Care Management Business

Executive and talent coach Robb Hiller wants to lift your spirits, help you find your passion, and come alongside you as you discover your natural, God-given talents. In his newest book, Running with Joy, Robb shares the inspiration he’s found in his dog, Bentley, and how his lovable Labrador naturally runs on joy. Through heartwarming stories about Bentley, Robb Hiller will help you learn how to run on instinct, use your natural talents, and lean into the happiness that has been yours all along.

The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization.

If you have ever worked in a leadership position in healthcare and have found yourself frustrated by the 'difficult behaviour' of a member of your team, then this book is for you. Whether you are a nurse, a doctor, an AHP or a non-clinical manager, leading in healthcare presents unique challenges that are not found anywhere else. From seemingly bizarre HR policies to Trade Union disputes, managers can feel that they have their hands tied behind their backs when trying to deal with under-performance.

This book is dedicated to the legacy of those men and women who strive to create a better world with their expertise and commitment to providing healthcare services. Physicians Cookbook includes hundreds of proven relationship marketing recipes for success, including the success ingredients of lectures, in-house promotions, event management, health fairs, and much more in order to deliver your valuable services to more patients! My book will walk you down the road to success and assist you to lead your team.

Some knowledge and wisdom can only truly be accessed from experience: your own experience or that of others. In this book, Aka has encapsulated two decades of mindful experience on the importance of care as we lead and serve our employees and teams. This book contains rich, deep lessons for the novice and the seasoned leader that put the spotlight on the importance of basic human emotions in how we respond to others. At the core, therefore, this book takes a pragmatic approach to emotional intelligence. This book allows you to start or restart right!

The new reality in the new culture-driven environment we're living in today? We all need to be leaders. Rock then Roll: The Secrets of Culture-Driven Leadership is a roadmap to this new culture-driven world from one of North America's most respected CEOs. Culture-based leadership is essential to adopt innovative business strategies and exploit the creative power of disruptive ideas. Rock then roll! So in the new jungle, will you be Tarzan? Or will you get out of his way?

Create loyal, engaged, and results-focused teams and organizations using a practical five-part servant leadership formula. Think of a world where people go to work completely engaged, are inspired to do more than they ever thought possible, remain 100% loyal to the teams and organizations they belong to, are achieving mind-blowing results, and gladly and even passionately follow their leader's direction. Is that a world you want to be a part of? The reality is, you really can!

There is a hidden game being played in your business. It is made up of the unspoken rules, unquestioned assumptions, and the invisible agreements that define how your organization operates. When you don’t know the hidden game exists, it runs you and your business. You aren’t playing the game; the game is playing you! In Your Hidden Game, Sharon Rich, business consultant and CEO of Think Business Growth, shows you how to bring these invisible agreements out on the table, shine a light on them, and work out new agreements together.

How to lead with heart and run an effective healthcare organization! Sarah McVanel empowers you with the ROCK leadership behaviours that will produce STAR results both right now and post-change. Written in a practical, non-nonsense style, Rock Star provides advice and guidelines to help you focus on what matters most - your people.

Atif Zafar is a neurologist, researcher, entrepreneur, advocate, mentor, coach, and a life-long student of science and leadership. In Why Doctors Need to Be Leaders, he shares his insights and perspective on physician leadership and why the evolution of physician mind-set in the current healthcare system is crucial. In this book, he wishes to converse with medical students, trainees, early career physicians, and other stakeholders to stimulate a transformative discussion and to instigate leadership.

Ultimately, effective leadership is based on four traits - Confidence, Authenticity, Responsibility, and Empathy. These traits, along with the understanding of the emotions that drive us all, can be used to navigate through communications and relationships, both professionally and personally. This book serves as a tool to connect with others and learn to lead with Confidence, Authenticity, Responsibility, and Empathy. It also serves as a reminder to C.A.R.E.

Great medical practices create an experience so positive that patients can't stop talking about it. Patients talk to friends, relatives, and acquaintances about the care they received. They can't help posting nice things about this great practice on social media. And they can't imagine recommending anyone else. Patient Care The Sandler Way shows how to create this experience. It offers timeless, proven principles for effective patient care, based on the communication skills and success principles of the Sandler Selling System.

Successful professionals have learned that investing in themselves is the most effective way to enable the extraordinary. Whether managing a team, mentoring others, or running businesses, they know that leadership is a key investment. But what is leadership? How does it help? Through narratives about his corporate experiences, Gary DePaul guides you to discover what leadership is and why it's important.

Working from home has become working from anywhere. Companies need to move forward and transition into this new era of remote work to grow and retain top talent. Is your company poised to falter or thrive in the hybrid environment? In this book, Kathleen Quinn Votaw shares her signature plan for creating people-centric, relationship-based workplaces where employees replace the nine-to-five work mentality with purpose and personal fulfillment. It takes everyone at a company working together to create a supportive employee experience. Put people first, and all else follows.

Health-care organizations cry out for a tool to decrease untoward events and bridge the communication gap between professional clinician teams and clients. Discover how to guide your team to creatively problem-solve, build emotional and social intelligence, increase workplace safety and employee retention, and guarantee client satisfaction with the results-don’t-lie Improv to Improve Healthcare system.

While there are a growing number of books based on the Toyota Production System, or lean, focused on healthcare, there are very few that detail the tools that make lean more than just a way of thinking and put the methodology into practice.

This audiobook will discuss in-depth how you can get and keep loyal customers. It will show you what your potential customers expect to see at a high-quality business. It will guide you on how to train your employees and be able to emphasize how important their actions speak louder than words. Invest in a program that's geared towards strategic customer support. One which will allow your business to outshine the competition.

People and organisations can either fail well or fail badly. If an incident is managed well, people and the organisation they are in will fail well. They will learn and adapt as a result of the failure, understand the fault lines in their processes and increase their resilience. Ultimately, they will grow more successful. However, people and organisations too often fail badly.

Author Lyn Kelley, Ph.D., LMFT, Certified Professional Coach has consulted healthcare providers who deal with managed care for the past 30 years. She has been a provider for over 30 managed care plans, and has worked on the "inside."

The only way for organizations to successfully and sustainably face the new realities of today’s workforce and the evolution of employee expectations is through a deep understanding of how to effectively hire and manage shorter-term workers who have a different view of the workplace. This insightful, breakthrough audiobook by Cara Silletto and contributing author Leah Brown is designed to help leaders at all levels discover exactly how our workforce has changed over time, why employers are struggling to keep talent and how to gain better staffing stability.