Customer Marketing
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The Influence Mindset
- The Art & Science of Getting People to Choose You
- Auteur(s): Christian Hansen
- Narrateur(s): Christian Hansen
- Durée: 3 h et 34 min
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Understand the art and science of why people choose you. Your message is your greatest tool to influence others to choose you. The problem is, most people fail because they don’t know how to position and sell themselves. Their message gets lost in the noise. Because our brains are wired to pay attention to certain things, when you build your message on three key (research-backed) strategies, you will bypass the brain’s defenses, stand out from the crowd, and influence decision makers to choose you...every single time. This audiobook tells you how.
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The Influence Mindset
- The Art & Science of Getting People to Choose You
- Narrateur(s): Christian Hansen
- Durée: 3 h et 34 min
- Date de publication: 2021-11-01
- Langue: Anglais
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Understand the art and science of why people choose you. Your message is your greatest tool to influence others to choose you. The problem is, most people fail because they don’t know how to position and sell themselves. Their message gets lost in the noise....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Auteur(s): Joshua Martin
- Narrateur(s): Ron Ganger
- Durée: 1 h et 38 min
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This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Narrateur(s): Ron Ganger
- Série: The Book Every Call Center Must Have, Livre 1
- Durée: 1 h et 38 min
- Date de publication: 2021-03-17
- Langue: Anglais
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Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph Michelli
- Durée: 8 h et 8 min
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No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Narrateur(s): Joseph Michelli
- Durée: 8 h et 8 min
- Date de publication: 2021-08-10
- Langue: Anglais
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In The Airbnb Way, Michelli shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Service Fanatics
- How to Build Superior Patient Experience the Cleveland Clinic Way
- Auteur(s): James Merlino
- Narrateur(s): Tim Lundeen
- Durée: 10 h et 21 min
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Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience.
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Service Fanatics
- How to Build Superior Patient Experience the Cleveland Clinic Way
- Narrateur(s): Tim Lundeen
- Durée: 10 h et 21 min
- Date de publication: 2021-07-28
- Langue: Anglais
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Service Fanatics reveals the strategies and tactics the Cleveland Clinic applied to become one of today's leading patient-experience healthcare organizations - methods that seamlessly translate to any business seeking to improve its customer experience....
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Prix courant: 28,72$ ou 1 crédit
Prix réduit: 28,72$ ou 1 crédit
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- Auteur(s): Sean McDade PhD
- Narrateur(s): Assaf Cohen
- Durée: 5 h et 23 min
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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- Narrateur(s): Assaf Cohen
- Durée: 5 h et 23 min
- Date de publication: 2023-03-21
- Langue: Anglais
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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program....
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Prix courant: 20,19$ ou 1 crédit
Prix réduit: 20,19$ ou 1 crédit
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Auteur(s): Don Peppers, Martha Rogers Ph.D.
- Narrateur(s): Don Peppers, Martha Rogers Ph.D.
- Durée: 7 h et 2 min
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In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Narrateur(s): Don Peppers, Martha Rogers Ph.D.
- Durée: 7 h et 2 min
- Date de publication: 2008-05-15
- Langue: Anglais
- In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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How to Get Customers in Your Network Marketing Company
- The Complete Guide to Converting Leads to Loyal Customers
- Auteur(s): Argena Olivis
- Narrateur(s): Jack Chekijian
- Durée: 44 min
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You're about to discover how to make more money with your network marketing business by creating a loyal customer base. In this audiobook, you'll learn how to generate leads online and offline. You'll also learn how to turn those leads into customers that will keep coming back to you, and only you. Win trust of customers effortlessly with these proven steps.
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How to Get Customers in Your Network Marketing Company
- The Complete Guide to Converting Leads to Loyal Customers
- Narrateur(s): Jack Chekijian
- Durée: 44 min
- Date de publication: 2015-03-05
- Langue: Anglais
- Step-by-step methods on how to get customers and generate leads in your network marketing company....
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Prix courant: 5,22$ ou 1 crédit
Prix réduit: 5,22$ ou 1 crédit
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Retail Sales for Network Marketers
- How to Get New Customers for Your MLM Business
- Auteur(s): Keith Schreiter, Tom "Big Al" Schreiter
- Narrateur(s): Dan Culhane
- Durée: 2 h et 54 min
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Get retail sales without stress, embarrassment, or rejection. Shy? Don't want to talk to your friends? Afraid to connect with strangers? Don't know where to start? Don't know what to say? Never feel guilty again. Learn how to position your retail sales so people are happy to buy. Learn exactly what to say to make your retail sales soar.
