Conflict Communication

Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

In a culture where constant offense and polarization dominate so many interactions, here is good news about a more productive way to disagree: God desires for us to become better at loving others . . . not better at debating. Grace in the Gray helps us see the grace and good that’s often hidden by our own limited perspectives and assumptions.

Does your child feel lost in social situations, as if everyone else knows a secret code of making friends they don't? "Social Skills for Tweens" is the bridge to a world where your child navigates social waters with ease and confidence. This isn't just a book; it's a journey to transforming your tween into the most socially savvy version of themselves. Say goodbye to social awkwardness and hello to a lifetime of meaningful connections!

Authentic Relating provides the framework to transform every aspect of relationships—starting with the one to ourselves. It is truth and compassion together in a journey to become more awake and aware in every relationship. With practice, we can learn to alchemize conflict into clarity, connection, and creativity.

Relationships are usually the most important part of a person’s life. But they’re often stressful and frustrating, or simply awkward, distant, and lonely. We feel the weight of things unsaid, needs unmet, conflicts unresolved. It’s easy to feel stuck.

4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere! is an excellent 'How-To Guide' teaching some of the key skills that will help you identify and overcome communication barriers and achieve relationship success with the important people in your life--your spouse or partner, child or children, parents, siblings, friends, co-workers, customers--everyone!

Emotional Intelligence: How to Use Nonviolent Communication to Skyrocket Your EQ is a simple and concrete guide for helping anyone understand emotions and will teach how to use empathy and self-control to improve relations with others.

Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation.

Why is it so hard to change problem behavior - in our kids, our colleagues, and even ourselves? Conventional methods often backfire, creating a downward spiral of resentment and frustration, and a missed opportunity for growth. What if the thinking behind these old methods is wrong? What if people don’t misbehave because they want to, but because they lack the skills to do better? Or as renowned psychologist J. Stuart Ablon asks, what if changing problem behavior is a matter of skill, not will?

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

In The Emotional Intelligence Skills Workbook, psychologists Matthew McKay and Stephanie Catella draw from emotion efficacy therapy (EET) and acceptance and commitment therapy (ACT) to offer a wealth of practical skills you can use to navigate difficult conversations effectively while maintaining your relationships. You'll learn what emotional intelligence (EI) is, and why strengthening it can help you overcome conflict with others.

Why do some families thrive in adversity while others fragment? How can families weather difficult transitions together? Why do our families so often exasperate us? And how can even small changes greatly improve our relationships? In Every Family Has a Story, bestselling psychotherapist Julia Samuel turns from her acclaimed work with individuals to draw on her sessions with a wide variety of families, across multiple generations. Through eight beautifully told and insightful case studies, she analyzes a range of common issues—and how much can be healed when it is faced together.

Brit Barron gets it. Those people who hurt us with their bigotry and ignorance . . . they’re often the people we love: They’re our friends, our parents, our grandparents, and even our religious leaders. And what we want is for them to grow, not to be canceled by an online mob. So what can it look like to strive for justice without causing new harm or giving up on the people we love? Barron shows that the way forward is to create a gracious and risky space for people to learn and evolve. We need to form the sorts of relationships where we can tell difficult truths, set boundaries, forgive, and share stories of our own failings.

How to Effectively Co-Parent with a Narcissist equips you with the tools and insights to navigate these challenges and create stability for your kids while supporting your mental health. This is my life. I’m living in this situation right now. I understand what you're going through because I’ve been there—and still am. This isn’t just advice from an outsider—it’s a guide from someone who truly gets it.

People often confuse communication for talking or making conversation, and this is the root cause of why many of these same people are so unsuccessful when it comes to how to communicate better. Communication in relationships, at its core, is about connecting and using your verbal, written, and physical skills to fulfill your partner’s needs.

Imagine a relationship where you and your partner thrive despite the challenges of ADHD. Imagine a life filled with empathy, effective communication, and the embrace of neurodiversity. Rest assured, "ADHD & Marriage" provides you with practical guidance and proven techniques to strengthen your relationship and beat the odds!

Popular recovery speaker Mary Pearl T talks about relationships and relates them, often humorously, to the traditions. Lots of great stories. Great fun.

In Overcoming Passive-Aggression, Dr. Tim Murphy and Loriann Hoff Oberlin provide an in-depth look at a topic we've all faced but haven't always recognized: Hidden anger. When people don't express their views and feel compelled to conceal their true beliefs and emotions, behaving in ways that don't match what they honestly think, there can be serious physical and psychological results for everyone involved.