Conflict Communication

Dialogue provides practical guidelines for one of the essential elements of true partnership - learning how to talk together in honest and effective ways. It reveals how problems between managers and employees, and between companies or divisions within a larger corporation, stem from an inability to conduct a successful dialogue.

Today, in an instant, leaders can find themselves face-to-face with crisis. An active shooter. A media controversy. A data breach. In You're It, the faculty of the National Preparedness Leadership Initiative at Harvard University takes you to the front lines of some of the toughest decisions facing our nation's leaders - from how to mobilize during a hurricane or in the aftermath of a bombing to halting a raging pandemic. They also take listeners through the tough decision-making inside the world's largest companies, hottest startups, and leading nonprofits.

The art of effectively communicating with your partner in relationship is a simple, effective, and psychological approach to understanding why you have communication issues, and how you can use the appropriate skills and tools to mitigate conflicts and improve your communication in your relationship. Having difficulties in communication in relationships is okay, and you don’t have to feel ashamed about it, as you are by no means alone.

Do you want to improve your relationships and productivity, all by simply changing your listening habits? You already understand the importance of quality communication. But good communication is built not on speaking but on listening. In 10 easy steps, you can go from being a poor listener to an excellent one. At each step, you’ll learn how to navigate the pitfalls of strained communication, transforming your ability to exchange accurate, complete information and deepen emotional understanding and connectedness.

Arguing is probably one of the more frustrating things to do, especially if you're not arguing with someone who's equally matched. There are some tips and tricks that might help you win an argument, and it is important to remember that the best arguments are always backed up with data.

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.

Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: Satisfied customers equal success!

With the tips and techniques taught in this power-packed audiobook, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise. Even when you're put on the spot, you'll learn to use these simple scripts (and create your own!) to work through a variety of tough situations and get your point across, guilt-free. Plus, you'll learn about the importance of the inflection, tone, and timing - because how you say it is just as important as what you say.

When we disagree about fundamental issues, especially issues such as politics or religion, it can be incredibly difficult to maintain close interpersonal relationships. These differences have ended friendships and caused rifts in families. We need a tool to help us build more resilient relationships despite real and present differences. In Brave Talk, communications expert Melody Stanford Martin offers just such a tool: impasse. By learning to treat every conflict as if it's an impasse and temporarily suspend our desire to resolve differences, we make space....

We've all done something wrong or made a mistake or insulted someone - even if by accident. We've all been hurt and wanted the other person to help us heal. It may be surprising, but the breaches themselves aren't the real problem; our inability to fix them is what causes us trouble. In A Good Apology, Dr. Molly Howes uses her experiences with patients in her practice, research findings, and news stories to illustrate the power and importance of a thorough apology. She teaches how we can all learn to craft an effective apology with four straightforward steps.

This book will teach you how to build a strong, trust-based bond with your child, and how to instill responsibility and accountability by using effective communication and teaching about the consequences of your child’s actions.

Popular recovery speaker Mary Pearl T talks about relationships and relates them, often humorously, to the traditions. Lots of great stories. Great fun.

Almost everything we want in life involves other people. Whether you want a better social life, a promotion at work, or a good romantic relationship, it all depends on the way you communicate. Lack of communication skills is exactly what ruins most peoples’ lives. Luckily, "communicating" is not only simple and straightforward but also easy to master, even if you’re shy, introverted or have social anxiety. This book will guide you on how you can quickly move through conversations, and express yourself in a manner that is conducive to relationship-building and productivity.

Attitude can make or break you and the people you lead. Good attitudes on a team do not guarantee its success, but bad attitudes guarantee its ruin. So says New York Times best-selling author and leadership expert John C. Maxwell in this highly practical primer, Attitude 101.

If you’ve been dumped, signed divorce papers, and are having a hard time coping with this next phase in your life, this audiobook is for you. It’s called Marriage Communication for the sake of the series, but as you may have seen from the subtitle, it’s more so about those who have left marriage or a cohabiting situation of some sort. You’ll find comfort, empathy, affirmations, tips, coping strategies, and ways to move forward, onward, and into the future with a new purpose.

Do you want to grow closer to your partner? Do you wish that you knew your partner better? Are you wondering how to start these conversations with your partner? If you answered "yes" to any of these questions then this audio is for you. Most audiobooks on growing your relationship just give you tips on what to do and what not to do. In this audio, you'll find meaningful and fun conversations to help your relationship to grow. You’ll find more than 50 questions that will help your relationship to grow and bloom. You’ll get to know your partner in ways that you never thought possible.

Overthinking Can Wreak Havoc In Your Relationship When Left Unchecked....But, Luckily There Is A Solution You Can Use Starting TODAY! How many arguments, conflicts and avoidable fights have been caused by overthinking spirals, that while maybe based in reality, took on a whole life of their own? This overthinking likely comes from unresolved insecurities, anxieties or jealousies within your relationship.

For many women, creeps are a serious, ubiquitous, pervasive problem. They seem to be everywhere. Not only do they pester us in public, but some are capable of worming their way into our social life, poisoning our experiences. For many men, creeps are like unicorns: They hear about them a lot, but they never actually see one. Even when they do, they don’t understand what the fuss is all about. This books aims to bridge that gap by explaining the nature of creeps, how and why they manage to infiltrate our social circles, and how we can best deal with them in a safe and timely manner.

Make Peace with Anyone is the first audiobook that shows listeners how to quickly resolve any situation, no matter how long it's been going on, or how many people are involved. The techniques and psychological strategies presented here are simple, easy to understand, and work...fast. In this audiobook listeners will learn how to: end any family feud, get an apology from anyone, jumpstart any relationship or friendship, handle any passive-aggressive person, get the respect you deserve from anyone, and much more.

Of all the working relationships you have with colleagues, the one with your boss is probably the most important. How it functions can make the all difference between looking forward to going to work in the morning, or actively dreading it. Moving part of the relationship online, and having to communicate via emails or video calls, has the potential to make things even more challenging. Whether you already have a good relationship that you want to build on, or a fraught one that you feel can be improved, this audiobook can help.