Customer Behavior
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Winning Her Business
- How to Transform the Customer Experience for the World’s Most Powerful Consumers
- Auteur(s): Bridget Brennan
- Narrateur(s): Lisa Wright
- Durée: 4 h et 19 min
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In Winning Her Business, Bridget Brennan, advisor to some of the world’s biggest brands and businesses, provides a road map for selling in a world dominated by the rise of women’s economic power.
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Winning Her Business
- How to Transform the Customer Experience for the World’s Most Powerful Consumers
- Narrateur(s): Lisa Wright
- Durée: 4 h et 19 min
- Date de publication: 2019-03-05
- Langue: Anglais
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Bridget Brennan, CEO of Female Factor, shows listeners how to win sales and grow market share by creating a customer experience that appeals to the most powerful consumers: women....
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Prix courant: 22,13$ ou 1 crédit
Prix réduit: 22,13$ ou 1 crédit
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Auteur(s): Janelle Estes, Andy MacMillan
- Narrateur(s): Lexi Mae
- Durée: 6 h et 8 min
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.
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User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- Narrateur(s): Lexi Mae
- Durée: 6 h et 8 min
- Date de publication: 2022-02-15
- Langue: Anglais
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User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Customer Relationship Imprinting
- The Six Elements That Ensure Exceptional Service Without Exception
- Auteur(s): Michael Barnett
- Narrateur(s): Samantha Novak
- Durée: 3 h et 50 min
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While many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the customer service conversation - until now. Customer Relationship Imprinting reveals why some businesses have fiercely loyal customers who will pay much more for the same goods and services instead of doing business with their competitors. Barnett demystifies the success secrets of these top customer-centric businesses so that you can infuse the main ingredients of customer imprinting into your organization.
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Customer Relationship Imprinting
- The Six Elements That Ensure Exceptional Service Without Exception
- Narrateur(s): Samantha Novak
- Durée: 3 h et 50 min
- Date de publication: 2022-03-16
- Langue: Anglais
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Customer Relationship Imprinting reveals why some businesses have fiercely loyal customers who will pay much more for the same goods and services instead of doing business with their competitors. Barnett demystifies the success secrets of these top customer-centric businesses....
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Prix courant: 15,10$ ou 1 crédit
Prix réduit: 15,10$ ou 1 crédit
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Likeonomics
- The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action
- Auteur(s): Rohit Bhargava
- Narrateur(s): Christine Marshall
- Durée: 6 h et 35 min
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People decide who to trust, what advice to heed, and which individuals to forge personal or transactional relationships with based on a simple metric of believability. Success, in turn, comes from understanding one basic principle: how to be more trusted. Likeonomics offers a new vision of a world beyond Facebook where personal relationships, likability, brutal honesty, extreme simplicity, and basic humanity are behind everything from multi-million dollar mergers to record-breaking product sales. There is a real ROI to likability, and exactly how big it is will amaze you.
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Likeonomics
- The Unexpected Truth Behind Earning Trust, Influencing Behavior, and Inspiring Action
- Narrateur(s): Christine Marshall
- Durée: 6 h et 35 min
- Date de publication: 2020-07-10
- Langue: Anglais
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How to become a trusted resource for consumers in a society of constant manipulation....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Culture Built My Brand
- The Secret to Winning More Customers Through Company Culture Hardcover
- Auteur(s): Mark Miller, Ted Vaughn
- Narrateur(s): Dustin Naylor
- Durée: 4 h et 19 min
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Too many executive leaders settle for inadequate employee performance, mediocre outcomes, and unremarkable earnings. But this doesn’t have to be your organization’s reality. There is a way to break through the inertia to engage your team, drive better results, and attract a tribe of loyal customers—by tapping into the greatest driver of brand success: your internal company culture.
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Culture Built My Brand
- The Secret to Winning More Customers Through Company Culture Hardcover
- Narrateur(s): Dustin Naylor
- Durée: 4 h et 19 min
- Date de publication: 2022-12-19
- Langue: Anglais
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Too many executive leaders settle for inadequate employee performance, mediocre outcomes, and unremarkable earnings. But this doesn’t have to be your organization’s reality....
