Customer Success
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All About Them
- Grow Your Business by Focusing on Others
- Auteur(s): Bruce Turkel, Bob Burg - foreword
- Narrateur(s): Doug Turkel
- Durée: 7 h et 33 min
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The best companies and most successful salespeople live by a three-word mantra - "it's all about them" - because when they relentlessly focus their brand on their customers instead of themselves, their businesses flourish. All About Them shows listeners how to use this simple but extremely powerful influencing technique. Bruce Turkel, who has advised some of the world's greatest companies, including American Express and Bacardi, lays the groundwork by relating his personal journey of discovery to the "All About Them" principle.
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All About Them
- Grow Your Business by Focusing on Others
- Narrateur(s): Doug Turkel
- Durée: 7 h et 33 min
- Date de publication: 2016-09-06
- Langue: Anglais
- The best companies and most successful salespeople live by a three-word mantra - "it's all about them"....
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Prix courant: 26,00$ ou 1 crédit
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Killing the Sale
- Auteur(s): Todd Duncan
- Narrateur(s): Todd Duncan
- Durée: 4 h et 10 min
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Wall Street Journal and BusinessWeek best-selling author and leader of one of America's top sales training companies, Todd Duncan reveals the 10 most deadly mistakes salespeople make, and offers insight on how to avoid them. Duncan addresses the catastrophic mistakes that are commonly made, such as selling your product before knowing your customer or making unplanned calls on unknown customers, with clarity and directness.
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Killing the Sale
- Narrateur(s): Todd Duncan
- Durée: 4 h et 10 min
- Date de publication: 2004-07-22
- Langue: Anglais
- Wall Street Journal and BusinessWeek best-selling author and leader of one of America's top sales training companies, Todd Duncan reveals the 10 most deadly mistakes salespeople make....
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Prix courant: 25,24$ ou 1 crédit
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Top of Mind
- Use Content to Unleash Your Influence and Engage Those Who Matter to You
- Auteur(s): John Hall
- Narrateur(s): Scott Pollak
- Durée: 5 h et 14 min
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What do many successful businesses and leaders have in common? They're the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By developing habits and strategies that focus on engaging your audience, creating meaningful relationships, and delivering value consistently, day in and day out. It's the winning approach John Hall used to build Influence & Co. into one of “America's Most Promising Companies”, according to Forbes.
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Top of Mind
- Use Content to Unleash Your Influence and Engage Those Who Matter to You
- Narrateur(s): Scott Pollak
- Durée: 5 h et 14 min
- Date de publication: 2021-07-20
- Langue: Anglais
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Position yourself for success by establishing and developing content-driven relationships that keep you and your brand Top of Mind....
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Prix courant: 17,54$ ou 1 crédit
Prix réduit: 17,54$ ou 1 crédit
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Supercommunicator
- Explaining the Complicated So Anyone Can Understand
- Auteur(s): Frank J. Pietrucha
- Narrateur(s): Sean Pratt
- Durée: 6 h et 22 min
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In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances. But what they don't grasp is how to tell the world about them. Communicating technical content to nontechnical listeners has fast become a critical 21st-century skill. Explaining what you do and why it's important drives funding, policy decisions, media exposure, public awareness, and customer adoption.
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Supercommunicator
- Explaining the Complicated So Anyone Can Understand
- Narrateur(s): Sean Pratt
- Durée: 6 h et 22 min
- Date de publication: 2014-04-15
- Langue: Anglais
- In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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Selling with a Servant Heart
- Ten Lessons to the Path to Joy and Increased Income
- Auteur(s): Jim Doyle
- Narrateur(s): Jim Doyle
- Durée: 5 h et 1 min
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There is a common misconception that being good at sales necessitates aggressive closing or finding ways to effectively bring in clients. Think again! Author and sales trainer Jim Doyle explains how the best sellers have a commitment to their customers that goes way beyond being customer focused. Servant Heart Sellers, as he calls them, are obsessed with making sure the products they sell make a difference for their customers, not just closing the deal. This commitment changes everything about their sales approach.
