Customer Success
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Profit Heroes
- Breakthrough Strategies for Winning Customers and Building Profits
- Auteur(s): Bob Rickert
- Narrateur(s): Ray Gallagher
- Durée: 4 h et 37 min
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I wrote this book because I believe selling is undergoing its most significant change in more than 30 years. For those who recognize it, there is a "call to arms" that is transforming how sellers must sell, and what it will take to succeed in the future. Those who don't recognize it, or fail to heed it, will be left clinging to outdated assumptions and miscalculations about the centers of influence and the new business metrics that are fast becoming the primary currency in every customer exchange.
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Profit Heroes
- Breakthrough Strategies for Winning Customers and Building Profits
- Narrateur(s): Ray Gallagher
- Durée: 4 h et 37 min
- Date de publication: 2023-08-02
- Langue: Anglais
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I wrote this book because I believe selling is undergoing its most significant change in more than 30 years. For those who recognize it, there is a "call to arms" that is transforming how sellers must sell, and what it will take to succeed in the future....
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Building a Six Figure Sales Career
- How to Develop the Four Golden Pillars of Sales Success
- Auteur(s): Chris Widener
- Narrateur(s): Chis Widener
- Durée: 1 h et 5 min
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Do you know a person who just seems to “have it all” when it comes to closing sales deals? What is it about that person that makes them wealthy? In this program, best-selling author Chris Widener outlines the tools to gain trust, build respect, develop admiration and create loyalty with everyone you meet. Chris has used these skills to build a successful speaking career, which has led to him sharing the stage with US Presidents, NFL players and being asked to speak at Harvard Business School.
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Building a Six Figure Sales Career
- How to Develop the Four Golden Pillars of Sales Success
- Narrateur(s): Chis Widener
- Durée: 1 h et 5 min
- Date de publication: 2014-10-14
- Langue: Anglais
- In this program, best-selling author Chris Widener outlines the tools to gain trust, build respect, develop admiration and create loyalty with everyone you meet....
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Prix courant: 11,11$ ou 1 crédit
Prix réduit: 11,11$ ou 1 crédit
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The Toxic Client
- Knowing and Avoiding Problem Customers
- Auteur(s): Garrett Sutton
- Narrateur(s): Garrett Sutton
- Durée: 5 h et 17 min
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Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while we learn an important truth: Not every client is a good client. In fact some of them are truly toxic.
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fantastic
- Écrit par Utilisateur anonyme le 2023-01-10
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The Toxic Client
- Knowing and Avoiding Problem Customers
- Narrateur(s): Garrett Sutton
- Durée: 5 h et 17 min
- Date de publication: 2016-07-26
- Langue: Anglais
- Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base....
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Prix courant: 19,18$ ou 1 crédit
Prix réduit: 19,18$ ou 1 crédit
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The Impact of Excellent Customer Service on Business Growth
- Auteur(s): Uche Akeeb
- Narrateur(s): Mandy Grant-Grierson
- Durée: 1 h et 2 min
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Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service, and it also explains thе main rеаѕоn whу mаnу ѕuссеѕѕful соmраniеѕ make excellent customer service аn imроrtаnt еlеmеnt in thеir agenda. What you’ll learn in this book will work great for business owners, entrepreneurs, and training of customer service specialists.
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The Impact of Excellent Customer Service on Business Growth
- Narrateur(s): Mandy Grant-Grierson
- Durée: 1 h et 2 min
- Date de publication: 2021-07-26
- Langue: Anglais
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Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service....
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Prix courant: 8,71$ ou 1 crédit
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Auteur(s): Susan Solovic, Ray Manley
- Narrateur(s): Cassandra Campbell
- Durée: 7 h et 37 min
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Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? How do you stay a step ahead of competitors? The solution is surprisingly straightforward: innovate tweak by tweak.
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The One-Percent Edge
- Small Changes That Guarantee Relevance and Build Sustainable Success
- Narrateur(s): Cassandra Campbell
- Durée: 7 h et 37 min
- Date de publication: 2018-02-20
- Langue: Anglais
- Solid profits, a strong brand, steady customers - all of these can vanish when market shifts disrupt business as usual. So how do you keep from losing ground? Find out....