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Prix courant: 18,74$ ou 1 crédit
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True Alignment
- Linking Company Culture with Customer Needs for Extraordinary Results
- Auteur(s): Edgar Papke
- Narrateur(s): Don Hagen
- Durée: 8 h et 16 min
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Alignment is the single most critical business challenge for any organization and its leaders. Without it, inefficiency, conflict, and disengagement will cripple your ability to provide value to your customers. Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its customers. To do this effectively, leaders need to clearly define the vision and strategies that support that brand intention and ensure these are manifested in the roles, expectations, and goals of each and every member of the organization.
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True Alignment
- Linking Company Culture with Customer Needs for Extraordinary Results
- Narrateur(s): Don Hagen
- Durée: 8 h et 16 min
- Date de publication: 2014-07-25
- Langue: Anglais
- True Alignment is an essential resource that will help you compete and succeed in today’s complex and rapidly changing business environment....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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Customer-Driven Disruption
- Five Strategies to Stay Ahead of the Curve
- Auteur(s): Suman Sakar
- Narrateur(s): Tristan Wright
- Durée: 5 h et 27 min
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Disruption - the brutal roiling of markets, the decline of long-established brands and products, and the rise of new upstarts - drives business failure and success. Most people think technology causes disruption, but technology merely enables it. Changing customer needs cause disruptions, and too many businesses get caught unaware. Suman Sarkar offers proven strategies that will enable any business to stay radically close to its customers and address their evolving needs.
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Customer-Driven Disruption
- Five Strategies to Stay Ahead of the Curve
- Narrateur(s): Tristan Wright
- Durée: 5 h et 27 min
- Date de publication: 2019-09-03
- Langue: Anglais
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Businesses worry about new technologies, but customers are the ultimate disruptors - Suman Sarkar offers bold strategies for making sure you understand your customers and keep up with their ever-changing needs....
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Prix courant: 25,20$ ou 1 crédit
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- Auteur(s): Mitche Graf
- Narrateur(s): Mitche Graf
- Durée: 2 h et 47 min
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In Customer Service Is Dead, author, serial entrepreneur, and customer-service expert Mitche Graf draws on 35 years of experience developing best-in-class customer-care departments and improving communications in businesses of all sizes to offer you new and innovative methods for reinventing customer-service policies and training employees in your business to improve customer satisfaction, focus on the customer experience, and maximize business growth.
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Customer Service Is Dead
- Delivering 6-Star Service in a 1-Star World
- Narrateur(s): Mitche Graf
- Durée: 2 h et 47 min
- Date de publication: 2022-06-16
- Langue: Anglais
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You will take a deep dive into what it really means to go above and beyond customer expectations and create fans for life. You will learn the concept of what it means deliver a "6-Star" experience every single time and how to make sure you are set up for business success....
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Prix courant: 8,71$ ou 1 crédit
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Act Like a Business, Think Like a Customer
- Managing You Business Using Loyalty, Relationships, and Engagement
- Auteur(s): Dr. Elijah G. Clark
- Narrateur(s): Dr. Elijah G. Clark
- Durée: 4 h et 5 min
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As humans, we are greatly influenced by our relationships. We each enjoy being members of loyalty programs and networking groups that align with our goals. We have selected and continue to go to the same supermarkets, gas stations, banks, and purchase from only select companies. This happens because of an unspoken relationship that exists with these businesses and brands. They make us happy, we trust them, and their consistency is calming in a chaotic world with too many choices.
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Act Like a Business, Think Like a Customer
- Managing You Business Using Loyalty, Relationships, and Engagement
- Narrateur(s): Dr. Elijah G. Clark
- Durée: 4 h et 5 min
- Date de publication: 2017-08-10
- Langue: Anglais
- As humans, we are greatly influenced by our relationships....
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Prix courant: 19,78$ ou 1 crédit
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The Truth About What Customers Want
- Auteur(s): Michael R. Solomon
- Narrateur(s): Tim Lundeen
- Durée: 4 h et 37 min
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Customers demystified! The truth and nothing but the truth! Simply the best thinking on how you can move customers to buy... buy more... and keep on buying! This book reveals 50 bite-size, easy-to-use techniques for finding and keeping highly profitable customers.
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The Truth About What Customers Want
- Narrateur(s): Tim Lundeen
- Durée: 4 h et 37 min
- Date de publication: 2011-10-25
- Langue: Anglais
- Customers demystified! How you can move them to buy... buy more...and keep on buying. This book reveals 50 bite-size, easy-to-use techniques for finding and keeping highly profitable customers....
