Conflict Communication
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Auteur(s): Renee Evenson
- Narrateur(s): Kelly D’Ambrosio
- Durée: 7 h et 58 min
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrateur(s): Kelly D’Ambrosio
- Durée: 7 h et 58 min
- Date de publication: 2022-08-30
- Langue: Anglais
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.
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Prix courant: 29,13$ ou 1 crédit
Prix réduit: 29,13$ ou 1 crédit
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Marriage Communication: Divorce, Separation, Heartbreak, and Problems
- Auteur(s): Viola Lamers
- Narrateur(s): Sarah Owens
- Durée: 3 h et 19 min
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If you’ve been dumped, signed divorce papers, and are having a hard time coping with this next phase in your life, this audiobook is for you. It’s called Marriage Communication for the sake of the series, but as you may have seen from the subtitle, it’s more so about those who have left marriage or a cohabiting situation of some sort. You’ll find comfort, empathy, affirmations, tips, coping strategies, and ways to move forward, onward, and into the future with a new purpose.
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Marriage Communication: Divorce, Separation, Heartbreak, and Problems
- Narrateur(s): Sarah Owens
- Durée: 3 h et 19 min
- Date de publication: 2020-04-14
- Langue: Anglais
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If you’ve been dumped, signed divorce papers, and are having a hard time coping with this next phase in your life, this audiobook is for you....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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5 Rules to Improve Your Conversations
- How to Find Your Voice, Communicate with Empathy to Resolve Conflicts, and Improve Relationships at Work, Home, or Anywhere
- Auteur(s): Social IQ Academy
- Narrateur(s): Adrian M. Lopez
- Durée: 6 h et 37 min
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Ever felt tongue-tied in conversations? You're not alone. Many of us struggle to express ourselves, connect with others, or handle tricky discussions. But imagine being able to chat confidently with anyone, anywhere. Picture yourself resolving conflicts effortlessly, building stronger relationships, and feeling heard and understood. This book is your roadmap to becoming a conversation master. Inside, you'll discover five simple yet powerful rules that will transform the way you communicate.
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5 Rules to Improve Your Conversations
- How to Find Your Voice, Communicate with Empathy to Resolve Conflicts, and Improve Relationships at Work, Home, or Anywhere
- Narrateur(s): Adrian M. Lopez
- Durée: 6 h et 37 min
- Date de publication: 2024-11-19
- Langue: Anglais
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Ever felt tongue-tied in conversations? You're not alone. Many of us struggle to express ourselves, connect with others, or handle tricky discussions. But imagine being able to chat confidently with anyone, anywhere.
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Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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Simple Scripts for Problems at Work
- Auteur(s): Pryor Learning Solutions
- Narrateur(s): Michelle Milldyke
- Durée: 1 h et 5 min
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With the tips and techniques taught in this power-packed audiobook, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise. Even when you're put on the spot, you'll learn to use these simple scripts (and create your own!) to work through a variety of tough situations and get your point across, guilt-free. Plus, you'll learn about the importance of the inflection, tone, and timing - because how you say it is just as important as what you say.
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Simple Scripts for Problems at Work
- Narrateur(s): Michelle Milldyke
- Durée: 1 h et 5 min
- Date de publication: 2019-10-01
- Langue: Anglais
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With the tips and techniques taught in this power-packed audiobook, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise....
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Prix courant: 10,01$ ou 1 crédit
Prix réduit: 10,01$ ou 1 crédit
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Vivendo a comunicação não violenta
- Auteur(s): Marshall Rosenberg
- Narrateur(s): Sergio Stern
- Durée: 7 h et 54 min
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A Comunicação Não Violenta (CNV) é um dos temas mais transformadores e fundamentais que nós da Sextante já publicamos. Ela é tão essencial que deveria ser ensinada a todas as pessoas, assim como ler, escrever e fazer as quatro operações matemáticas. Mais do que uma técnica para resolver conflitos, é um modo de ser, de pensar e de viver que, como diz Marshall Rosenberg, "nos ensina a expressar o que está vivo em nós e a enxergar o que está vivo nos outros. Assim podemos descobrir o que fazer para enriquecer essa vida".