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Prix courant: 25,05$ ou 1 crédit
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Your Small Business
- Ideas on Making Your Offline Business Attractive to More Customers
- Auteur(s): Melissa Slater
- Narrateur(s): Troy McElfresh
- Durée: 16 min
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If you are looking to expand the reach of your small offline business there are several ways you can achieve this. While you can use the internet to reach out to customers, you can also just become more active in your community. Let's take a look. If you become an active member of your community you will quickly become more recognized. This means that as well as your business name, people will know, like and trust you. This is a great way to attract new customers to your business.
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Your Small Business
- Ideas on Making Your Offline Business Attractive to More Customers
- Narrateur(s): Troy McElfresh
- Durée: 16 min
- Date de publication: 2014-12-05
- Langue: Anglais
- If you are looking to expand the reach of your small offline business there are several ways you can achieve this....
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Prix courant: 5,22$ ou 1 crédit
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Data Analytics
- Using Big Data Analytics for Business to Increase Profits and Create Happy Customers
- Auteur(s): Matthew Adams
- Narrateur(s): Adam Danoff
- Durée: 1 h et 50 min
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In Data Analytics: Using Big Data Analytics for Business to Increase Profits and Create Happy Customers, Matthew Adams reveals the reality of the big data analytics world, and outlines clear and actionable steps that will equip the listener with the tools needed for this next phase of human evolution. This book contains proven steps and strategies on how to use everyday data analytics for business to increase profitability and customer satisfaction.
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Data Analytics
- Using Big Data Analytics for Business to Increase Profits and Create Happy Customers
- Narrateur(s): Adam Danoff
- Durée: 1 h et 50 min
- Date de publication: 2016-11-24
- Langue: Anglais
- This book contains proven steps and strategies on how to use everyday data analytics for business to increase profitability and customer satisfaction....
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Prix courant: 9,34$ ou 1 crédit
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The Basics of Agile and Lean
- Develop an Agile Mindset and Lean Thinking (The Basics of Customer-First Product Management, Book 1)
- Auteur(s): Aditi Agarwal
- Narrateur(s): Douglas Birk
- Durée: 1 h et 28 min
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People often debate whether Agile and Lean are the same or different. This audiobook is made to introduce you to the core values and principles of both Agile and Lean methodologies and will hopefully answer some of the common questions about them.
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The Basics of Agile and Lean
- Develop an Agile Mindset and Lean Thinking (The Basics of Customer-First Product Management, Book 1)
- Narrateur(s): Douglas Birk
- Série: The Basics of Customer-First Product Management, Livre 1
- Durée: 1 h et 28 min
- Date de publication: 2020-03-27
- Langue: Anglais
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People often debate whether Agile and Lean are the same or different. This audiobook is made to introduce you to the core values and principles of both Agile and Lean methodologies and will hopefully answer some of the common questions about them....
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Prix courant: 8,71$ ou 1 crédit
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Job Interview Guide: Customer Service Representative, Financial Analyst, Lab Technician, Operations Manager
- Auteur(s): Anthony Roots
- Narrateur(s): Robert Meyer Narrations
- Durée: 23 min
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Tips on interviewing for positions as a customer service representative, financial analyst, lab technician, and operations manager.
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Job Interview Guide: Customer Service Representative, Financial Analyst, Lab Technician, Operations Manager
- Narrateur(s): Robert Meyer Narrations
- Durée: 23 min
- Date de publication: 2018-07-17
- Langue: Anglais
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Tips on interviewing for positions as a customer service representative, financial analyst, lab technician, and operations manager....
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Prix courant: 4,95$ ou 1 crédit
Prix réduit: 4,95$ ou 1 crédit
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Evangelist Marketing
- What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't)
- Auteur(s): Alex L. Goldfayn
- Narrateur(s): Eric Jason Martin
- Durée: 8 h et 45 min
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The technology industry regularly invests billions of dollars into products that will never find mainstream consumer success. They fail because of one simple reason: poor marketing. The industry is leaving billions of dollars on the table because most companies don’t know how to turn their customers into brand evangelists.
