Care Management Business

This audiobook will discuss in-depth how you can get and keep loyal customers. It will show you what your potential customers expect to see at a high-quality business. It will guide you on how to train your employees and be able to emphasize how important their actions speak louder than words. Invest in a program that's geared towards strategic customer support. One which will allow your business to outshine the competition.

This is a “how to” book for leaders in healthcare. Lessons learned from 30+ years as a nursing executive, an executive coach, and as an equestrian have been interwoven to describe what it takes for success as a leader for teams in healthcare and in horsemanship. The author sees similarities in both arenas.

Leading teams in modern times is easier said than done. But with The Modern Manager Crash Course on your side, you can make your next best steps in less time and less mistakes! Remember, high-impact leadership must start within. In this guide, you are provided a holistic approach to becoming the best modern-day leader that you can be.

Atif Zafar is a neurologist, researcher, entrepreneur, advocate, mentor, coach, and a life-long student of science and leadership. In Why Doctors Need to Be Leaders, he shares his insights and perspective on physician leadership and why the evolution of physician mind-set in the current healthcare system is crucial. In this book, he wishes to converse with medical students, trainees, early career physicians, and other stakeholders to stimulate a transformative discussion and to instigate leadership.

Some knowledge and wisdom can only truly be accessed from experience: your own experience or that of others. In this book, Aka has encapsulated two decades of mindful experience on the importance of care as we lead and serve our employees and teams. This book contains rich, deep lessons for the novice and the seasoned leader that put the spotlight on the importance of basic human emotions in how we respond to others. At the core, therefore, this book takes a pragmatic approach to emotional intelligence. This book allows you to start or restart right!

For generations, the hierarchical model of leadership has been the bedrock of organizational structure, not least in healthcare settings. Rooted in military traditions and molded by industrial practices, this model places authority at the top and trickles responsibilities down in layers.

While there are a growing number of books based on the Toyota Production System, or lean, focused on healthcare, there are very few that detail the tools that make lean more than just a way of thinking and put the methodology into practice.

Health-care organizations cry out for a tool to decrease untoward events and bridge the communication gap between professional clinician teams and clients. Discover how to guide your team to creatively problem-solve, build emotional and social intelligence, increase workplace safety and employee retention, and guarantee client satisfaction with the results-don’t-lie Improv to Improve Healthcare system.

Successful professionals have learned that investing in themselves is the most effective way to enable the extraordinary. Whether managing a team, mentoring others, or running businesses, they know that leadership is a key investment. But what is leadership? How does it help? Through narratives about his corporate experiences, Gary DePaul guides you to discover what leadership is and why it's important.

There is a hidden game being played in your business. It is made up of the unspoken rules, unquestioned assumptions, and the invisible agreements that define how your organization operates. When you don’t know the hidden game exists, it runs you and your business. You aren’t playing the game; the game is playing you! In Your Hidden Game, Sharon Rich, business consultant and CEO of Think Business Growth, shows you how to bring these invisible agreements out on the table, shine a light on them, and work out new agreements together.

The practical, commonsense leadership tools you’ll discover within CARE to Lead prioritize continuous learning through self-reflection and a desire to improve. With them at your side, you can enhance your leadership qualities and learn to lead by example. The secret? CARE – communication, accountability, relationships, and an example of excellence. This handy-dandy formula offers accessible leadership principles for your own education, not to mention passing on to others to cultivate the next generation of leaders.

Ultimately, effective leadership is based on four traits - Confidence, Authenticity, Responsibility, and Empathy. These traits, along with the understanding of the emotions that drive us all, can be used to navigate through communications and relationships, both professionally and personally. This book serves as a tool to connect with others and learn to lead with Confidence, Authenticity, Responsibility, and Empathy. It also serves as a reminder to C.A.R.E.

Imagine leading your high functioning team to meet the organization's goals as an industry leader. You are followed for who you are and what you represent. Your team members willingly share adversity and pending threats. Make this a reality through understanding leadership techniques through our clinical mindset. Learn how to relate to each member of your team and know how to maximize each one's unique skills. Learn how to leverage skills of communication, coaching, conflict resolution, and much more!

The only way for organizations to successfully and sustainably face the new realities of today’s workforce and the evolution of employee expectations is through a deep understanding of how to effectively hire and manage shorter-term workers who have a different view of the workplace. This insightful, breakthrough audiobook by Cara Silletto and contributing author Leah Brown is designed to help leaders at all levels discover exactly how our workforce has changed over time, why employers are struggling to keep talent and how to gain better staffing stability.

Working from home has become working from anywhere. Companies need to move forward and transition into this new era of remote work to grow and retain top talent. Is your company poised to falter or thrive in the hybrid environment? In this book, Kathleen Quinn Votaw shares her signature plan for creating people-centric, relationship-based workplaces where employees replace the nine-to-five work mentality with purpose and personal fulfillment. It takes everyone at a company working together to create a supportive employee experience. Put people first, and all else follows.

Great medical practices create an experience so positive that patients can't stop talking about it. Patients talk to friends, relatives, and acquaintances about the care they received. They can't help posting nice things about this great practice on social media. And they can't imagine recommending anyone else. Patient Care The Sandler Way shows how to create this experience. It offers timeless, proven principles for effective patient care, based on the communication skills and success principles of the Sandler Selling System.

Gain the tools you need to provide excellent customer service. You will find within easy-to-understand and simple-to-apply techniques for improving your customer's experience.

Author Lyn Kelley, Ph.D., LMFT, Certified Professional Coach has consulted healthcare providers who deal with managed care for the past 30 years. She has been a provider for over 30 managed care plans, and has worked on the "inside."

People and organisations can either fail well or fail badly. If an incident is managed well, people and the organisation they are in will fail well. They will learn and adapt as a result of the failure, understand the fault lines in their processes and increase their resilience. Ultimately, they will grow more successful. However, people and organisations too often fail badly.