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Awesome as always
- Écrit par Jeffrey (Jeff) C. Marr le 2018-10-11
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Retail Sales for Network Marketers
- How to Get New Customers for Your MLM Business
- Narrateur(s): Dan Culhane
- Durée: 2 h et 54 min
- Date de publication: 2017-06-06
- Langue: Anglais
- Get retail sales without stress, embarrassment, or rejection....
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Prix courant: 6,96$ ou 1 crédit
Prix réduit: 6,96$ ou 1 crédit
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Sales 101
- From Finding Leads and Closing Techniques to Retaining Customers and Growing Your Business, an Essential Primer on How to Sell
- Auteur(s): Wendy Connick
- Narrateur(s): Annette Romano
- Durée: 6 h et 45 min
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Learn the ins and outs of sales techniques with this comprehensive and accessible guide that is the crash course in how to sell anything.
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Sales 101
- From Finding Leads and Closing Techniques to Retaining Customers and Growing Your Business, an Essential Primer on How to Sell
- Narrateur(s): Annette Romano
- Durée: 6 h et 45 min
- Date de publication: 2019-09-17
- Langue: Anglais
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Learn the ins and outs of sales techniques with this comprehensive and accessible guide that is the crash course in how to sell anything....
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Prix courant: 19,53$ ou 1 crédit
Prix réduit: 19,53$ ou 1 crédit
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How to Sell Like a Con Artist
- 26 Tricks to Persuade Customers and Win People Over
- Auteur(s): Shaun Graff
- Narrateur(s): Jeff Heisler
- Durée: 2 h et 12 min
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In "How to Sell Like a Con Artist," Shaun Graff takes you on an intriguing journey into the world of persuasion, as seen through the eyes of the most unlikely teachers: con artists. This book is not a guide to deceit, but rather a unique exploration of the art of influence, distilled from the cunning tactics of con artists. Graff masterfully uncovers the psychological strategies used in cons and transforms them into ethical tools for effective selling, leadership, and everyday interactions.
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How to Sell Like a Con Artist
- 26 Tricks to Persuade Customers and Win People Over
- Narrateur(s): Jeff Heisler
- Durée: 2 h et 12 min
- Date de publication: 2024-01-24
- Langue: Anglais
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In "How to Sell Like a Con Artist," Shaun Graff takes you on an intriguing journey into the world of persuasion, as seen through the eyes of the most unlikely teachers....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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The Online Marketplace Advantage
- Sell More, Scale Faster, and Create a World-Class Digital Customer Experience
- Auteur(s): Adrien Nussenbaum, Philippe Corrot
- Narrateur(s): Shawn Compton
- Durée: 5 h et 34 min
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In today's digital-first economy, marketplaces are growing at twice the rate of overall eCommerce—and proving that traditional eCommerce is no longer enough. With The Online Marketplace Advantage: Sell More, Scale Faster, and Create a World-Class Digital Customer Experience, the duo behind more than 300 of the world's most successful marketplaces reveals the strategies every enterprise needs to take the lead.
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The Online Marketplace Advantage
- Sell More, Scale Faster, and Create a World-Class Digital Customer Experience
- Narrateur(s): Shawn Compton
- Durée: 5 h et 34 min
- Date de publication: 2023-04-25
- Langue: Anglais
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In today's digital-first economy, marketplaces are growing at twice the rate of overall eCommerce—and proving that traditional eCommerce is no longer enough. The Online Marketplace Advantage reveals the strategies every enterprise needs to take the lead....
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Prix courant: 21,92$ ou 1 crédit
Prix réduit: 21,92$ ou 1 crédit
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Be the Go-To
- How to Own Your Competitive Market, Charge More, and Have Customers Love You for It
- Auteur(s): Theresa M. Lina
- Narrateur(s): Theresa M. Lina, John Lina
- Durée: 10 h et 1 min
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Are customers failing to see what sets your brand apart, pushing your prices (and margins) down? Healthy prices and profits are a company’s lifeblood, critical for funding current operations and future growth. Yet too many businesses look alike and are then forced to compete on price alone. Instead, they should aim for clear, sustainable differentiation, owning the market as the enduring Go-To brand. Theresa M. Lina will help you escape the commodity trap.