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Evangelist Marketing
- What Apple, Amazon, and Netflix Understand About Their Customers (That Your Company Probably Doesn't)
- Narrateur(s): Eric Jason Martin
- Durée: 8 h et 45 min
- Date de publication: 2013-09-13
- Langue: Anglais
- The technology industry regularly invests billions of dollars into products that will never find mainstream consumer success.....
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Prix courant: 25,00$ ou 1 crédit
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Auteur(s): Mark Donnolo
- Narrateur(s): Walter Dixon
- Durée: 4 h et 21 min
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When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking audiobook on sales creativity, listeners will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers' needs while expanding the salesperson's entire way of thinking.
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Narrateur(s): Walter Dixon
- Durée: 4 h et 21 min
- Date de publication: 2014-02-07
- Langue: Anglais
- When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants....
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Prix courant: 21,00$ ou 1 crédit
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The Buzz
- 50 Little Things That Make a Big Difference to Serve Your Customers (Bookbytes Executive Summary)
- Auteur(s): David Freemantle
- Narrateur(s): Bookbytes
- Durée: 10 min
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Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.
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Prix courant: 1,43$ ou 1 crédit
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Agile and Lean Office (Key to Increasing Profit and Employee/Customer Satisfaction)
- Auteur(s): Ade Asefeso MCIPS MBA
- Narrateur(s): Ron Herczig
- Durée: 2 h et 23 min
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Agile and Lean Office are so deeply interwoven that if you are doing agile you are doing lean, and vice-versa. Those considering process change will likely find the description of the interrelatedness interesting and enlightening. The question should I use lean office instead of agile office is based on a false premise because office environments are complex systems. There can be thousands of integration points as information flows along a value stream.
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Agile and Lean Office (Key to Increasing Profit and Employee/Customer Satisfaction)
- Narrateur(s): Ron Herczig
- Durée: 2 h et 23 min
- Date de publication: 2014-04-21
- Langue: Anglais
- Agile and Lean Office are so deeply interwoven that if you are doing agile you are doing lean, and vice-versa...
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Prix courant: 9,20$ ou 1 crédit
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WINX
- The Problem-Solving Model to Win Exponentially with Customers, Employees and Your Bottom Line
- Auteur(s): Irma Parone
- Narrateur(s): M.A. Doerfler
- Durée: 4 h et 35 min
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Inside this ultimate business guide, you’ll join international best-selling author and sought-after leadership consultant Irma Parone as she reveals a proven action plan for leveling up your organization and applying WINX to your business challenges.
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WINX
- The Problem-Solving Model to Win Exponentially with Customers, Employees and Your Bottom Line
- Narrateur(s): M.A. Doerfler
- Durée: 4 h et 35 min
- Date de publication: 2023-01-16
- Langue: Anglais
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Inside this ultimate business guide, you’ll join international best-selling author and sought-after leadership consultant Irma Parone as she reveals a proven action plan for leveling up your organization and applying WINX to your business challenges....
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Prix courant: 18,74$ ou 1 crédit
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Design Thinking Journey
- Development and Growth to Improve your Team and Understand Unmet Customer Needs
- Auteur(s): Hugo Locke
- Narrateur(s): Ben Koschella
- Durée: 3 h et 36 min
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With the hustle culture, it is a bit difficult to solve challenges in less time as well as achieve goals like team development and meeting customer needs. Design Thinking Journey is a fundamental audiobook for the development and growth of your team as well as to understand your customer’s needs to meet them. The audiobook helps you learn how to improve customer experience and also make sure your team is at the top of their game throughout, thereby ensuring a win-win situation for your business.
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Design Thinking Journey
- Development and Growth to Improve your Team and Understand Unmet Customer Needs
- Narrateur(s): Ben Koschella
- Durée: 3 h et 36 min
- Date de publication: 2020-06-03
- Langue: Anglais
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With the hustle culture, it is a bit difficult to solve challenges in less time as well as achieve goals like team development and meeting customer needs....
