Career Change

Change Questions unlocks the secrets of sustainable organizational change by showing you how to ask and implement a set of vital business questions in five critical areas. It is a practical method that produces a customized approach for change that lasts.

In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.

Lifestyle changes can be overwhelming: It’s hard to take on major goals without falling prey to self-doubt. But with kaizen, big goals become small, approachable steps. This Japanese method first made waves in the business world by launching Toyota to success; it also adds magic to Marie Kondo’s life-changing method of tidying up. As Kondo puts it: “You can take the first small step toward your dream today, and keep taking small steps to grow your passions.” Now, Sarah Harvey unlocks kaizen’s amazing potential to enhance our everyday lives.

As the natural successor to Fons Trompenaars and Charles Hampden-Turner's landmark best seller, Riding the Waves of Culture, Managing Change Across Corporate Cultures reveals exactly how to create an environment where astonishing business breakthroughs are possible. You will also learn how to renew cultures as part of change and how to integrate cultures successfully following mergers, acquisitions, and joint ventures.

Michael J. Gelb is the world's leading authority on the application of genius thinking to personal and organizational development. He shows you how to rethink the way you think by helping you discover your natural ability to create, communicate, and lead in every area of your life - from designing a dinner party to mapping out your life goals, from running a more effective business meeting to improving memory and increasing your creative power.

We live in a world of stuff. We dispose of most of it in as little as six months after we receive it. The byproducts of our quest to consume are creating an environmental crisis. Aja Barber wants to change this - and you can, too. In Consumed, Barber calls for change within an industry that regularly overreaches with abandon, creating real imbalances in the environment and the lives of those who do the work - often in unsafe conditions for very low pay - and the billionaires who receive the most profit.

When Nellie Borrero joined Accenture, bigotry and bias went unnoticed and unchecked; it was simply the workplace norm. Now, thirty-five-plus years later, this first-generation Latina shares how she led diversity strategy and developed award-winning inclusion and diversity programs that transformed Accenture into the #1 ranked employer for inclusion, diversity, and equity. In Unwavering, Borrero draws on her experiences with remarkable candor and courage to inspire you to think bigger, know your value, and show up with it everywhere, every day.

The Shibumi Strategy is a little book about a big breakthrough. It tells the story of a hardworking family man who finds himself in crisis when his company closes. Through his struggle, and guidance from unlikely sources, he learns subtle lessons in the form of "personal zen" principles, coming to understand that it is often the involuntary challenge, the setbacks, that harbor the power to transform. When approached as an opportunity - no easy task when simple survival is the first order of business - unforeseen trials can sometimes result in an altogether new lease on life.

Is your company prepared for the Gen D future, or is it heading toward life support? A lot of companies across the globe are going to die over the next few years not because of macroeconomic stress but because there is an emerging generation that is radically changing the rules of customer engagement.

Imagine that you live your entire life in one room. Inside are all the people with whom you have ever had a relationship. The room is infinitely large, and anyone you let in will be in your room for the rest of your life. Neurologists report that as far as your brain is concerned, the metaphor is real—memories and emotions continue to influence you, for better or worse, long after their external cause has disappeared. So who do you want in your room?

Less than 10 percent of Fortune 500 CEOs are women, and the pace of growth is shockingly slow, made worse by COVID-19 and its aftermath. What does it take for women to ascend permanently into leadership roles? In Her Own Voice sheds some light on this timely topic. Based on twenty-five years of research, Jennifer McCollum offers sage advice for the unique hurdles facing women in business, from contending with our own inner critic to having to navigate the often-intimidating world of negotiating for ourselves.

New York Times bestselling authors Katty Kay and Claire Shipman are on a mission to reclaim power for women. In the wake of sweeping changes in the way we work, the veteran journalists challenge pre­conceived notions of what power is and what it’s good for, along with the insidious, mostly hidden structures of the status quo that hold women back.

Fifty-two inspiring stories from the best-selling author of the international phenomenon, The Top Five Regrets of the Dying. Bronnie Ware's The Top Five Regrets of the Dying became an international sensation, giving people the licence to focus on the most important aspects of life in this realm. Having spent several years listening to, and then writing about, the regrets of dying people, Bronnie Ware understands the importance of acknowledging death and finding the courage to live a happy and authentic life in the meantime.

Thoroughly revised and updated new edition of the best-selling guide to implementing the popular change methodology, Appreciative Inquiry, in organizations of all sizes and sectors. 20,000 of the 1st edition sold.

Sometimes we need something to uplift the spirits, remind ourselves of our infinite value, insane levels of potential, and inspire us to take action! Quotes have been something that I have used for many years to help pick myself up - at any time - and start over. The quotes that I have compiled in this book are my own personal collection of sayings, phrases, and sentences that help give me fuel to conquer the world. My collection is now your collection.

The Fourth Industrial Revolution is driving change at an unprecedented pace, level, and intensity that is impacting businesses across industries, not to mention our everyday lives. We are rapidly blurring the physical and the digital, transforming the way we live and, in some sense, what it even means to be human. Whether we run a startup or multinational, a nonprofit or academic institution, a city or a whole country, we need to embrace this change to not just survive but thrive under these new realities.

It is possible to run a successful business without sacrificing either your mental or physical health. The Emotional Overdraft will show you how to eliminate the ten behaviours that are holding you and your business back.

As the cycle of change increases its speed, leadership communication is becoming more important than ever. Since the original publication of Leading Out Loud in 1995, the development of a leader's message has become as critical to success as the delivery of that message. In this new and revised edition of his highly praised work, Terry Pearce explains how the events of recent years, including the information revolution, worldwide focus on terrorism, and the revelation of corporate scandals, have significantly increased the importance of authenticity in leadership....

Sara has invested years dutifully climbing the corporate ladder to become head of public relations at a major financial-services company, but she can’t shake the feeling that she’s not where she belongs. When her latest boss, a wine-guzzling, drama-loving diva, finally drives her to the brink, Sara seeks sanctuary in yoga-teacher training—only to encounter an entirely different assortment of craziness and calamity. Where in the OM Am I? chronicles one woman’s journey from the fast-paced, cutthroat corporate world to the slow-paced world of yoga.

In today's complex, highly competitive, global environment, those who will survive and thrive in this new world of work are individuals, teams, and organizations who can maintain high levels of accountability and remain focused on must-achieve desired results. Achieve with Accountability is your personal handbook for awakening your (or your team or organization's) inner confidence, drive, perseverance, determination, resolve, and can-do mindset.