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Prix courant: 19,78$ ou 1 crédit
Prix réduit: 19,78$ ou 1 crédit
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Developing Customer Services in the Black-Owned Business
- Auteur(s): Yvonne P. Witter
- Narrateur(s): Robert Aymer
- Durée: 49 min
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Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.
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Developing Customer Services in the Black-Owned Business
- Narrateur(s): Robert Aymer
- Série: CRACKING A NUT
- Durée: 49 min
- Date de publication: 2023-02-03
- Langue: Anglais
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Developing Customer Service in the Black-Owned Business is the first in the Cracking a Nut Series which boldly addresses the problem of poor customer service with wit and honesty....
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Prix courant: 7,00$ ou 1 crédit
Prix réduit: 7,00$ ou 1 crédit
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Auteur(s): Steve Curtin
- Narrateur(s): Sean Pratt
- Durée: 6 h et 29 min
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Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!
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Delight Your Customers
- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
- Narrateur(s): Sean Pratt
- Durée: 6 h et 29 min
- Date de publication: 2013-07-02
- Langue: Anglais
- This audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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Service als Haltung
- Sales-up-Call
- Auteur(s): Stephan Heinrich, Sabine Hübner
- Narrateur(s): Stephan Heinrich, Sabine Hübner
- Durée: 1 h et 7 min
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Service gehört zum Business. Immer! Service ist kein Sahnehäubchen, das es in guten Zeiten obendrauf gibt. Service ist eine Haltung und macht den Unterschied zwischen Erfolg und Misserfolg eines Unternehmens.
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Service als Haltung
- Sales-up-Call
- Narrateur(s): Stephan Heinrich, Sabine Hübner
- Série: Sales-up-Call
- Durée: 1 h et 7 min
- Date de publication: 2023-11-16
- Langue: Allemand
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Service gehört zum Business. Immer! Service ist kein Sahnehäubchen, das es in guten Zeiten obendrauf gibt. Service ist eine Haltung und macht den...
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Prix courant: 8,60$ ou 1 crédit
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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- Auteur(s): Aaron Daniel Chavez
- Narrateur(s): Russell Archey
- Durée: 53 min
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Are you ready to increase your businesses sales and your customer service reputation? The 7 Laws of Viral Customer Service will, without a doubt, enlighten you as a business owner! Believe it or not, 68 percent of customers begin buying from a different business as a result of poor customer service. That means, if you or your employees show poor customer service, you will, more often than not, never see that customer again! Research also shows that the average business loses 15 percent of its customers each year.
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The 7 Laws of Viral Customer Service
- Simple Steps to Increase Profits & Amplify Your Business Now
- Narrateur(s): Russell Archey
- Durée: 53 min
- Date de publication: 2020-01-08
- Langue: Anglais
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Are you ready to increase your businesses sales and your customer service reputation? The 7 Laws of Viral Customer Service will, without a doubt, enlighten you as a business owner....
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Prix courant: 4,95$ ou 1 crédit
Prix réduit: 4,95$ ou 1 crédit
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Honest to Greatness
- How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
- Auteur(s): Peter Kozodoy, Sharon Lechter - foreword
- Narrateur(s): Peter Kozodoy, Coleen Marlo
- Durée: 8 h et 58 min
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In Honest to Greatness, serial Inc. 5000 entrepreneur Peter Kozodoy shows how today’s greatest business leaders use honesty - not as a touchy-feely core value, but as a business strategy that produces game-changing, industry-dominating success.
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Honest to Greatness
- How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
- Narrateur(s): Peter Kozodoy, Coleen Marlo
- Durée: 8 h et 58 min
- Date de publication: 2020-12-29
- Langue: Anglais
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In Honest to Greatness, serial Inc. 5000 entrepreneur Peter Kozodoy shows how today’s greatest business leaders use honesty - not as a touchy-feely core value, but as a business strategy that produces game-changing, industry-dominating success....
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Prix courant: 26,00$ ou 1 crédit
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- Auteur(s): Gini Graham Scott PhD
- Narrateur(s): Douglas Birk
- Durée: 2 h et 40 min
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Do you want to build your business? Get more customers or clients? Have better relationships in the workplace? The Dog Type system can help you have more success in your business or the workplace, since it helps you adapt your approach to the style of whoever you are dealing or working with. There are four basic Dog Types in a system that builds on other personality type systems - Myers-Briggs, DISC, and the red-yellow-blue-green color profile.