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Be the Go-To
- How to Own Your Competitive Market, Charge More, and Have Customers Love You for It
- Narrateur(s): Theresa M. Lina, John Lina
- Durée: 10 h et 1 min
- Date de publication: 2023-03-08
- Langue: Anglais
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Theresa M. Lina will help you escape the commodity trap....
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Prix courant: 19,18$ ou 1 crédit
Prix réduit: 19,18$ ou 1 crédit
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Customer Service for Beginners
- Build Five Star Customer Service Skills You Need to Succeed
- Auteur(s): T J Alistair
- Narrateur(s): Belinda Washington
- Durée: 2 h et 59 min
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Not sure how to speak with people on the phone or face to face? Have problems dealing with difficult customers? If you want to feel more satisfied at work, stand out as a valuable employee, and learn five-star customer service skills that will help you shine, then you want to listen to Customer Service for Beginners! People come back to businesses that provide them with a quality experience and excellent customer service, and they avoid the employees and places that don’t. Great customer service will keep your clients happy while building your skill set.
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Customer Service for Beginners
- Build Five Star Customer Service Skills You Need to Succeed
- Narrateur(s): Belinda Washington
- Durée: 2 h et 59 min
- Date de publication: 2024-02-15
- Langue: Anglais
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If you want to feel more satisfied at work, stand out as a valuable employee, and learn five-star customer service skills that will help you shine, then you want to listen to Customer Service for Beginners!
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Prix courant: 13,00$ ou 1 crédit
Prix réduit: 13,00$ ou 1 crédit
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Direct Marketing: The Art of Marketing to Customers
- Auteur(s): Susan Kilmer
- Narrateur(s): Katherine Thompson
- Durée: 3 h et 40 min
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Have you ever started a business and did not sell or earn as much money as you wanted? Or are you having a tough time getting someone to buy from you? Are you lost when it comes to figuring out what people want? Don't worry! I put together this quick, easy-to-understand guide about the Art of Marketing to Customers.
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Direct Marketing: The Art of Marketing to Customers
- Narrateur(s): Katherine Thompson
- Durée: 3 h et 40 min
- Date de publication: 2016-03-10
- Langue: Anglais
- Have you ever started a business and did not sell or earn as much money as you wanted? Or are you having a tough time getting someone to buy from you?...
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Prix courant: 20,10$ ou 1 crédit
Prix réduit: 20,10$ ou 1 crédit
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Keep It Simple
- Customer Service from Heaven
- Auteur(s): Charles Johnson
- Narrateur(s): Michael Hatak
- Durée: 49 min
- Version intégrale
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Great customer service is dying. Is life too busy to teach this skill anymore? If it is, you are going to have a difficult time keeping customers. It doesn’t matter if you are in the restaurant business, retail business, salon and spa business, a government contractor, car dealership, or grocery store.
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Keep It Simple
- Customer Service from Heaven
- Narrateur(s): Michael Hatak
- Durée: 49 min
- Date de publication: 2020-08-07
- Langue: Anglais
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Great customer service is dying. Is life too busy to teach this skill anymore? If it is, you are going to have a difficult time keeping customers....
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Prix courant: 4,95$ ou 1 crédit
Prix réduit: 4,95$ ou 1 crédit
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
- Auteur(s): Gabe Zichermann, Joselin Linder
- Narrateur(s): Tom Dheere
- Durée: 5 h et 21 min
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Harness the power of games to create extraordinary customer engagement with Game-Based Marketing. Gamification is revolutionizing the web and mobile apps. Innovative startups like Foursquare and Swoopo, growth companies like Gilt and Groupon and established brands like United Airlines and Nike all agree: the most powerful way to create and engage a vibrant community is with game mechanics.
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Game-Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests
- Narrateur(s): Tom Dheere
- Durée: 5 h et 21 min
- Date de publication: 2011-11-09
- Langue: Anglais
- Harness the power of games to create extraordinary customer engagement....
