Customer Success
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The Professional Waiter
- Arts & Crafts
- Auteur(s): Anastasia E. Suárez
- Narrateur(s): Giselle Halberthal
- Durée: 2 h et 17 min
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It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies.
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The Professional Waiter
- Arts & Crafts
- Narrateur(s): Giselle Halberthal
- Durée: 2 h et 17 min
- Date de publication: 2023-08-16
- Langue: Anglais
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It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies....
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Prix courant: 8,71 $ ou 1 crédit
Prix réduit: 8,71 $ ou 1 crédit
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Social Media Marketing Live
- Discover How Live Video Streaming on YouTube, Instagram, and Twitch Can Help Supercharge Your Business Growth in 2020 (Social Media Marketing Masterclass)
- Auteur(s): Rory Ames-Hyatt
- Narrateur(s): Andy Dus
- Durée: 3 h et 8 min
- Version intégrale
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The ever-changing world of social media marketing means that you need to constantly find new tactics to stay ahead of your competition. And when it comes to building brand awareness, video marketing dominates as the premium way to get your message out to your potential customers. With Social Media Marketing Live, you will have everything you need to begin taking advantage of live-streaming video - which can help you bring in extra sales, generate more leads, and really push your brand to win big online.
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Social Media Marketing Live
- Discover How Live Video Streaming on YouTube, Instagram, and Twitch Can Help Supercharge Your Business Growth in 2020 (Social Media Marketing Masterclass)
- Narrateur(s): Andy Dus
- Durée: 3 h et 8 min
- Date de publication: 2019-12-26
- Langue: Anglais
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With Social Media Marketing Live, you will have everything you need to begin taking advantage of live-streaming video - which can help you bring in extra sales, generate more leads, and really push your brand to win big online....
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Prix courant: 15,14 $ ou 1 crédit
Prix réduit: 15,14 $ ou 1 crédit
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The Magnetic Leader
- How Irresistible Leaders Attract Employees, Customers, and Profits
- Auteur(s): Roberta Chinsky Matuson
- Narrateur(s): Roberta Chinsky Matuson
- Durée: 6 h et 48 min
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Employees don't work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay and for your customers to remain loyal. In The Magnetic Leader, Roberta Matuson asks us to consider that the quality of a company's leadership is the most important factor in attracting and retaining high-quality employees.
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The Magnetic Leader
- How Irresistible Leaders Attract Employees, Customers, and Profits
- Narrateur(s): Roberta Chinsky Matuson
- Durée: 6 h et 48 min
- Date de publication: 2017-05-03
- Langue: Anglais
- Employees don't work for companies; they work for people. The more irresistible you are as a leader, the more pull you have for employees to want to stay....
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Prix courant: 31,16 $ ou 1 crédit
Prix réduit: 31,16 $ ou 1 crédit
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The Laws of Brand Storytelling
- Win - and Keep - Your Customers’ Hearts and Minds
- Auteur(s): Ekaterina Walter, Jessica Gioglio
- Narrateur(s): Jessica Giogilio, Ekaterina Walter
- Durée: 6 h et 39 min
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From the best-selling authors of The Power of Visual Storytelling comes the highly anticipated follow-up, The Laws of Brand Storytelling - the definitive, quick rulebook for how to use the power of storytelling to win over customers' hearts, minds, and long-term loyalty.
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The Laws of Brand Storytelling
- Win - and Keep - Your Customers’ Hearts and Minds
- Narrateur(s): Jessica Giogilio, Ekaterina Walter
- Durée: 6 h et 39 min
- Date de publication: 2021-07-20
- Langue: Anglais
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From the best-selling authors of The Power of Visual Storytelling comes the highly anticipated follow-up, The Laws of Brand Storytelling - the definitive, quick rulebook for how to use the power of storytelling to win over customers' hearts, minds, and long-term loyalty....
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Prix courant: 24,72 $ ou 1 crédit
Prix réduit: 24,72 $ ou 1 crédit
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Recipe for Customer Service Success
- Auteur(s): Rebecca L. Morgan
- Narrateur(s): Rebecca L. Morgan
- Durée: 30 min
- Version abrégée
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Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and more.
