Customer Engagement
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The Revelation Conversation
- Inspire Greater Employee Engagement by Connecting to Purpose
- Auteur(s): Steve Curtin
- Narrateur(s): Sean Pratt
- Durée: 4 h et 37 min
- Version intégrale
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While employees may possess the knowledge and skills to do their jobs, they are unaware of what best-selling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization’s reason for being. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional.
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The Revelation Conversation
- Inspire Greater Employee Engagement by Connecting to Purpose
- Narrateur(s): Sean Pratt
- Durée: 4 h et 37 min
- Date de publication: 2022-04-11
- Langue: Anglais
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While employees may possess the knowledge and skills to do their jobs, they are unaware of what Steve Curtin calls job purpose. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge....
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Prix courant: 22,17$ ou 1 crédit
Prix réduit: 22,17$ ou 1 crédit
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