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Using the Dog Type System for Success in Business and the Workplace
- A Unique Personality System to Better Communicate and Work with Others
- Narrateur(s): Douglas Birk
- Durée: 2 h et 40 min
- Date de publication: 2017-08-28
- Langue: Anglais
- Do you want to build your business? Get more customers or clients? Have better relationships in the workplace....
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Prix courant: 9,34$ ou 1 crédit
Prix réduit: 9,34$ ou 1 crédit
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Say the Magic Words
- How to Get What You Want from the People Who Have What You Need
- Auteur(s): Lynette Padwa
- Narrateur(s): Matilda Novak
- Durée: 3 h et 30 min
- Version abrégée
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Say the Magic Words is your passport to mastering these daily encounters. You'll find the most effective way to get what you want and need, and know what not to say and do. The insights and information come directly from the pros, people who have spent years in their particular line of work, and their advice is entertaining and unnervingly candid.
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Say the Magic Words
- How to Get What You Want from the People Who Have What You Need
- Narrateur(s): Matilda Novak
- Durée: 3 h et 30 min
- Date de publication: 2005-08-12
- Langue: Anglais
- It takes more than good social skills to get what you want from your child's teacher, your hairdresser, mechanic, hotel reservation agent and more....
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Prix courant: 22,19$ ou 1 crédit
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Auteur(s): David Nour
- Narrateur(s): David Nour
- Durée: 9 h et 46 min
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What if your customers had a vested interest in guiding your company toward greater success? What if your employees had a personal as well as professional commitment to elevating your organization? Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you. Most important...is your company capable of setting aside a bit of its own self-interest to become part of dramatically more rewarding collaborative effort?
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Co-Create
- How Your Business Will Profit from Innovative and Strategic Collaboration
- Narrateur(s): David Nour
- Durée: 9 h et 46 min
- Date de publication: 2017-05-30
- Langue: Anglais
- Imagine how different your results would be if investors, vendors, and even analysts treasured the relationships they have built with you....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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Extreme Trust
- Honesty as a Competitive Advantage
- Auteur(s): Don Peppers, Martha Rogers PhD
- Narrateur(s): Don Peppers, Martha Rogers PhD
- Durée: 9 h et 14 min
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In the age of the Web, smartphones, and social networks, every action an organization takes can be exposed and critiqued in real time. If you treat one customer unfairly, produce one shoddy product, or try to gouge one price, the whole world may find out in hours, if not minutes. Don Peppers and Martha Rogers argue that the only sane response to these rising levels of transparency is to protect the interests of customers proactively - even if that requires spending extra money in the short run to preserve your reputation and customer relationships in the long run.
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Extreme Trust
- Honesty as a Competitive Advantage
- Narrateur(s): Don Peppers, Martha Rogers PhD
- Durée: 9 h et 14 min
- Date de publication: 2013-06-20
- Langue: Anglais
- With a wealth of fascinating research as well as practical applications, this book will show you how to earn - and keep - the extreme trust of everyone your company interacts with....
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Prix courant: 32,41$ ou 1 crédit
Prix réduit: 32,41$ ou 1 crédit
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Winning Digital Customers
- The Antidote to Irrelevance
- Auteur(s): Howard Tiersky
- Narrateur(s): Howard Tiersky
- Durée: 10 h et 51 min
- Version intégrale
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Au global
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Performance
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Histoire
Customers today expect the brands they deal with to deliver an increasingly outstanding and seamless digital experience. Those that do are thriving. Those that don't are becoming increasingly irrelevant. Tiersky lays out a simple but detailed five-step methodology that any company can follow to align their teams around a vision for the customer experience that will maximize their competitiveness in the market, identify the quick wins that will help them out of the gate, and ultimately drive the transformation needed to bring their company into alignment with today's digital world.
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Winning Digital Customers
- The Antidote to Irrelevance
- Narrateur(s): Howard Tiersky
- Durée: 10 h et 51 min
- Date de publication: 2022-05-31
- Langue: Anglais
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Customers today expect the brands they deal with to deliver an increasingly outstanding and seamless digital experience. Those that do are thriving. Those that don't are becoming increasingly irrelevant....
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Prix courant: 24,75$ ou 1 crédit
Prix réduit: 24,75$ ou 1 crédit
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