Culture Power

Operations is at the core of service delivery and meeting Customer demands and is usually the first function startup companies create. As a company grows, however, management attention must focus on nonoperational areas, such as sales growth and finance, for good reason. What I've experienced is that in many companies, focus does not always return to operations at the level a company needs for it to be successful. As a company grows rapidly, a failure to keep operations top of mind can sometimes can leave existing customers behind.

Ten years of research uncover the secret source of growth and profit...Those who center their business on improving people’s lives have a growth rate triple that of competitors and outperform the market by a huge margin. They dominate their categories, create new categories, and maximize profit in the long term. Pulling from a unique 10 year growth study involving 50,000 brands, Jim Stengel shows how the world's 50 best businesses have a cause and effect relationship between financial performance and their ability to connect.

We've decided by consensus that consensus is good. In In Defense of Troublemakers, psychologist Charlan Nemeth argues that this principle is completely wrong: left unchallenged, the majority opinion is often biased, unoriginal, or false. It leads planes and markets to crash, causes juries to convict innocent people, and can quite literally make people think blue is green. In the name of comity, we embrace stupidity. We can make better decisions by embracing dissent. Dissent forces us to question the status quo, consider more information, and engage in creative decision-making.

Kindness isn’t merely about getting along with people and being nice. It’s a game changer in business, the door opener to opportunity, and the key to authenticity and confidence. It’s a superpower that can be honed through an intentional lifestyle of kindness and is especially important in these divisive times.

After five years of ground-breaking research, Ori Brafman and Rod Beckstrom share some unexpected answers, gripping stories, and a tapestry of unlikely connections. The Starfish and the Spider argues that organizations fall into two categories: traditional “spiders,” which have a rigid hierarchy and top-down leadership, and revolutionary “starfish,” which rely on the power of peer relationships. The Starfish and the Spider explores what happens when starfish take on spiders (such as the music industry vs. Napster, Kazaa, and the P2P services that followed).

From the New York Times best-selling author of Rocket Men and the award-winning biographer of Thomas Paine comes the first complete history of the Atomic Age, a brilliant, magisterial account of the men and women who uncovered the secrets of the nucleus, brought its power to America, and ignited the 20th century.

Many people today are so dazzled by the long-term potential for artificial intelligence that they overlook the much clearer and more immediate potential for a new form of "collective intelligence": the intelligence of groups of people and computers working together. In Superminds, Thomas Malone explains what we need to do to take advantage of this potential. Groundbreaking and utterly fascinating, Superminds will change the way you work - both with others and with computers - for the better.

For most of us, the better we perform the more attention we receive. Yet for many “Invisibles”—skilled professionals whose role is critical to whatever enterprise they’re a part of—it’s the opposite: The better they do their jobs the more they disappear. In fact, often it’s only when something goes wrong that they are noticed at all. Millions of these Invisibles are hidden in every industry. You may be one yourself. And despite our culture’s increasing celebration of fame in our era of superstar CEOs and assorted varieties of “genius”—they’re fine with remaining anonymous.

Kendrick Lamar is one of the most influential rappers, songwriters and record producers of his generation. Widely known for his incredible lyrics and powerful music, he is regarded as one of the greatest rappers of all time. In Promise That You Will Sing About Me, pop culture critic and music journalist Miles Marshall Lewis explores Kendrick Lamar’s life, his roots, his music, his lyrics, and how he has shaped the musical landscape.

Being a teenager has never been easy, but in recent years, with the rise of the Internet and social media, it has become exponentially more challenging. Bullying, once thought of as the province of queen bees and goons, has taken on new, complex, and insidious forms, as parents and educators know all too well.

Empathy has become a gaping fault line in American culture. Pioneering programs aim to infuse our legal and educational systems with more empathic thinking, even as pundits argue over whether we should bother empathizing with our political opposites at all. Meanwhile, we are inundated with the buzzily termed "empathic marketing" - which may very well be a contradiction in terms. In I Feel You, Cris Beam carves through the noise with a revelatory exploration of how we perform empathy, how it is learned, what it can do - indeed, what empathy is in the first place.

We often view authority as something oppressive, stifling, even fearful. And sometimes—perhaps too often—those impressions bear out in reality. We live in an era of overstepped boundaries and abuse in many fields of life, so that authority has become the enemy.

For too long, humans have been following others based largely on that person's sense of physical strength, appearance, and dominance. It's a model that dates back to the Neanderthals and which, incredibly, we continue to apply—consciously or not. The Power of Evolved Leadership establishes a new standard for leadership. It shifts you away from a leadership profile of power, command, and control to move your toward the nuance of motivation, inspiration, and, most critically, the shedding of "ego."

From one of the first and few women of color to reach the C-suite in Silicon Valley, Apple’s former chief of HR and first VP of inclusion and diversity, comes a heartfelt story of growing up Black and female in a world with little regard for either and a practical road map for embodying the best in yourself and emboldening others along the way.

In Eat, Sleep, Innovate, innovation expert Scott Anthony and his impressive team of coauthors use groundbreaking research in behavioral science to provide a first-of-its-kind playbook for empowering individuals and teams to be their most curious and creative - every single day.

From one of the co-founders of the Black Lives Matter movement comes a poetic memoir and reflection on humanity. Necessary and timely, Patrisse Cullors’ story asks us to remember that protest in the interest of the most vulnerable comes from love. Leaders of the Black Lives Matter movement have been called terrorists, a threat to America. But in truth, they are loving women whose life experiences have led them to seek justice for those victimized by the powerful.

The unprecedented access to other humans that technology provides has ironically freed us from engaging with them. According to social psychologist Adam Waytz, our increasingly human-free lives come with a serious cost that we’ve already begun to pay: the loss of our humanity. Humans have superpowers. More than any other psychological stimulus, our presence can make experiences feel significant, inspire moral behavior, and encourage action. The Power of Human shows us how to rehumanize and harness these unique abilities to improve our lives, beginning with our jobs.

To solve one of the great mathematical problems of his day, Alan Turing proposed an imaginary computer. Then, attempting to break a Nazi code during World War II, he successfully designed and built one, thus ensuring the Allied victory. Turing became a champion of artificial intelligence, but his work was cut short. As an openly gay man at a time when homosexuality was illegal in England, he was convicted and forced to undergo a humiliating "treatment" that may have led to his suicide.

In an increasingly secular, fragmented, and distracted culture, nothing brings Americans together quite like sports. On Sundays in September, more families worship at the altar of the NFL than at any church. This appeal, which cuts across all demographic and ideological lines, makes sports perhaps the last unifying mass ritual of our era, with huge numbers of people all focused on the same thing at the same moment. That timeless, live quality makes sports very powerful, and very lucrative. And the media spectacle around them is only getting bigger, brighter, and noisier.

Music plays a hugely important role in our emotional, intellectual, and even physical lives. It impacts the ways we work, relax, behave, and feel. It can make us smile or cry, it helps us bond with the people around us, and it even has the power to alleviate a range of medical conditions. The songs you love (and hate, and even the ones you feel pretty neutral about) don't just make up the soundtrack to your life - they actually help to shape it.