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Vivendo a comunicação não violenta
- Narrateur(s): Sergio Stern
- Durée: 7 h et 54 min
- Date de publication: 2022-06-29
- Langue: Portugais
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A Comunicação Não Violenta (CNV) é um dos temas mais transformadores e fundamentais que nós da Sextante já publicamos. Ela é tão essencial que deveria ser ensinada a todas as pessoas, assim como ler, escrever e fazer as quatro operações matemáticas....
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Prix courant: 20,36$ ou 1 crédit
Prix réduit: 20,36$ ou 1 crédit
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How to Talk to Your Partner
- The Essential Keys to Effective Communication in Love, Guide to Improve Listening, Speaking, and Dialogue Skills
- Auteur(s): Alfred Gamez
- Narrateur(s): Connor Chaney
- Durée: 3 h et 34 min
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People often confuse communication for talking or making conversation, and this is the root cause of why many of these same people are so unsuccessful when it comes to how to communicate better. Communication in relationships, at its core, is about connecting and using your verbal, written, and physical skills to fulfill your partner’s needs.
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How to Talk to Your Partner
- The Essential Keys to Effective Communication in Love, Guide to Improve Listening, Speaking, and Dialogue Skills
- Narrateur(s): Connor Chaney
- Durée: 3 h et 34 min
- Date de publication: 2020-06-11
- Langue: Anglais
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All relationships have ups and also downs, but a healthy and balanced communication style can make it easier to take care of conflict and also construct a stronger as well as much healthier collaboration....
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Prix courant: 18,74$ ou 1 crédit
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Relationships 101
- What Every Leader Needs to Know
- Auteur(s): John C. Maxwell
- Narrateur(s): Sean Runnette
- Durée: 1 h et 45 min
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Great leaders understand that their team is only as strong as its weakest link. And healthy, nurtured relationships are key in making your team operate as a well-oiled machine. In Relationships 101, John Maxwell offers time-tested principles for connecting with people and building positive working relationships within an organization. The unique, pocket-size format puts straightforward, practical information at your fingertips.
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Relationships 101
- What Every Leader Needs to Know
- Narrateur(s): Sean Runnette
- Durée: 1 h et 45 min
- Date de publication: 2015-04-14
- Langue: Anglais
- In Relationships 101, John Maxwell offers time-tested principles for connecting with people and building positive working relationships within an organization....
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Prix courant: 17,47$ ou 1 crédit
Prix réduit: 17,47$ ou 1 crédit
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Habits of People with High EQ
- Easy & Proven Steps to Build Emotional Resilience, Improve Communication, and Confident Conflict Resolution
- Auteur(s): Matt Brooks
- Narrateur(s): Rush Stone
- Durée: 4 h et 45 min
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Forget what you know about managing emotions. Here are the habits that work in real life. Most advice on handling emotions is all theory and no practice. It tells you what to do, but not how to do it. It’s like telling someone to "just be confident" without showing them how. But what if there was a proven framework for developing the essential habits of people who manage their emotions effectively? What if you could read people’s emotions as easily as you read this sentence?
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Habits of People with High EQ
- Easy & Proven Steps to Build Emotional Resilience, Improve Communication, and Confident Conflict Resolution
- Narrateur(s): Rush Stone
- Durée: 4 h et 45 min
- Date de publication: 2024-11-08
- Langue: Anglais
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Forget what you know about managing emotions. Here are the habits that work in real life. Most advice on handling emotions is all theory and no practice. It tells you what to do, but not how to do it. It’s like telling someone to "just be confident" without showing them how.
