Care Management Business

This book is dedicated to the legacy of those men and women who strive to create a better world with their expertise and commitment to providing healthcare services. Physicians Cookbook includes hundreds of proven relationship marketing recipes for success, including the success ingredients of lectures, in-house promotions, event management, health fairs, and much more in order to deliver your valuable services to more patients! My book will walk you down the road to success and assist you to lead your team.

Andy Lazris, MD, is a practicing primary care physician who experiences the effects of Medicare policy on a daily basis. As a result, he believes that the way we care for our elderly has taken a wrong turn and that Medicare is complicit in creating the very problems it seeks to solve. Aging is not a disease to be cured; it is a life stage to be lived. Lazris argues that aggressive treatments cannot change that fact but only get in the way and decrease quality of life.

Gain the tools you need to provide excellent customer service. You will find within easy-to-understand and simple-to-apply techniques for improving your customer's experience. 

Author Lyn Kelley, Ph.D., LMFT, Certified Professional Coach has consulted healthcare providers who deal with managed care for the past 30 years. She has been a provider for over 30 managed care plans, and has worked on the "inside."

Listen to the story of what a 91-year-old management guru learned about management from an unlikely source: his dog. When 91-year-old legendary management guru Martin Levin decided to adopt a dog by the name of Angel, he thought he was in for an interesting experience, yet not a challenging one. It didn't take long for him to learn that he was wrong. Very wrong. Following one of the guiding mantras of his life to never stop learning, Levin found that each day with his dog brought new insights.

Executive and talent coach Robb Hiller wants to lift your spirits, help you find your passion, and come alongside you as you discover your natural, God-given talents. In his newest book, Running with Joy, Robb shares the inspiration he’s found in his dog, Bentley, and how his lovable Labrador naturally runs on joy. Through heartwarming stories about Bentley, Robb Hiller will help you learn how to run on instinct, use your natural talents, and lean into the happiness that has been yours all along.

While there are a growing number of books based on the Toyota Production System, or lean, focused on healthcare, there are very few that detail the tools that make lean more than just a way of thinking and put the methodology into practice.

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that.

Health-care organizations cry out for a tool to decrease untoward events and bridge the communication gap between professional clinician teams and clients. Discover how to guide your team to creatively problem-solve, build emotional and social intelligence, increase workplace safety and employee retention, and guarantee client satisfaction with the results-don’t-lie Improv to Improve Healthcare system.

Healthcare must provide higher quality care at a lower cost. Studer Group's Engagement Model is the key. If you're seeking to create a culture of high engagement, you're not alone. Great clinical quality depends on it. Price pressures demand it. Where engagement doesn't exist, all stakeholders suffer. By making engagement a core competency, you can reduce turnover, prevent physician burnout, improve clinical outcomes, and solidify trust in caregivers.

The only way for organizations to successfully and sustainably face the new realities of today’s workforce and the evolution of employee expectations is through a deep understanding of how to effectively hire and manage shorter-term workers who have a different view of the workplace. This insightful, breakthrough audiobook by Cara Silletto and contributing author Leah Brown is designed to help leaders at all levels discover exactly how our workforce has changed over time, why employers are struggling to keep talent and how to gain better staffing stability.

The new reality in the new culture-driven environment we're living in today? We all need to be leaders. Rock then Roll: The Secrets of Culture-Driven Leadership is a roadmap to this new culture-driven world from one of North America's most respected CEOs. Culture-based leadership is essential to adopt innovative business strategies and exploit the creative power of disruptive ideas. Rock then roll! So in the new jungle, will you be Tarzan? Or will you get out of his way?

The Healthcare Heretic is both a call for disruptive change to a system that is clearly broken and a rallying cry to potential leaders of the economy of the future. It challenges the obsolete mind-set of the Industrial Age - decayed notions that have lulled corporations and the people who work for them into the illusion that doing things the “old way” is safe and that change is a danger to all.

There are plenty of people who have the same type of financial goals in life. Unfortunately there are not too many who are listening to audiobooks to help with these goals along the way. There is plenty of good information in the books that are available. These books can help people learn more about what they need to know in order to start reaching for their goals. It is important to learn more about how to get to those goals.

Some knowledge and wisdom can only truly be accessed from experience: your own experience or that of others. In this book, Aka has encapsulated two decades of mindful experience on the importance of care as we lead and serve our employees and teams. This book contains rich, deep lessons for the novice and the seasoned leader that put the spotlight on the importance of basic human emotions in how we respond to others. At the core, therefore, this book takes a pragmatic approach to emotional intelligence. This book allows you to start or restart right!

The US healthcare system excels in research, innovation, and clinical care, but is failing to keep up with the operational challenges of the digital age. Today’s healthcare organizations face immense financial challenges, and their most valuable resources - people, rooms, and equipment - are being used inefficiently. The result? Long wait times for patients, overstressed staff, underused assets, and poor ROI for organizations. 

Imagine leading your high functioning team to meet the organization's goals as an industry leader. You are followed for who you are and what you represent. Your team members willingly share adversity and pending threats. Make this a reality through understanding leadership techniques through our clinical mindset. Learn how to relate to each member of your team and know how to maximize each one's unique skills. Learn how to leverage skills of communication, coaching, conflict resolution, and much more!

When it comes to providing high-quality care in the most efficient, cost-effective way possible, ProvenCare has proven to be the gold standard in the industry. Developed at Geisinger Health System and praised by healthcare leaders worldwide, this pioneering approach provides an essential blueprint for healthcare executives who want to provide higher levels of care for their patients, greater incentives for practitioners, and smarter solutions at lower costs.

Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM.

Ultimately, effective leadership is based on four traits - Confidence, Authenticity, Responsibility, and Empathy. These traits, along with the understanding of the emotions that drive us all, can be used to navigate through communications and relationships, both professionally and personally. This book serves as a tool to connect with others and learn to lead with Confidence, Authenticity, Responsibility, and Empathy. It also serves as a reminder to C.A.R.E.