Customer Behavior

Liste de produits
  • Prix courant: 21,16$ ou 1 crédit

    Prix réduit: 21,16$ ou 1 crédit

    • Lean Transformation in Service Organizations
    • Auteur(s): Jeffrey K. Liker, Karyn Ross
    • Narrateur(s): Doug Greene
    • Durée: 15 h et 41 min
    • Date de publication: 2021-08-11
    • Langue: Anglais
    • Pas de évaluations
    • The world's best-selling Lean expert shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way....

    Prix courant: 28,72$ ou 1 crédit

    Prix réduit: 28,72$ ou 1 crédit

    • How to Win and Keep Customers in the Age of Disruption
    • Auteur(s): Steve Dennis
    • Narrateur(s): Steve Dennis
    • Durée: 9 h et 16 min
    • Date de publication: 2021-04-28
    • Langue: Anglais
    • Pas de évaluations
    • Physical retail isn’t dead - but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to bounce back from the COVID-19 downturn and thrive in the years to come....

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results
    • Auteur(s): Michael Henderson
    • Narrateur(s): Glen McCready
    • Durée: 8 h et 48 min
    • Date de publication: 2020-07-27
    • Langue: Anglais
    • Pas de évaluations
    • Above the Line: How to Create a Company Culture That Engages Employees, Delights Customers, and Delivers Results offers all leaders a handbook for leveraging an organization's culture to engage staff, increase customer satisfaction, and streamline business performance....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
    • Auteur(s): Dan Gingiss
    • Narrateur(s): Dan Gingiss
    • Durée: 5 h et 33 min
    • Date de publication: 2021-10-06
    • Langue: Anglais
    • 4 out of 5 stars 1 évaluation
    • Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience....

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • How to Design B2B SAAS Pricing Models That Your Customers Will Love
    • Auteur(s): Ulrik Lehrskov-Schmidt
    • Narrateur(s): Ulrik Lehrskov-Schmidt
    • Durée: 6 h et 29 min
    • Date de publication: 2024-02-08
    • Langue: Anglais
    • Pas de évaluations
    • Written in the trenches of helping hundreds of B2B SaaS businesses, The Pricing Roadmap will help you pour gasoline on the fire of your pricing.

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • 12 Principles for Turning Customers and Employees into Life-Long Fans
    • Auteur(s): Jon Picoult
    • Narrateur(s): Jon Picoult
    • Durée: 8 h et 58 min
    • Date de publication: 2022-01-18
    • Langue: Anglais
    • 4 out of 5 stars 1 évaluation
    • If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • Leadership Behavior Strategies for Continuous Improvement in Healthcare
    • Auteur(s): John Toussaint, Kim Barnas, Emily Adams - contributor
    • Narrateur(s): Kyle Tait
    • Durée: 5 h et 37 min
    • Date de publication: 2021-07-14
    • Langue: Anglais
    • Pas de évaluations
    • Health care is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • The Complete Guide to Creating Customers with Word-of-Mouth
    • Auteur(s): Jay Baer, Daniel Lemin
    • Narrateur(s): Jay Baer, Daniel Lemin, Ted Wright
    • Durée: 5 h et 34 min
    • Date de publication: 2018-10-02
    • Langue: Anglais
    • 4.5 out of 5 stars 18 évaluations
    • Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling authors and marketing experts Jay Baer and Daniel Lemin....

    Prix courant: 17,48$ ou 1 crédit

    Prix réduit: 17,48$ ou 1 crédit

    • How to Connect Your Culture with Your Customer Promise
    • Auteur(s): William E. Schneider
    • Narrateur(s): Tom Parks
    • Durée: 7 h et 36 min
    • Date de publication: 2017-08-29
    • Langue: Anglais
    • 5 out of 5 stars 1 évaluation
    • From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad - and fail....

    Prix courant: 25,05$ ou 1 crédit

    Prix réduit: 25,05$ ou 1 crédit

    • Turning Every Customer and Employee into a Raving Fan for Your Brand
    • Auteur(s): Kirk Kazanjian
    • Narrateur(s): Jonathan Yen
    • Durée: 8 h et 43 min
    • Date de publication: 2013-05-23
    • Langue: Anglais
    • Pas de évaluations
    • Best-selling author and marketing expert Kirk Kazanjian knows the importance of building brands, nurturing client relations, and forming partnerships....