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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How to Argue with Anyone
- Expand the Boundaries of Your Thinking through Resolving Conflicts Based on Reason and Empathy
- Auteur(s): Thinknetic
- Narrateur(s): Wes Fell
- Durée: 3 h
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What if you could transform your arguments from a source of stress into a catalyst for growth and understanding? We all encounter disagreements, but many of us struggle to navigate them constructively. We might get stuck in cycles of anger and resentment, or worse, avoid conflicts altogether, sacrificing our relationships and opportunities for growth. But what if you could master the art of arguing in a way that leaves everyone feeling heard, understood, and respected? This book offers a powerful framework for resolving conflicts based on reason and empathy.
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How to Argue with Anyone
- Expand the Boundaries of Your Thinking through Resolving Conflicts Based on Reason and Empathy
- Narrateur(s): Wes Fell
- Durée: 3 h
- Date de publication: 2023-05-01
- Langue: Anglais
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What if you could master the art of arguing in a way that leaves everyone feeling heard, understood, and respected? This book offers a powerful framework for resolving conflicts based on reason and empathy.
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Prix courant: 18,74$ ou 1 crédit
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Constructive Conflict: Building Something Good out of All Those Arguments
- Auteur(s): Keith Wilson
- Narrateur(s): Pete Ferrand
- Durée: 2 h et 6 min
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Conflict in relationships is inevitable. If you haven't had a conflict yet, you haven't been paying attention. A short book, packed with wisdom, disarming humor, and refreshing directness, Constructive Conflict shows how you can manage your conflicts.
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Constructive Conflict: Building Something Good out of All Those Arguments
- Narrateur(s): Pete Ferrand
- Durée: 2 h et 6 min
- Date de publication: 2016-08-05
- Langue: Anglais
- Conflict in relationships is inevitable. If you haven't had a conflict yet, you haven't been paying attention....
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Prix courant: 9,20$ ou 1 crédit
Prix réduit: 9,20$ ou 1 crédit
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Négociation complexe [Complex Negotiation]
- Auteur(s): Marwan Mery
- Narrateur(s): Shirley Dhinn
- Durée: 5 h et 56 min
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Menace, mensonge, débordement émotionnel, manipulation, mauvaise foi, rapport de force défavorable, profils difficiles, contrainte... Dans un contexte de crise et de pressions multiples, les négociations, quelles qu'elles soient, se sont considérablement complexifiées. Cet ouvrage procure les techniques éprouvées pour préparer, conduire et clôturer efficacement les négociations difficiles et détaille les ressorts psychologiques essentiels à la résolution de conflit. L'auteur y livre ses secrets, outils et anecdotes, issus de son expérience de négociateur mondialement reconnu.
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Négociation complexe [Complex Negotiation]
- Narrateur(s): Shirley Dhinn
- Durée: 5 h et 56 min
- Date de publication: 2024-01-23
- Langue: Français
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Menace, mensonge, débordement émotionnel, manipulation, mauvaise foi, rapport de force défavorable, profils difficiles, contrainte....
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Prix courant: 22,91$ ou 1 crédit
Prix réduit: 22,91$ ou 1 crédit
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Conflict at Work
- A Toolkit for Managing Your Emotions for Successful Results.
- Auteur(s): M Paula Daoust
- Narrateur(s): Lisa Reichert
- Durée: 6 h et 2 min
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Conflict at Work will show you how to step up to difficult issues and conflicts and get the results you need and want. Conflict at Work is different from any other self-help book because it provides you with an array of tools. You can build a plan that fits you perfectly and I promise that if you do, you will get the results you need and want. People miss opportunities every day to win at work. You don’t have to be one of those people. You can begin now living with less stress and performing at your best.
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Conflict at Work
- A Toolkit for Managing Your Emotions for Successful Results.
- Narrateur(s): Lisa Reichert
- Durée: 6 h et 2 min
- Date de publication: 2021-04-27
- Langue: Anglais
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Conflict at Work will show you how to step up to difficult issues and conflicts and get the results you need and want. Conflict at Work is different from any other self-help book because it provides you with an array of tools....
