Care Management Business

In Mission-Driven Leadership, Mark Bertolini, the long-time chairman and CEO of Aetna, the Fortune 500 health insurance company, reveals that genuine leadership is not about dollars and market share, but about improving lives and communities.

As residents, we understand the burnout epidemic is driven by the system - but the system won't change overnight. This book can help you reduce stress and improve your performance with practical solutions that won't take years to implement or permission to start. Using best practices and evidence-based research, this step-by-step guide outlines a series of practical solutions proven to decrease burnout for those with no time, no money, and no power.

Bob DeKoch and Phil Clampitt draw on their years of innovative practice and research to describe how leading with care enriches people and transforms organizations in our challenging times.

Healthcare organizations continue to see escalating numbers of cyberattacks. It is no longer a matter of if your organization will be targeted, but when. What is at stake? Everything. Patient lives are at risk when their medical record data is compromised or encrypted by a ransomware attack. The privacy and security of patient information is at risk, as is evident from the hundreds of data breaches that make headlines each year.

Burnout is among the most critical topics in healthcare as it deprives us of our most important resource - the talents and passion of those who perform the difficult work of caring for patients and their families. The purpose of this work is to provide not only a taxonomy of burnout within the landscape of healthcare, but also to provide pathways for healthcare professionals to guide themselves and their organizations toward changing the culture and systems of their organization.

Terry Cook, an experienced leader, teacher, and life coach, shares a practical leadership game plan for anyone who leads a company, home, team, service organization, or some other type of group. Proven effective in a vast array of leadership contexts around the world, Lead, Develop, Care is the go-to framework every leader needs and can put to use right away. It's straightforward and simple, but powerful in its impact.

Healthcare is a big business and is only continuing to grow. Because of this, technology must adapt and transform to meet the needs of the public. Failed healthcare IT projects are nothing new. However, they surely are something that can be learned from. In every failure is a lesson that can be used for a future project - a lesson that can help to save, or better, someone else's life.

The United States has the most expensive healthcare system in the world. While policy makers have argued over who is at fault for this, the system has been quietly moving toward high-deductible insurance plans that require patients to pay large amounts out of pocket before insurance kicks in. The idea behind this shift is that patients will become better consumers of healthcare when forced to pay for their medical expenses.

“Leading Healthcare Transformation: Doctors, Nurses, and Managers at the Helm” is an exhaustive analysis of the modern dynamics in the healthcare sector, with a particular emphasis on middle management leadership. It provides a deep dive into the roles, responsibilities, and leadership abilities required by different professionals, including doctors, nurses, and managers.

Introducing Setting Healthy Boundaries, a thought-provoking guide designed to help you reclaim your sense of self-worth. With practical guides, you’ll be guided through the process of establishing and maintaining boundaries with grace and confidence while also fostering self-respect and healthy relationships.

Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key. If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.

Leading teams in modern times is easier said than done. But with The Modern Manager Crash Course on your side, you can make your next best steps in less time and less mistakes! Remember, high-impact leadership must start within. In this guide, you are provided a holistic approach to becoming the best modern-day leader that you can be.

Andy Lazris, MD, is a practicing primary care physician who experiences the effects of Medicare policy on a daily basis. As a result, he believes that the way we care for our elderly has taken a wrong turn and that Medicare is complicit in creating the very problems it seeks to solve. Aging is not a disease to be cured; it is a life stage to be lived. Lazris argues that aggressive treatments cannot change that fact but only get in the way and decrease quality of life.

Finding Your Leadership Soul is a series of reflections, framed around letters Carlos writes to three young men whom he had the opportunity to teach and mentor. All three of these young men - Josue, Angel and Shawn - have passed; too young and too common for young men of color these days. Thus, Carlos' letters take the form of lessons he wishes he could have shared, impacts he wishes he could have made.

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.

Here's an insider's guide to getting bigger promotions, better clients, and a richer career life. Whether you're transitioning into a new role, expanding your company, or advancing up the corporate ladder, this book will take your career from ordinary to extraordinary. This book provides advanced strategies, best practices, and lessons learned that will help you build a powerful personal brand.

This is a “how to” book for leaders in healthcare. Lessons learned from 30+ years as a nursing executive, an executive coach, and as an equestrian have been interwoven to describe what it takes for success as a leader for teams in healthcare and in horsemanship. The author sees similarities in both arenas.

Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM.

When it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the industry. Developed at Geisinger Health System and praised by healthcare leaders worldwide, this pioneering approach provides an essential blueprint for healthcare executives who want to provide higher levels of care for their patients, greater incentives for practitioners, and smarter solutions at lower costs.

The Healthcare Heretic is both a call for disruptive change to a system that is clearly broken and a rallying cry to potential leaders of the economy of the future. It challenges the obsolete mind-set of the Industrial Age - decayed notions that have lulled corporations and the people who work for them into the illusion that doing things the “old way” is safe and that change is a danger to all.