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Prix courant: 26,40$ ou 1 crédit
Prix réduit: 26,40$ ou 1 crédit
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Marketing Management for Beginners
- How to Create and Establish Your Brand With the Right Marketing Management, Build Sustainable Customer Relationships and Increase Sales Despite a Buyer’s Market
- Auteur(s): Sebastian Wahlig
- Narrateur(s): Casey Wayman
- Durée: 1 h et 24 min
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Intelligent marketing management is an important tool for brand building and sustainable customer loyalty. Here you will get an introduction to marketing management and its most important basics: What does the term actually mean these days and what goals does it pursue? Surely you have heard of the well-known marketing mix, but what exactly is behind it? You will find easy-to-understand answers to all these questions in this book, which will help you to get a general overview of the basics. In addition, you will receive important practical tips as well as a 10-step action plan.
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Marketing Management for Beginners
- How to Create and Establish Your Brand With the Right Marketing Management, Build Sustainable Customer Relationships and Increase Sales Despite a Buyer’s Market
- Narrateur(s): Casey Wayman
- Durée: 1 h et 24 min
- Date de publication: 2024-01-05
- Langue: Anglais
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Intelligent marketing management is an important tool for brand building and sustainable customer loyalty. Here you will get an introduction to marketing management...
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Prix courant: 12,89$ ou 1 crédit
Prix réduit: 12,89$ ou 1 crédit
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Meaningful Measurement of the Customer Experience, 2nd Edition
- House of the Customer
- Auteur(s): Greg Kihlstrom
- Narrateur(s): Kenneth Montgomery
- Durée: 3 h et 54 min
- Version intégrale
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Customer experience has become the primary method of competitive differentiation between most brands today. While most companies claim that customers and their needs drive decisions and priority within their organizations, when it comes time to prioritize customer needs, it can often be more difficult and less clear exactly how and what to do.
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Meaningful Measurement of the Customer Experience, 2nd Edition
- House of the Customer
- Narrateur(s): Kenneth Montgomery
- Durée: 3 h et 54 min
- Date de publication: 2024-05-31
- Langue: Anglais
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While most companies claim that customers and their needs drive decisions and priority within their organizations, when it comes time to prioritize customer needs, it can often be more difficult and less clear exactly how and what to do.
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Social Media Marketing Live
- Discover How Live Video Streaming on YouTube, Instagram, and Twitch Can Help Supercharge Your Business Growth in 2020 (Social Media Marketing Masterclass)
- Auteur(s): Rory Ames-Hyatt
- Narrateur(s): Andy Dus
- Durée: 3 h et 8 min
- Version intégrale
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Au global
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The ever-changing world of social media marketing means that you need to constantly find new tactics to stay ahead of your competition. And when it comes to building brand awareness, video marketing dominates as the premium way to get your message out to your potential customers. With Social Media Marketing Live, you will have everything you need to begin taking advantage of live-streaming video - which can help you bring in extra sales, generate more leads, and really push your brand to win big online.
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Social Media Marketing Live
- Discover How Live Video Streaming on YouTube, Instagram, and Twitch Can Help Supercharge Your Business Growth in 2020 (Social Media Marketing Masterclass)
- Narrateur(s): Andy Dus
- Durée: 3 h et 8 min
- Date de publication: 2019-12-26
- Langue: Anglais
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With Social Media Marketing Live, you will have everything you need to begin taking advantage of live-streaming video - which can help you bring in extra sales, generate more leads, and really push your brand to win big online....
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Prix courant: 18,74$ ou 1 crédit
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Future Demand
- Why Building Your Brand Among Tomorrow's Customers Is the Key to Start-up Success
- Auteur(s): James Hurman
- Narrateur(s): James Hurman
- Durée: 2 h
- Version intégrale
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Au global
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Performance
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Histoire
A start-up comes to market with a new product. Using cost-effective digital marketing, they get their solution in front of those customers. Growth happens exponentially. VCs and the media pile in. Then growth slows. Eventually, the whole thing peters out, usually three years from launch. How do you prevent this from happening to your start-up? Future Demand explores the realities of how start-ups grow beyond their eager early users, providing evidence and insight into how to build your brand among the much larger group of customers who’ll buy from you in the future.
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Future Demand
- Why Building Your Brand Among Tomorrow's Customers Is the Key to Start-up Success
- Narrateur(s): James Hurman
- Durée: 2 h
- Date de publication: 2022-09-08
- Langue: Anglais
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Future Demand explores the realities of how start-ups grow beyond their eager early users, providing evidence and insight into how to build your brand among the much larger group of customers who’ll buy from you in the future....
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Prix courant: 15,14$ ou 1 crédit
Prix réduit: 15,14$ ou 1 crédit
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