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Recipe for Customer Service Success
- Narrateur(s): Rebecca L. Morgan
- Durée: 30 min
- Date de publication: 2003-09-26
- Langue: Anglais
- This entertaining and informative listen gives you three key ingredients every manager needs to include in their own recipe for customer service success.
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Prix courant: 7,00 $ ou 1 crédit
Prix réduit: 7,00 $ ou 1 crédit
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Auteur(s): Joshua Martin
- Narrateur(s): Ron Ganger
- Durée: 1 h et 38 min
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This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
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Mastering the Irate Caller
- The Book Every Call Center Must Have
- Narrateur(s): Ron Ganger
- Série: The Book Every Call Center Must Have, Livre 1
- Durée: 1 h et 38 min
- Date de publication: 2021-03-17
- Langue: Anglais
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Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field....
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Prix courant: 8,71 $ ou 1 crédit
Prix réduit: 8,71 $ ou 1 crédit
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Auteur(s): Jeffrey J. Fox
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
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In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, best-selling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
- Date de publication: 2006-03-06
- Langue: Anglais
- In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack....
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Prix courant: 10,99 $ ou 1 crédit
Prix réduit: 10,99 $ ou 1 crédit
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The Customer Connection
- Life Lessons from Behind the Chair: Insights from a Hairapist
- Auteur(s): Josie Davis
- Narrateur(s): Lacey Rae
- Durée: 55 min
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In The Customer Connection: Life Lessons from Behind the Chair, you’ll embark on a transformative journey into the world of a seasoned “hairapist,” where the salon chair becomes a unique vantage point for understanding human nature.
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The Customer Connection
- Life Lessons from Behind the Chair: Insights from a Hairapist
- Narrateur(s): Lacey Rae
- Durée: 55 min
- Date de publication: 2025-01-13
- Langue: Anglais
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In The Customer Connection: Life Lessons from Behind the Chair, you’ll embark on a transformative journey into the world of a seasoned “hairapist,” where the salon chair becomes a unique vantage point for understanding human nature.
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Prix courant: 4,95 $ ou 1 crédit
Prix réduit: 4,95 $ ou 1 crédit
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- Auteur(s): Tycho Press
- Narrateur(s): Kevin Pariseau
- Durée: 7 h et 42 min
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The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.
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Extra Mile
- 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
- Narrateur(s): Kevin Pariseau
- Durée: 7 h et 42 min
- Date de publication: 2018-10-09
- Langue: Anglais
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The comprehensive guide to customer service for the 21st century fit for whether you’re just starting your business and wanting to lock up great customer service procedures or if you’re an established company looking to revamp your customer service to answer new market needs....
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Prix courant: 25,00 $ ou 1 crédit
Prix réduit: 25,00 $ ou 1 crédit
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Mastering the Virtual Sale
- 7 Strategies to Explode Your Business in the New Economy
- Auteur(s): Kerry Johnson MBA PhD
- Narrateur(s): Jared Zak
- Durée: 7 h et 1 min
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The way we do business in the US and across the world has changed. We now meet through Zoom, Skype, Meet, and Teams. Those who sell virtually are likely to suffer a longer sales process. Since 82 percent of communication is non-verbal, virtual communication is difficult.
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Mastering the Virtual Sale
- 7 Strategies to Explode Your Business in the New Economy
- Narrateur(s): Jared Zak
- Durée: 7 h et 1 min
- Date de publication: 2022-01-25
- Langue: Anglais
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The way we do business in the US and across the world has changed. We now meet through Zoom, Skype, Meet, and Teams. Those who sell virtually are likely to suffer a longer sales process. Since 82 percent of communication is non-verbal, virtual communication is difficult....
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Prix courant: 22,26 $ ou 1 crédit
Prix réduit: 22,26 $ ou 1 crédit
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The Hook
- How to Share Your Brand's Unique Story to Engage Customers, Boost Sales, and Achieve Heartfelt Success
- Auteur(s): Richard Krevolin
- Narrateur(s): Mel Foster, Patrick Lawlor, Joyce Bean
- Durée: 6 h et 50 min
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Corporations can no longer just worship the bottom line. Consumers and customers want to be associated with brands that align with their values. For business success today, your company needs to tell a compelling story that creates engagement, word-of-mouth, and brand loyalty. The Hook gives you a proven methodology to create a compelling narrative, then shows you how to share your story with the world and get consumers and customers to listen to and remember your message.
