avec Apple. Il repose aussi sur l'approche intégrale, peu connue en France, mais qui inspire très largement les dirigeants de la Silicon Valley. Cette approche utilise des perspectives multiples, potentiellement contradictoires pour rendre compte de la réalité. Elle fournit un cadre très efficace pour penser le leadership individuel et collectif au sein d'une entreprise en définissant les cinq niveaux de leadership.

In Project Management QuickStart Guide, author, speaker, trainer, and project management expert Chris Croft draws on his 30+ years of experience to deliver a comprehensive guide for would-be project managers, experienced project planners, and everyone in between.

Do you want to become a better manager? Do you want to improve your leadership skills? This audiobook will help you master core management skills, it is designed for complete beginners, it will help you overcome challenges that hold you back, and it will help you climb the ladder of success.

Le leadership d'une personne engage son être. Y compris son être profond et ce que l'inconscient trame dans un silence relatif. Or chaque être s'identifie comme homme ou femme. Partant de l'idée que le leadership engage le masculin et le féminin, Dominique Baumgartner nous engage à développer la part manquante à notre identité pour retrouver la voie d'un leadership efficace et équilibré. Pour un exercice du pouvoir quillé dans les profondeurs de l’être.

Change for Good is a new system for making social change through business that reflects Paul’s experience over the last 35 years. One of the core principles of Change for Good is including people with lived experience of social problems in identifying promising solutions and collaborating to bring these solutions to life. This methodology can create impactful and sustainable social change in society in ways that aren’t possible when executives make decisions in their boardrooms that are intended to impact the lives of vulnerable people.

Let me share a short story with you. When I was in high school, I had a new Spanish teacher who had never taught before. He came in and did not provide the class with any ground rules. He didn't explain his expectations for the class. He didn't explain his rules. He didn't explain to us what he wanted us to get out of the class. The students had no idea. It's almost like you were to go on a date and you didn’t know where you were going to take your date to eat, or if you wanted to go to see a movie or a play.

Teaching is a passion before being a job. It’s chaotic, sometimes stressful, but when you have that fire inside of you, you know how incredibly rewarding having an impact on thousands of young lives can be. And how big of a responsibility that is. One you don’t want to fail. However, no matter how passionate or dedicated you are, if your classroom gets out of control, learning will be negatively impacted. 

The extraordinary breakthrough management program - heralded by GE, Motorola, and AlliedSignal - that is sweeping corporate America with its unprecedented ability to achieve superior financial results. Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works.