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Prix courant: 25,00$ ou 1 crédit
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Stop Complainers and Energy Drainers
- How to Negotiate Work Drama to Get More Done
- Auteur(s): Linda Byars Swindling
- Narrateur(s): Linda Byars Swindling
- Durée: 4 h et 48 min
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Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose.
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Stop Complainers and Energy Drainers
- How to Negotiate Work Drama to Get More Done
- Narrateur(s): Linda Byars Swindling
- Durée: 4 h et 48 min
- Date de publication: 2020-07-10
- Langue: Anglais
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Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication....
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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Brave Talk
- Building Resilient Relationships in the Face of Conflict
- Auteur(s): Melody Stanford Martin
- Narrateur(s): Nancy Peterson
- Durée: 8 h et 50 min
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When we disagree about fundamental issues, especially issues such as politics or religion, it can be incredibly difficult to maintain close interpersonal relationships. These differences have ended friendships and caused rifts in families. We need a tool to help us build more resilient relationships despite real and present differences. In Brave Talk, communications expert Melody Stanford Martin offers just such a tool: impasse. By learning to treat every conflict as if it's an impasse and temporarily suspend our desire to resolve differences, we make space....
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Brave Talk
- Building Resilient Relationships in the Face of Conflict
- Narrateur(s): Nancy Peterson
- Durée: 8 h et 50 min
- Date de publication: 2021-01-26
- Langue: Anglais
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When we disagree about fundamental issues, especially issues such as politics or religion, it can be incredibly difficult to maintain close interpersonal relationships. We need a tool to help us build more resilient relationships despite real and present differences....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Sitting in the Fire
- Large Group Transformation Using Conflict and Diversity
- Auteur(s): Arnold Mindell
- Narrateur(s): Cathy Bernatt
- Durée: 10 h et 17 min
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Learn how working with power, rank, revenge, and abuse helps build sustainable communities from author and the founder of Processwork Arthur Mindell. Mindell has appeared on radio and television around the world and works internationally with highly conflicted groups including government and multi-racial situations.
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Sitting in the Fire
- Large Group Transformation Using Conflict and Diversity
- Narrateur(s): Cathy Bernatt
- Durée: 10 h et 17 min
- Date de publication: 2018-04-26
- Langue: Anglais
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Learn how working with power, rank, revenge, and abuse helps build sustainable communities from author and the founder of Processwork Arthur Mindell....
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Prix courant: 31,26$ ou 1 crédit
Prix réduit: 31,26$ ou 1 crédit
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Relationship Communication for Couples
- How to Deal with Discussion in Maintaining Real Respect and Love & How to Improve Your Communication Skills
- Auteur(s): Aaron Scott
- Narrateur(s): Benjamin K. Schmidt
- Durée: 3 h
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Communication is really important in sustaining relationships, especially marriages. The most common issue that leads to failed marriages is the bad communication in the couple. So, to be sure that your relationship follows the right way to happiness, you need to have good communication skills. There are many ways to avoid discussions in a relationship. A don't bother attitude will not help in having a nice and warm relationship. But you can always find a way to make things better, and a good audiobook is all you need to start!
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Relationship Communication for Couples
- How to Deal with Discussion in Maintaining Real Respect and Love & How to Improve Your Communication Skills
- Narrateur(s): Benjamin K. Schmidt
- Durée: 3 h
- Date de publication: 2019-11-05
- Langue: Anglais
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Communication is really important in sustaining relationships, especially marriages. The most common issue that leads to failed marriages is the bad communication in the couple....
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Prix courant: 18,74$ ou 1 crédit
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HBR Guide to Dealing with Conflict
- HBR Guide Series
- Auteur(s): Amy Gallo
- Narrateur(s): Liisa Ivary
- Durée: 4 h et 51 min
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The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict; explore your options for addressing a disagreement; recognize whether you—and your counterpart—typically seek or avoid conflict; prepare for and engage in a difficult conversation; manage your and your counterpart's emotions; develop a resolution together; and know when to walk away.