    Prix courant: 32,41$ ou 1 crédit

    Prix réduit: 32,41$ ou 1 crédit

    • How Big Companies Use 'Plain English' to Rob You Blind
    • Auteur(s): David Cay Johnston
    • Narrateur(s): Todd McLaren
    • Durée: 12 h et 10 min
    • Date de publication: 2012-10-15
    • Langue: Anglais
    • Pas de évaluations
    • David Cay Johnston has made a name for himself as the defender of the common man, calling out the rich and powerful for cheating the system at the expense of everyone else....

    Prix courant: 37,04$ ou 1 crédit

    Prix réduit: 37,04$ ou 1 crédit

    • Rewire the Way You Work to Succeed in the Consumer Revolution
    • Auteur(s): Brian Solis
    • Narrateur(s): Sean Pratt, Brian Solis
    • Durée: 11 h et 8 min
    • Date de publication: 2012-03-01
    • Langue: Anglais
    • Pas de évaluations
    • The End of Business As Usual explores the complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it....

    Prix courant: 38,96$ ou 1 crédit

    Prix réduit: 38,96$ ou 1 crédit

    • How Smart Companies Turn Sustainability into Billion-Dollar Businesses
    • Auteur(s): E. Freya Williams
    • Narrateur(s): Kelly Bourquin
    • Durée: 7 h et 6 min
    • Date de publication: 2015-07-24
    • Langue: Anglais
    • 4 out of 5 stars 2 évaluations
    • Green Giants examines nine companies that are merging social responsibility with wild profitability - and reveals the six factors responsible for their success....

    Prix courant: 31,16$ ou 1 crédit

    Prix réduit: 31,16$ ou 1 crédit

    • How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees
    • Auteur(s): Doug Lipp
    • Narrateur(s): Tim Lundeen
    • Durée: 5 h et 56 min
    • Date de publication: 2021-07-23
    • Langue: Anglais
    • Pas de évaluations
    • Leadership lessons from the iconic brand you can use to drive Disney-style success....

    Prix courant: 18,38$ ou 1 crédit

    Prix réduit: 18,38$ ou 1 crédit

    • A Practical Guide to Getting the Best from the Humans You Work With
    • Auteur(s): Dougal Jackson, Jennifer Jackson
    • Narrateur(s): Larissa Gallagher
    • Durée: 6 h et 31 min
    • Date de publication: 2019-07-30
    • Langue: Anglais
    • Pas de évaluations
    • Whether you're a leader looking to connect with your workforce; a member of a small team, hungry to make a difference; or at the helm of a global organization, with an eye on the horizon - this is a how-to for forward thinkers like you....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

  • Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • The First Step on the Journey to Customer Centricity
    • Auteur(s): Peter Fader, Bruce Hardie, Michael Ross
    • Narrateur(s): Walter Dixon
    • Durée: 4 h et 42 min
    • Date de publication: 2023-03-14
    • Langue: Anglais
    • Pas de évaluations
    • In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • How to Embrace Complaints and Keep Your Customers
    • Auteur(s): Jay Baer
    • Narrateur(s): Jay Baer
    • Durée: 5 h et 36 min
    • Date de publication: 2016-03-01
    • Langue: Anglais
    • 3.5 out of 5 stars 9 évaluations
    • Technology has evaporated the barriers of complaint. With smartphones and always-on Internet access, consumers complain more often and across more channels....

    Prix courant: 31,16$ ou 1 crédit

    Prix réduit: 31,16$ ou 1 crédit

    • Auteur(s): Ken Schmidt
    • Narrateur(s): Ken Schmidt
    • Durée: 14 h et 7 min
    • Date de publication: 2018-11-13
    • Langue: Anglais
    • 5 out of 5 stars 1 évaluation
    • The former director of communications at Harley-Davidson and one of the most sought-after speakers in the world reveals his exhilarating, innovative approach to creating customer loyalty and marketplace dominance....

    Prix courant: 29,13$ ou 1 crédit

    Prix réduit: 29,13$ ou 1 crédit