Customer Relationship Management
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Auteur(s): Bruce Loeffler, Brian Church
- Narrateur(s): Kevin Young
- Durée: 8 h et 47 min
- Version intégrale
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Au global
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Performance
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Histoire
The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Narrateur(s): Kevin Young
- Durée: 8 h et 47 min
- Date de publication: 2020-07-27
- Langue: Anglais
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Bring Disney-level customer experience to your organization with insider guidance....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Charming Your Way to the Top
- Hollywood's Premier P.R. Executive Shows You How to Get Ahead
- Auteur(s): Michael Levine
- Narrateur(s): Lloyd James
- Durée: 6 h et 34 min
- Version intégrale
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Au global
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Performance
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Histoire
Charm is good business. It can increase your income, boost your status, and establish and maintain your reputation. Most businesspeople don't fully understand the concept of charm. It ought to be a reflex, a conditioned response, to "turn on the charm" when dealing with customers, clients, associates, and employees, but it isn't. Charm draws customers. Charm gets noticed. But charm is only partly innate. Much of it is learned.
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Charming Your Way to the Top
- Hollywood's Premier P.R. Executive Shows You How to Get Ahead
- Narrateur(s): Lloyd James
- Durée: 6 h et 34 min
- Date de publication: 2006-09-11
- Langue: Anglais
- Charm is good business. It can increase your income, boost your status, and establish and maintain your reputation....
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Prix courant: 14,09$ ou 1 crédit
Prix réduit: 14,09$ ou 1 crédit
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Act Like a Business, Think Like a Customer
- Managing You Business Using Loyalty, Relationships, and Engagement
- Auteur(s): Dr. Elijah G. Clark
- Narrateur(s): Dr. Elijah G. Clark
- Durée: 4 h et 5 min
- Version intégrale
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Au global
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Performance
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Histoire
As humans, we are greatly influenced by our relationships. We each enjoy being members of loyalty programs and networking groups that align with our goals. We have selected and continue to go to the same supermarkets, gas stations, banks, and purchase from only select companies. This happens because of an unspoken relationship that exists with these businesses and brands. They make us happy, we trust them, and their consistency is calming in a chaotic world with too many choices.
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Act Like a Business, Think Like a Customer
- Managing You Business Using Loyalty, Relationships, and Engagement
- Narrateur(s): Dr. Elijah G. Clark
- Durée: 4 h et 5 min
- Date de publication: 2017-08-10
- Langue: Anglais
- As humans, we are greatly influenced by our relationships....
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Prix courant: 19,78$ ou 1 crédit
Prix réduit: 19,78$ ou 1 crédit
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42 Rules to Turn Prospects into Customers, 2nd Edition
- How to Build Profitable Relationships to Close More Sales and Drive More Business
- Auteur(s): Meridith Elliott Powell
- Narrateur(s): Christy Lynn
- Durée: 3 h et 34 min
- Version intégrale
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Au global
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Performance
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Histoire
The economy is changing. Trust and value have become the new Return on Investment (ROI). Consumers are the new drivers of the market; they are in control of where, when, how and from whom they buy. Meridith Elliott Powell draws on her 20-plus years in sales to give you a practical step-by-step guide on how to find the right prospects, build profitable relationships, close more sales and turn your customers into champions for your business.
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42 Rules to Turn Prospects into Customers, 2nd Edition
- How to Build Profitable Relationships to Close More Sales and Drive More Business
- Narrateur(s): Christy Lynn
- Durée: 3 h et 34 min
- Date de publication: 2014-04-08
- Langue: Anglais
- The economy is changing. Trust and value have become the new Return on Investment (ROI)....
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Prix courant: 20,10$ ou 1 crédit
Prix réduit: 20,10$ ou 1 crédit
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Auteur(s): Yasmin Davidds PsyD, Ann Bidou
- Narrateur(s): Nicol Zanzarella
- Durée: 8 h et 47 min
- Version intégrale
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Au global
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Performance
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Histoire
When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Narrateur(s): Nicol Zanzarella
- Durée: 8 h et 47 min
- Date de publication: 2015-08-12
- Langue: Anglais
- When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive....
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Prix courant: 26,00$ ou 1 crédit
Prix réduit: 26,00$ ou 1 crédit
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The Smile Prescription
- Auteur(s): Rich Castellano MD
- Narrateur(s): Rich Castellano MD
- Durée: 4 h et 40 min
- Version intégrale
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Au global
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Performance
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Histoire
The Smile Prescription isn't just a book to listen to; it's a smile prescription to take and master. Real science, true stories, and fun exercises create lasting results. The Smile Prescription teaches you how to live a happier, healthier, and more abundant life.
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The Smile Prescription
- Narrateur(s): Rich Castellano MD
- Durée: 4 h et 40 min
- Date de publication: 2015-12-16
- Langue: Anglais
- The Smile Prescription isn't just a book to listen to; it's a smile prescription to take and master. Real science, true stories, and fun exercises create lasting results....
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Prix courant: 19,78$ ou 1 crédit
Prix réduit: 19,78$ ou 1 crédit
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How to Punch the Sunday Jitters in the Face (2nd Edition)
- The High Performance Blueprint for Unstoppable CEOs & Founders
- Auteur(s): TK Kader
- Narrateur(s): TK Kader
- Durée: 2 h et 45 min
- Version intégrale
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Au global
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Performance
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Histoire
Tired of trying hard only to barely inch ahead? Learn the EXACT HABITS of the top one percent of the most successful CEOs and founders. This will teach you how to develop the mindset and habits of the most successful founders. It's how you achieve success while protecting your well-being.
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How to Punch the Sunday Jitters in the Face (2nd Edition)
- The High Performance Blueprint for Unstoppable CEOs & Founders
- Narrateur(s): TK Kader
- Durée: 2 h et 45 min
- Date de publication: 2022-12-22
- Langue: Anglais
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Tired of trying hard only to barely inch ahead? Learn the EXACT HABITS of the top one percent of the most successful CEOs and founders. This will teach you how to develop the mindset and habits of the most successful founders. It's how you achieve success while protecting your well-being.
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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