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The Salesperson Paradox
- A Strikingly Simple Way to Provide Solutions Your Customers Can't Say No To
- Auteur(s): Douglas Vigliotti
- Narrateur(s): Douglas Vigliotti
- Durée: 4 h et 21 min
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Douglas Vigliotti uses a unique but simple sales philosophy backed by 12 years of selling experience, and easy-to-understand examples to show you how to provide solutions your customers actually want. Yes, solutions your customers want to buy from you. The Salesperson Paradox will show you exactly how to create, position, and provide these solutions. It's a solution selling playbook packed with instantly implementable sales tools, guides, and frameworks. It's sales coaching aided by sales training. It's sales strategy backed by sales tactics.
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The Salesperson Paradox
- A Strikingly Simple Way to Provide Solutions Your Customers Can't Say No To
- Narrateur(s): Douglas Vigliotti
- Durée: 4 h et 21 min
- Date de publication: 2018-01-26
- Langue: Anglais
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Douglas Vigliotti uses a unique but simple sales philosophy backed by 12 years of selling experience, and easy-to-understand examples to show you how to provide solutions your customers actually want. Yes, solutions your customers want to buy from you. He begs you to answer the pivotal question....
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Prix courant: 18,74$ ou 1 crédit
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Social Nation
- How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business
- Auteur(s): Barry Libert
- Narrateur(s): Pete Larkin
- Durée: 5 h et 6 min
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This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. As a leader and manager, you'll find out how to use these tools to harness social interactions to improve your business and to create your own social nation. The book provides a social assessment for leaders, managers and employees to scientifically evaluate your individual social skills and competencies.
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Social Nation
- How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business
- Narrateur(s): Pete Larkin
- Durée: 5 h et 6 min
- Date de publication: 2020-07-10
- Langue: Anglais
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This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services....
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Prix courant: 17,81$ ou 1 crédit
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Cavemen Can't Market
- Attracting, Conversing, and Creating Loyal Customers Using WOO Marketing
- Auteur(s): Jonathan Peters PhD
- Narrateur(s): Dale McConachie
- Durée: 4 h et 39 min
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Caveman marketing tactics no longer work. It used to be that if we took out enough ads, bought enough impressions, and had a persuasive message, we could wear prospective customers down until they eventually bought. But we are no longer in charge - they are. That is why we must change our marketing concept from the "Caveman Way" to the "WOO Way". A few marketers understand that the game has changed. Rather than hitting customers over the head with ad after ad, they go to potential customers where they are. Once there, they begin a relationship with them, in essence courting them.
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Cavemen Can't Market
- Attracting, Conversing, and Creating Loyal Customers Using WOO Marketing
- Narrateur(s): Dale McConachie
- Durée: 4 h et 39 min
- Date de publication: 2013-04-23
- Langue: Anglais
- Caveman marketing tactics no longer work. It used to be that if we took out enough ads, bought enough impressions, and had a persuasive message, we could wear prospective customers down until they eventually bought....
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Prix courant: 23,12$ ou 1 crédit
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Digital Delight: Second Edition
- Planning, Measuring, and Optimizing Great Digital Customer and Employee Experiences
- Auteur(s): Greg Kihlström
- Narrateur(s): Kenneth Montgomery
- Durée: 2 h et 26 min
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We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.
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Digital Delight: Second Edition
- Planning, Measuring, and Optimizing Great Digital Customer and Employee Experiences
- Narrateur(s): Kenneth Montgomery
- Durée: 2 h et 26 min
- Date de publication: 2022-11-18
- Langue: Anglais
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We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize....
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Prix courant: 8,71$ ou 1 crédit
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The Frontline CEO
- Turn Employees into Decision Makers Who Innovate Solutions, Win Customers, and Boost Profits
- Auteur(s): Eric Strafel
- Narrateur(s): Stephen R. Thorne
- Durée: 7 h et 49 min
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Histoire
Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesn't come from the top - it comes from your employees on the frontlines who interact with customers and have the ability to see and respond to the shifting landscape before anyone else.
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The Frontline CEO
- Turn Employees into Decision Makers Who Innovate Solutions, Win Customers, and Boost Profits
- Narrateur(s): Stephen R. Thorne
- Durée: 7 h et 49 min
- Date de publication: 2021-09-07
- Langue: Anglais
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Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesn't come from the top....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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