Computer Services

In Empowered, Forrester’s Josh Bernoff - coauthor of the pioneering book Groundswell - and Ted Schadler explain how to transform your company by unleashing the force of HEROes: highly empowered and resourceful operatives. Your company needs them because, in the age of twitter, iPhones, Facebook, YouTube, your customers now step up to the counter armed with more data and access than ever before - often overmatching your team.

Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.

Since its debut E-commerce has been centered on the transaction, which represents less than one percent of the time we spend online. Now, we are entering the era of Pre-Commerce where customers make their own decision to buy or support a brand before the transaction. Pre-Commerce explains how the exploding use of social media channels has fundamentally changed the way customers go about making their purchasing decisions, how they educate themselves and why they choose to support certain brands above others.

Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.

Integrating and managing the services of multiple third-party IT service providers is becoming increasingly popular, but there is no formal best-practice guidance for service integration and management (SIAM). This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.

Since the public release of Open AI’s ChatGPT, Google’s Bard, and other similar systems, some Members of Congress have expressed interest in the risks associated with “generative artificial intelligence (AI).” Although exact definitions vary, generative AI is a type of AI that can generate new content—such as text, images, and videos—through learning patterns from pre-existing data.

In the modern age, branding is not such a difficult task as it used to be in the pre-social media times. Today, social media has helped us in so many different ways that could not be imagined before. Content creation is a very huge part of success that plays a vital role on social media. Without the right words targeted toward the right audience, it is completely impossible to have a successful brand.

Why GAO did this study. The internet is a global system of interconnected networks used by billions of people across the world to perform personal, educational, commercial, and governmental tasks. The US Government over time has relinquished its oversight role of the internet. A global, multistakeholder community made up of many organizations shapes internet policy, operations, and security. But the ongoing and increasing reliance on the internet underscores the need to understand the risks to its underlying architecture.

The vast US network of natural gas, crude oil, and refined product pipelines is integral to US energy supply and also has vital links to other critical infrastructure such as power plants and airports. This network is vulnerable to cyberattacks. Pipeline companies employ technologies which enable them to achieve business and operational efficiencies, but these technologies are susceptible to cybersecurity risks - and these risks have been growing. The May 2021 ransomware attack against the Colonial Pipeline, which disrupted gasoline supplies throughout the East Coast.