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The Hook
- How to Share Your Brand's Unique Story to Engage Customers, Boost Sales, and Achieve Heartfelt Success
- Narrateur(s): Mel Foster, Patrick Lawlor, Joyce Bean
- Durée: 6 h et 50 min
- Date de publication: 2015-11-23
- Langue: Anglais
- The Hook gives you a proven methodology to create a compelling narrative, then shows you how to share your story with the world....
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Prix courant: 26,00 $ ou 1 crédit
Prix réduit: 26,00 $ ou 1 crédit
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Video Marketing Success
- A Guide on How to Use Videos and Video Marketing to Attract Customers, Boost Your Sales and Skyrocket Your Business to Success
- Auteur(s): Jennie Cosim
- Narrateur(s): Thomas Morrison
- Durée: 28 min
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In this audiobook, learn everything about video marketing and why it is a tremendous help to the marketing endeavors for your business. Learn powerful strategies you can employ through the use of videos and video marketing to appeal to a broader audience and attract more customers.
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Video Marketing Success
- A Guide on How to Use Videos and Video Marketing to Attract Customers, Boost Your Sales and Skyrocket Your Business to Success
- Narrateur(s): Thomas Morrison
- Durée: 28 min
- Date de publication: 2024-12-13
- Langue: Anglais
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In this audiobook, learn everything about video marketing and why it is a tremendous help to the marketing endeavors for your business.
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Prix courant: 5,04 $ ou 1 crédit
Prix réduit: 5,04 $ ou 1 crédit
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Ultimate Customer Service
- Customer Service Essentials for Loyal Customers
- Auteur(s): Shep Hyken, Mark Sanborn
- Narrateur(s): Zig Ziglar, Mark Sanborn, Shep Hyken
- Durée: 8 h et 8 min
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Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development.
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Ultimate Customer Service
- Customer Service Essentials for Loyal Customers
- Narrateur(s): Zig Ziglar, Mark Sanborn, Shep Hyken
- Durée: 8 h et 8 min
- Date de publication: 2011-04-06
- Langue: Anglais
- Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service.....
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Prix courant: 24,69 $ ou 1 crédit
Prix réduit: 24,69 $ ou 1 crédit
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Win the Customer
- 70 Simple Rules for Sensational Service
- Auteur(s): Flavio Martins
- Narrateur(s): Don Hagen
- Durée: 6 h et 34 min
- Version intégrale
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Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences.
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Win the Customer
- 70 Simple Rules for Sensational Service
- Narrateur(s): Don Hagen
- Durée: 6 h et 34 min
- Date de publication: 2015-08-26
- Langue: Anglais
- Great companies distinguish themselves from the competition by providing their customers with something truly special....
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Prix courant: 31,16 $ ou 1 crédit
Prix réduit: 31,16 $ ou 1 crédit
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Instagram Marketing: Growing Your Instagram Following and Turning Them Into Profitable Customers for Your Business Through Selling and Affiliate Marketing
- Auteur(s): Brad Tiller
- Narrateur(s): Matyas J.
- Durée: 1 h et 12 min
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Are you struggling to run your business through Instagram and not sure how to set up your account? Whether you own a traditional business, online business, want to become an influencer, or want to create a movement around a niche, this guide will help you become an Instagram pro in no time.
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Terrible narration, very little useful information
- Écrit par Marie le 2018-11-06
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Instagram Marketing: Growing Your Instagram Following and Turning Them Into Profitable Customers for Your Business Through Selling and Affiliate Marketing
- Narrateur(s): Matyas J.
- Série: Social Media Marketing
- Durée: 1 h et 12 min
- Date de publication: 2018-10-13
- Langue: Anglais
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Are you struggling to run your business through Instagram and not sure how to set up your account? Whether you own a traditional business, online business, want to become an influencer, or want to create a movement around a niche, this guide will help you become an Instagram pro in no time....