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Selling with a Servant Heart
- Ten Lessons to the Path to Joy and Increased Income
- Narrateur(s): Jim Doyle
- Durée: 5 h et 1 min
- Date de publication: 2021-11-05
- Langue: Anglais
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There is a common misconception that being good at sales necessitates aggressive closing or finding ways to effectively bring in clients. Think again! Listen to find out more....
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Prix courant: 25,00$ ou 1 crédit
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Auteur(s): Calvin L. Chou, Laura Cooley
- Narrateur(s): Neal Vickers
- Durée: 7 h et 52 min
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Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Narrateur(s): Neal Vickers
- Durée: 7 h et 52 min
- Date de publication: 2021-08-03
- Langue: Anglais
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Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication....
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Prix courant: 22,97$ ou 1 crédit
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Auteur(s): Don Peppers, Martha Rogers Ph.D.
- Narrateur(s): Don Peppers, Martha Rogers Ph.D.
- Durée: 7 h et 2 min
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In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.
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Rules to Break and Laws to Follow
- How Your Business Can Beat the Crisis of Short-Termism
- Narrateur(s): Don Peppers, Martha Rogers Ph.D.
- Durée: 7 h et 2 min
- Date de publication: 2008-05-15
- Langue: Anglais
- In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules....
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Prix courant: 26,00$ ou 1 crédit
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Uplifting Service
- The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
- Auteur(s): Ron Kaufman
- Narrateur(s): Adam Danoff
- Durée: 7 h et 30 min
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In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages.
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Uplifting Service
- The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
- Narrateur(s): Adam Danoff
- Durée: 7 h et 30 min
- Date de publication: 2014-06-18
- Langue: Anglais
- Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day....
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Prix courant: 22,59$ ou 1 crédit
Prix réduit: 22,59$ ou 1 crédit
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The Professional Waiter
- Arts & Crafts
- Auteur(s): Anastasia E. Suárez
- Narrateur(s): Giselle Halberthal
- Durée: 2 h et 17 min
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It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies.
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The Professional Waiter
- Arts & Crafts
- Narrateur(s): Giselle Halberthal
- Durée: 2 h et 17 min
- Date de publication: 2023-08-16
- Langue: Anglais
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It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies....
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Prix courant: 8,71$ ou 1 crédit
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Future Demand
- Why Building Your Brand Among Tomorrow's Customers Is the Key to Start-up Success
- Auteur(s): James Hurman
- Narrateur(s): James Hurman
- Durée: 2 h
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A start-up comes to market with a new product. Using cost-effective digital marketing, they get their solution in front of those customers. Growth happens exponentially. VCs and the media pile in. Then growth slows. Eventually, the whole thing peters out, usually three years from launch. How do you prevent this from happening to your start-up? Future Demand explores the realities of how start-ups grow beyond their eager early users, providing evidence and insight into how to build your brand among the much larger group of customers who’ll buy from you in the future.
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Future Demand
- Why Building Your Brand Among Tomorrow's Customers Is the Key to Start-up Success
- Narrateur(s): James Hurman
- Durée: 2 h
- Date de publication: 2022-09-08
- Langue: Anglais
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Future Demand explores the realities of how start-ups grow beyond their eager early users, providing evidence and insight into how to build your brand among the much larger group of customers who’ll buy from you in the future....
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Prix courant: 15,14$ ou 1 crédit
Prix réduit: 15,14$ ou 1 crédit
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The 5 Principles of IT Customer Service Success
- Auteur(s): Don R. Crawley
- Narrateur(s): Don R. Crawley
- Durée: 1 h et 30 min
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Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the listener how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service. Ignoring the dictates of most customer service books, The 5 Principles of IT Customer Service focuses instead on the timeless principles of pride in your work combined with compassion and empathy for our customers and colleagues, excellent listening skills, and an ability to treat all people with dignity and respect.
