Computer Management

Discover how Artificial Intelligence can transform your life and career in ways you never thought possible. In this book, you will learn how to unlock the full potential of AI, without getting lost in technical jargon. You will gain a deep understanding of AI's history, core principles, and its impact on our world today. Plus, you'll receive 43 AI tools and resources to further your learning and exploration.

Companies that can use technology wisely and well are booming, and companies that make bad or no technology choices collapse and disappear. The cloud, smart devices, and the ability to connect almost any object to the internet are an essential landscape to use but are also fraught with new risks and dangers of a magnitude never seen before. The bad actors are in on this, too, and it creates a real problem right now for every individual and business.

Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.

Bots & Bosses: The Hilariously Chaotic Symphony of Management in the Age of AI is a comprehensive yet accessible guide that helps managers understand how AI can enhance their work rather than threaten it. This book helps to illuminate how AI can automate routine tasks, help with data-driven decision-making, and even strengthen the personalization of employee management without erasing the human touch that is so integral to effective leadership.

Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM). This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.

In today's world where an organization's prospect has access to more information about the industry, key firms within that industry, and customer testimonials of those using products and services from companies in the industry, how can any organization stand out? In some industries, buyers have conducted 75 percent of their research on the Internet prior to talking to any firms to make their purchasing decisions. How do you make sure that you are not only at the table, but have a strong seat at it?

In the future, historians may look back on human progress and draw a sharp line designating "before scrum" and "after scrum". Scrum is that groundbreaking. It already drives most of the world's top technology companies. And now it's starting to spread to every domain where people wrestle with complex projects.