Business Performance

Perfunctory efforts to show investment in a business relationship don't cut it anymore. Business professionals working across national and cultural boundaries need to form authentic relationships that drive rapport, camaraderie, and optimal team performance—and Forging Bonds in a Global Workforce provides the most thorough and practical approach to date on this issue. Renowned academics in the field of intercultural relationship-building Andy Molinsky and Melissa Hahn deliver an easy-to-understand approach to help you supercharge your global relationship-building skills.

Prêt à embarquer dans la tribu des Happy Télétravailleurs ? Savoir bien travailler à distance n'est plus optionnel. Pour s'y épanouir, il est essentiel d'acquérir de bons réflexes, de bien se connaître et de cultiver des relations fondées sur la confiance.

In The Ask Framework, executive coach Carole Stizza walks listeners through how to gain positive, productive feedback from their supervisors, coworkers, and team members. With the right kind of responses, you can understand your strengths and discover your talents, leading to better job performance, more focused leadership, and greater career success.

If you are a talented and ethically grounded sales professional, the most effective way for your customers to get what they want is to do what you tell them to do. Stop “asking for the sale,” and start recommending it. The Sales Upgrade will immerse you in an experiential sales methodology which will allow you to connect on a human level, create value outside of your products and services, and master the many facets of consultative selling.

The financial health of your organization depends on it! Bernie Haffey’s Cutting Through is a comprehensive exploration into the nuances of the key high-performance management systems that turn good companies into great ones!

In Beyond the Game, Komori provides a toolbox for those who aspire to lead successful teams. Coaches, he says, strive to improve themselves first, to provide a foundation for instilling greatness in others. Smart coaches pay attention to what Komori calls the Three Cs of Leadership: Choices, Communication, and Culture. Komori also teaches the Six Keys for Peak Performance and how to focus on and apply these areas to achieve the most and excel in life. He offers advice in direct, straightforward terms and draws examples from his decades as a championship-winning tennis coach.

We live in a world where respect, gratitude, and appreciation have been replaced by efficiency, dismissiveness, and even fear of genuine connection. Sometimes, we don't stare up from our screens and devices long enough to realize there is even another person on the other side of the tweet or email. "Is anybody out there?" One thing is for sure: This speed of life has taken a toll on our basic use of good manners and etiquette. Nowhere is this more apparent than in the decline of professional business communications.

What if you could guarantee your customers an amazing experience, and then deliver on that promise every time? The Guaranteed Customer Experience is a step-by-step guide to earning customer-driven growth. Discover how experience guarantees can help you win more customers, improve retention, and restore trust after service failures.

Managing a sales team is one of the most important and challenging positions in a company, and it requires a unique set of skills. Unfortunately, many sales managers spend much of their day putting out fires, and moving from problem to problem. Their days consist of an overwhelming number of activities, including responding to urgent requests from their bosses, resolving customer issues and complaints, and dealing with disgruntled employees.

When Susan Ershler and John Waechter each made the grueling journey to the top of Mount Everest, they were motivated by the desire to join the elite group of climbers that had conquered the Seven Summits, the highest peaks on each of the seven continents. It was this same determination that made them star performers in corporate sales, one of the toughest jobs in global business.

Many of us are striving to reach our full potential at work and beyond—to achieve our goals, rise to challenges, and connect well with others. But how can we develop our performance while also taking care of our well-being? The Performance Curve is a bold new holistic guide that effectively tackles this challenge, providing practical insights into how you can develop and sustain a productive and fulfilling life. This book explores not only how you can improve individual performance, but also how to build relationships and environments that bring out the best in others.

Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. In this book, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the Balanced Scorecard into an organization. This book will provide senior and operational managers, consultants, and business academics with a comprehensive view of emerging Balanced Scorecard practice supported by both business advice and a theoretical foundation.

The Stretch Zone is about being confident when and where it really matters. Anyone can be confident in their comfort zone, but it seldom matters. Confidence is an issue for everyone who has the courage to step outside their comfort zone and face difficult situations in the stretch zone. This inspirational guide will introduce you to a whole new way of thinking, turning outdated misconceptions about self-confidence completely on their head.

Bill Lucia and Deb Kelly embarked on a journey to transform their company. Together with the best executive team in the business, a workforce with unparalleled passion and commitment to serve, and a handful of really smart partners, they have proven that anything is possible when you truly unleash the power of your people. This book tells you how they did that and how you can too.

This isn’t just another career book. Elite Performance for Managers is a guide that delivers on its promise to revolutionize your professional journey. Talbot A. Stark uses his unique triad of experience in international finance, the US military, and Silicon Valley to share life-changing knowledge that challenges you to be accountable for your career and take control of your destiny.

Driven by a fascination with human behavior, psychology, sales, and a desire to enhance workplace dynamics, Steve Peters explored the intricate relationship between emotional intelligence and sales performance. Through this exploration, Steve aims to provide listeners with a nuanced understanding of how emotional intelligence can catalyze enhanced performance and interpersonal effectiveness in the modern work environment.

Better executive health drives business performance and a stronger society. For the experienced manager as well as manager in training, business school professor, and executive coach; Steven P. MacGregor helps you leverage this truth in your life and your business. MacGregor shares breakthrough insights and techniques he's honed through seven years of pioneering the world-renowned Sustaining Executive Performance (SEP) program and working with thousands of top executives worldwide.

Accelerating Performance is not just another "warm and fuzzy" change management book - it's a practical, comprehensive, data-driven action plan for picking up the pace and achieving more. Cowritten by one of the authors of Beyond Performance, this audiobook draws on a combination of empirical research and decades of experience advising global companies to show you how to reduce time to value by building and changing momentum more quickly than your competitors.

Many organizations approach the issue of employee engagement and motivation by tapping into age, gender and other stereotypes. Motivation and Performance challenges these notions, bringing together evidence that group differences are often exaggerated and that getting to the heart of what really motivates individuals is what's most important. This book is a practical guide to ensuring that organizations consider all motivators - job security as well as the need for personal growth - to improve employee satisfaction, boost organizational productivity and reduce staff turnover.

Traditional performance management processes are often ineffective in increasing workforce engagement and fostering a positive employer-employee relationship. Unlocking High Performance shows you how to transform this process to get the best out of your workforce. It presents a new model for performance management based on the three components of planning, cultivation and accountability, and situates this process within the wider aims of promoting work as a healthy relationship between employer and employee rather than a restrictive contract to be complied with.