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The 5 Principles of IT Customer Service Success
- Narrateur(s): Don R. Crawley
- Durée: 1 h et 30 min
- Date de publication: 2022-01-12
- Langue: Anglais
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Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the listener how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service....
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Prix courant: 8,71$ ou 1 crédit
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The Laws of Brand Storytelling
- Win - and Keep - Your Customers’ Hearts and Minds
- Auteur(s): Ekaterina Walter, Jessica Gioglio
- Narrateur(s): Jessica Giogilio, Ekaterina Walter
- Durée: 6 h et 39 min
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From the best-selling authors of The Power of Visual Storytelling comes the highly anticipated follow-up, The Laws of Brand Storytelling - the definitive, quick rulebook for how to use the power of storytelling to win over customers' hearts, minds, and long-term loyalty.
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The Laws of Brand Storytelling
- Win - and Keep - Your Customers’ Hearts and Minds
- Narrateur(s): Jessica Giogilio, Ekaterina Walter
- Durée: 6 h et 39 min
- Date de publication: 2021-07-20
- Langue: Anglais
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From the best-selling authors of The Power of Visual Storytelling comes the highly anticipated follow-up, The Laws of Brand Storytelling - the definitive, quick rulebook for how to use the power of storytelling to win over customers' hearts, minds, and long-term loyalty....
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Prix courant: 22,97$ ou 1 crédit
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Auteur(s): Joshua Martin
- Narrateur(s): Ron Ganger
- Durée: 1 h et 38 min
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This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Narrateur(s): Ron Ganger
- Série: The Book Every Call Center Must Have, Livre 1
- Durée: 1 h et 38 min
- Date de publication: 2021-03-17
- Langue: Anglais
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Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field....
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Prix courant: 8,71$ ou 1 crédit
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph Michelli
- Durée: 8 h et 8 min
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No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Narrateur(s): Joseph Michelli
- Durée: 8 h et 8 min
- Date de publication: 2021-08-10
- Langue: Anglais
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In The Airbnb Way, Michelli shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Evergreen
- Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
- Auteur(s): Noah Fleming
- Narrateur(s): Noah Fleming, Walter Dixon
- Durée: 7 h et 23 min
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Loyal customers are the beating heart of every great business. So why do so many companies act like adrenaline junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the ones they already have? Evergreen exposes the mad pursuit for what it is: a brief spike in metrics and an ongoing revenue drain as one-time customers fail to return. A better solution is to shift resources from attracting new customers to engaging the base.
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Evergreen
- Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
- Narrateur(s): Noah Fleming, Walter Dixon
- Durée: 7 h et 23 min
- Date de publication: 2015-01-28
- Langue: Anglais
- Evergreen helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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Honest to Greatness
- How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
- Auteur(s): Peter Kozodoy, Sharon Lechter - foreword
- Narrateur(s): Peter Kozodoy, Coleen Marlo
- Durée: 8 h et 58 min
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In Honest to Greatness, serial Inc. 5000 entrepreneur Peter Kozodoy shows how today’s greatest business leaders use honesty - not as a touchy-feely core value, but as a business strategy that produces game-changing, industry-dominating success.
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Honest to Greatness
- How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
- Narrateur(s): Peter Kozodoy, Coleen Marlo
- Durée: 8 h et 58 min
- Date de publication: 2020-12-29
- Langue: Anglais
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In Honest to Greatness, serial Inc. 5000 entrepreneur Peter Kozodoy shows how today’s greatest business leaders use honesty - not as a touchy-feely core value, but as a business strategy that produces game-changing, industry-dominating success....
