Computer Management
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The Buzz
- 50 Little Things That Make a Big Difference to Serve Your Customers (Bookbytes Executive Summary)
- Auteur(s): David Freemantle
- Narrateur(s): Bookbytes
- Durée: 10 min
- Version abrégée
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Au global5 out of 5 stars 1
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Performance0 out of 5 stars 0
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Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.
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Prix courant: 1,43$ ou 1 crédit
Prix réduit: 1,43$ ou 1 crédit
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SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
- Auteur(s): David Clifford
- Narrateur(s): Malk Williams
- Durée: 1 h et 9 min
- Version intégrale
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Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM). This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.
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SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
- Narrateur(s): Malk Williams
- Durée: 1 h et 9 min
- Date de publication: 2018-12-06
- Langue: Anglais
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This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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