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HBR Guide to Dealing with Conflict
- HBR Guide Series
- Narrateur(s): Liisa Ivary
- Série: HBR Guide Series
- Durée: 4 h et 51 min
- Date de publication: 2024-04-04
- Langue: Anglais
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The HBR Guide to Dealing with Conflict will give you the advice you need to understand the most common sources of conflict.
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Prix courant: 14,47$ ou 1 crédit
Prix réduit: 14,47$ ou 1 crédit
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Empowered Boundaries
- Speaking Truth, Setting Boundaries, and Inspiring Social Change
- Auteur(s): Cristien Storm
- Narrateur(s): Cristien Storm
- Durée: 5 h et 26 min
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Explaining power and privilege and the links between individual safety and community safety, Cristien Storm shows listeners how to set emotional boundaries that build vibrant social movements and a better world for all.
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Empowered Boundaries
- Speaking Truth, Setting Boundaries, and Inspiring Social Change
- Narrateur(s): Cristien Storm
- Durée: 5 h et 26 min
- Date de publication: 2019-04-09
- Langue: Anglais
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Explaining power and privilege and the links between individual safety and community safety, Cristien Storm shows listeners how to set emotional boundaries that build vibrant social movements and a better world for all....
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Prix courant: 34,91$ ou 1 crédit
Prix réduit: 34,91$ ou 1 crédit
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Living with the Passive-Aggressive Man
- Coping with Hidden Aggression - From the Bedroom to the Boardroom
- Auteur(s): Scott Wetzler Ph.D.
- Narrateur(s): Matthew Josdal
- Durée: 6 h et 54 min
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Do you know one of these men? The catch-me-if-you-can lover...Phil's romantic and passionate one minute, distant and cold the next. The deviously manipulative coworker or boss...Jack denies resenting Nora's rapid rise in the company, but when they're assigned to work together on a project, he undermines her. The obstructionist, procrastinating husband...Bob keeps telling his wife he'll finish the painting job he began years ago, but he never seems to get around to it. These are all classic examples of the passive aggressive man.
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Yikes This Hasn’t Aged Well
- Écrit par Utilisateur anonyme le 2024-04-22
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Living with the Passive-Aggressive Man
- Coping with Hidden Aggression - From the Bedroom to the Boardroom
- Narrateur(s): Matthew Josdal
- Durée: 6 h et 54 min
- Date de publication: 2017-10-03
- Langue: Anglais
- Do you know one of these men? The catch-me-if-you-can lover...Phil's romantic and passionate one minute, distant and cold the next....
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Prix courant: 32,92$ ou 1 crédit
Prix réduit: 32,92$ ou 1 crédit
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The Ultimate Life Skills for Teens
- Master Your Essential Health, Time, Relationships,Money, and Decision Management Confidently Overcome Your Communication, Prioritization, Conflict, Future Planning, and Problem Solving Challenges!
- Auteur(s): M.J. Sal
- Narrateur(s): Amanda Jo
- Durée: 5 h et 38 min
- Version intégrale
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Au global
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Performance
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Histoire
With the stresses of school, exams, relationships, and friendships, it can all feel overwhelming sometimes. According to the American Psychological Association, teens are 15% more likely than adults to report that stress impacts their physical health and 9% more likely to report an impact on their mental health.
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The Ultimate Life Skills for Teens
- Master Your Essential Health, Time, Relationships,Money, and Decision Management Confidently Overcome Your Communication, Prioritization, Conflict, Future Planning, and Problem Solving Challenges!
- Narrateur(s): Amanda Jo
- Durée: 5 h et 38 min
- Date de publication: 2023-07-07
- Langue: Anglais
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With the stresses of school, exams, relationships, and friendships, it can all feel overwhelming sometimes....
Échec de l'ajout au panier.
Veuillez réessayer plus tardÉchec de l'ajout à la liste d'envies.
Veuillez réessayer plus tardÉchec de la suppression de la liste d’envies.
Veuillez réessayer plus tardÉchec du suivi du balado
Ne plus suivre le balado a échoué
Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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