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Prix courant: 26,00$ ou 1 crédit
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- Auteur(s): Cindy Koebele
- Narrateur(s): Cindy Koebele
- Durée: 1 h et 55 min
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In Obsess to Success, Cindy passes on all the ways she was able to build her success on a foundation of personal relationships. Whether it's giving gifts or making time to chat, remembering names or sharing meals, there are a thousand small ways you can take your business connections beyond the financial and into the personal. When you obsess about remembering the little things, big things will follow. Once they do, the possibilities are limitless.
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Obsess to Success: How Building Relationships and Focusing On the Customer Experience Will Change the Course of Your Business
- Narrateur(s): Cindy Koebele
- Durée: 1 h et 55 min
- Date de publication: 2018-08-21
- Langue: Anglais
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In Obsess to Success, Cindy passes on all the ways she was able to build her success on a foundation of personal relationships. When you obsess about remembering the little things, big things will follow. Once they do, the possibilities are limitless....
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Prix courant: 8,71$ ou 1 crédit
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Entrepreneurial Business Success: A practical guide to building a successful business that brings massive value to your customers.
- Auteur(s): Matt Weik
- Narrateur(s): Matt Weik
- Durée: 2 h et 27 min
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Have you just started a business and are in the infancy stage? Maybe you're an established business looking for something new and fresh to take your sales and business to the next level? This book can touch a wide gamut of experience. It will touch on things you might be familiar with, but never implemented into your business. It could even touch on things you never considered. I'd love to take you along through my journey - what I've found useful, what I've found irrelevant, and how to set yourself up for entrepreneurial business success.
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Entrepreneurial Business Success: A practical guide to building a successful business that brings massive value to your customers.
- Narrateur(s): Matt Weik
- Durée: 2 h et 27 min
- Date de publication: 2018-04-10
- Langue: Anglais
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Have you just started a business and are in the infancy stage? Maybe you're an established business looking for something new and fresh to take your sales and business to the next level? This book can touch a wide gamut of experience....
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Prix courant: 8,43$ ou 1 crédit
Prix réduit: 8,43$ ou 1 crédit
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The Hook
- How to Share Your Brand's Unique Story to Engage Customers, Boost Sales, and Achieve Heartfelt Success
- Auteur(s): Richard Krevolin
- Narrateur(s): Mel Foster, Patrick Lawlor, Joyce Bean
- Durée: 6 h et 50 min
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Corporations can no longer just worship the bottom line. Consumers and customers want to be associated with brands that align with their values. For business success today, your company needs to tell a compelling story that creates engagement, word-of-mouth, and brand loyalty. The Hook gives you a proven methodology to create a compelling narrative, then shows you how to share your story with the world and get consumers and customers to listen to and remember your message.
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The Hook
- How to Share Your Brand's Unique Story to Engage Customers, Boost Sales, and Achieve Heartfelt Success
- Narrateur(s): Mel Foster, Patrick Lawlor, Joyce Bean
- Durée: 6 h et 50 min
- Date de publication: 2015-11-23
- Langue: Anglais
- The Hook gives you a proven methodology to create a compelling narrative, then shows you how to share your story with the world....
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The A to Z of Being Understood
- Make Your Voice Heard and Your Conversations Count
- Auteur(s): Kay White
- Narrateur(s): Kay White
- Durée: 3 h et 59 min
- Version intégrale
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Au global
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Performance
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Histoire
Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease? Give me five minutes and I'll tell you how to be an influential and savvy communicator. Discover simple steps to dramatically increase the effectiveness of your communication so people are inspired to give you what you want. Find the ways and the words to engage and persuade people and make more lasting and profitable relationships, quickly and easily.
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The A to Z of Being Understood
- Make Your Voice Heard and Your Conversations Count
- Narrateur(s): Kay White
- Durée: 3 h et 59 min
- Date de publication: 2016-01-18
- Langue: Anglais
- Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease....
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Veuillez réessayer plus tardÉchec du suivi du balado
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Prix courant: 20,10$ ou 1 crédit
Prix réduit: 20,10$ ou 1 crédit
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