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Prix courant: 8,71 $ ou 1 crédit
Prix réduit: 8,71 $ ou 1 crédit
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The Ultimate Success Bundle
- Build Your Business with Vital Online Marketing Tips and Successful Customer Experience Guidelines
- Auteur(s): E.M.P. Kailie
- Narrateur(s): Jim Rising
- Durée: 7 h
- Version intégrale
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How to build loyalty, generate word-of-mouth, and keep customers coming back - This Ultimate Success Bundle offers key tips, tricks, and information you need to learn how to keep customers coming back. By elevating the customer experience, you’ll make them happy, and happy customers come back time and again. Learn to increase your value in the eye of customers, the dos and don’ts of a positive customer experience, how to build loyalty, generate word of mouth, and encourage customers to come back by crafting the perfect customer experience in this step-by-step guide.
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The Ultimate Success Bundle
- Build Your Business with Vital Online Marketing Tips and Successful Customer Experience Guidelines
- Narrateur(s): Jim Rising
- Durée: 7 h
- Date de publication: 2022-01-25
- Langue: Anglais
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How to build loyalty, generate word-of-mouth, and keep customers coming back - This Ultimate Success Bundle offers key tips, tricks, and information you need to learn how to keep customers coming back....
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Prix courant: 25,00 $ ou 1 crédit
Prix réduit: 25,00 $ ou 1 crédit
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Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- Auteur(s): Nick Mehta, Robin Van Lieshout
- Narrateur(s): Stephen R. Thorne
- Durée: 7 h et 59 min
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Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm. The authors outline the ten foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey.
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Customer Communities
- Engage and Retain Customers to Build the Future of Your Business
- Narrateur(s): Stephen R. Thorne
- Durée: 7 h et 59 min
- Date de publication: 2023-12-26
- Langue: Anglais
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Nick Mehta and Robin Van Lieshout deliver a playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm....
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Prix courant: 22,26 $ ou 1 crédit
Prix réduit: 22,26 $ ou 1 crédit
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Auteur(s): Joseph A. Michelli
- Narrateur(s): Joseph Michelli
- Durée: 8 h et 8 min
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No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.
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The Airbnb Way
- 5 Leadership Lessons for Igniting Growth Through Loyalty, Community, and Belonging
- Narrateur(s): Joseph Michelli
- Durée: 8 h et 8 min
- Date de publication: 2021-08-10
- Langue: Anglais
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In The Airbnb Way, Michelli shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy....
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Prix courant: 22,26 $ ou 1 crédit
Prix réduit: 22,26 $ ou 1 crédit
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The Revelation Conversation
- Inspire Greater Employee Engagement by Connecting to Purpose
- Auteur(s): Steve Curtin
- Narrateur(s): Sean Pratt
- Durée: 4 h et 37 min
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While employees may possess the knowledge and skills to do their jobs, they are unaware of what best-selling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization’s reason for being. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional.
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The Revelation Conversation
- Inspire Greater Employee Engagement by Connecting to Purpose
- Narrateur(s): Sean Pratt
- Durée: 4 h et 37 min
- Date de publication: 2022-04-11
- Langue: Anglais
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While employees may possess the knowledge and skills to do their jobs, they are unaware of what Steve Curtin calls job purpose. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge....
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Prix courant: 22,17 $ ou 1 crédit
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The Bicycle Book
- The Story of a Boy, His Father, a Paper Route and 12 Secrets of Serving Others in Business and Life
- Auteur(s): Steven J. Anderson
- Narrateur(s): Steven J. Anderson
- Durée: 4 h et 27 min
- Version intégrale
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Au global
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Performance
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Histoire
The Bicycle Book takes you on two intertwining paths. One is the author’s fond oftentimes funny tale of being a newbie paperboy at the tender age of 12. Adventures in customer relations become lifetime lessons thanks to Steve’s quirky, brilliantly pedagogical dad, a top advertising executive given to Socratic Q&A dialoguing and mealtime family seminars.
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The Bicycle Book
- The Story of a Boy, His Father, a Paper Route and 12 Secrets of Serving Others in Business and Life
- Narrateur(s): Steven J. Anderson
- Durée: 4 h et 27 min
- Date de publication: 2022-03-03
- Langue: Anglais
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The Bicycle Book takes you on two intertwining paths. One is the author’s fond oftentimes funny tale of being a newbie paperboy at the tender age of 12....
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