Engineering Management

In my book, I make the case that customer experience is not just a differentiator it is the reason your organization exists. Profits and long-term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers. We will explore the three vital components to achieve this liberating structures, data driven technology and empowered people.

Explore the pivotal world of Wildlife Conservation with "Wildlife Conservation Decoded." This guide is perfect for anyone from complete beginners to those wishing to deepen their understanding. Discover how you can play a crucial role in safeguarding our planet's future and become a trusted advocate for wildlife.

Zwei Werke von Henry David Thoreau: Im Jahr 1849 schrieb er seinen weltberühmten Essay über die Pflicht zum Ungehorsam gegen den Staat. In diesem stellte er sich außerhalb einer Gesellschaft, die, obwohl auf den Prinzipien der Freiheit und Gleichheit aller gegründet, nicht in der Lage war, die Sklaverei abzuschaffen. Ungekürzte Lesung (Tracks 1 - 14). Fünf Jahre später folgte Walden oder Das Leben in den Wäldern - seit langem DAS Buch für Aussteiger, Frugalisten, Konsumverweigerer - oder auch ganz einfach nur Naturliebhaber.

CBD (Cannibinoid) Root Guide: Understanding the true benefits of CBD, cannabis extracts, and other various forms of end products from Marijuana. This is your comprehensive reference book for everything you'll need to know, from evaluating cannabis to extracting its essential chemical components such as THC and CBD. Also included are recipes on how to make Cannabis root oil extract, infused oils, Cannabis balm for topical use, Cannabutter, and Tea to name a few.

The Second Declaration opens with a fascinating "Chinese Dream", and turns it into the common dream of all mankind. Absolutely original, with vivid style, verve, imagination and sharp view points, The Second Declaration is a fascinating vision of future economies, the development trends of future cultures, and the development trends of future mankind.

This is not your typical sustainability book. It doesn't waste time throwing the usual suspects under the bus, blaming them for all of our problems, and leaving you feeling angry. Instead, it directly asks you to accept that there will always be people to blame for why things aren't the way you wish...and helps you become a master at dealing with them anyway!

Touch the ocean, Your Ocean! The award-winning Touch the Ocean: The Power of Our Collective Emotions, by celebrated craniosacral therapist, James Nemec, narrates compelling stories of heart centered presence and ocean healing. Journey again beyond traditional medicine with this volume of actual case histories performed on a massage table and now in the ocean.

It may be unlikely that a Swedish karate champion, family man, and cancer scientist could be at the center of developing a systems approach to life on Earth that could revolutionize the way humans operate in the world, but this is the story of just that: the idea, and the man behind it. As a cancer specialist, Karl-Henrik Robèrt faced a stream of parents who would sacrifice anything to save their children. Yet that same selflessness did not seem to extend to saving the environment.

The dramatic increase in cyber compromises over the past five years, specifically of software supply chains, prompted intense scrutiny of measures to strengthen the resilience of supply chains for software used throughout government and critical infrastructure. Several policies and working groups at multiple levels within the U.S. Government focus on this need to ensure the authenticity, integrity, and trustworthiness of software products.

In Overcomplicated, complexity scientist Samuel Arbesman offers a fresh, insightful field guide to living with complex technologies that defy human comprehension. As technology grows more complex, Arbesman argues, its behavior mimics the vagaries of the natural world more than it conforms to a mathematical model. If we are to survive and thrive in this new age, we must abandon our need for governing principles and rules and accept the chaos.

In Start I.T. Now!, Tyler takes you through the process he's used time and time again to successfully build multimillion-dollar companies. You will learn how to get your business started the right way, recognize real problems in your business and fix them quickly, find and keep the right people on your team, instill a strong culture and create momentum for you and your team, and create stability and financial success in your business.

Las evidencias sobre el futuro se acumulan: para responder a la emergencia climática, debemos poner fin al uso de tecnologías y sistemas de producción obsoletos, dar paso a otras más eficientes y limpias, y rediseñar la economía. El problema es tecnológico. Las tecnologías que nos hicieron más sanos, ricos y longevos deben ser sustituidas necesariamente por otras, ya disponibles y centradas en la sostenibilidad.

¿Qué sucede cuando encierras a varios directivos, desarrolladores y responsables de negocio a jugar y experimentar con nuevas tecnologías? Es curioso observar sus reacciones, muy diversas y emocionales, aunque con un denominador común: todos dejan volar su imaginación hacia nuevos espacios y modelos de negocio en los que se podrían aplicar.

La travesía de Uber es la primera mirada al interior del imperio global de Uber. El periodista veterano Adam Lashinsky, autor del bestseller Inside Apple, rastrea los orígenes de las ambiciones masivas de Kalanick en sus raíces humildes, y explora los inicios oscuros de Uber y el paseo salvaje de su rápido crecimiento y expansión en diferentes industrias. A través de entrevistas exclusivas con Kalanick, el autor nos brinda una mirada única de esta polémica empresa multimillonaria.

Historically, IT in many companies has had a reputation for being slow, expensive, and risk-averse. With the pace of business today, these practices must change quickly if companies are to thrive. This audiobook contains fascinating stories from the author's years at Microsoft that will help you modernize and change your IT team to accelerate your business, plus 100 short, practical, specific ways to improve business velocity in today‘s IT culture.

As climate change becomes an international crisis, more and more industries are looking for a sound model for creating successful environmentally friendly companies, and a new generation of young leaders are eager for inspiration and guidance on creating sustainable businesses. Mid-Course Correction Revisited advocates why we need to create prototypical green companies and a new economy - not based on non-renewable resources, but on renewable energy, aggressive recycling, innovative technology, and sustainable business practices.

The role of IT in almost all services that are provided today is pervasive: Even in non-IT services such as hospitality, healthcare, and transport services, IT is used as a core enabler without which the service would rapidly break down. Governance of IT needs to become an integral part of general corporate governance in order to provide direction for the use of IT in today’s enterprises.

A concise introductory guide to the business continuity management systems (BCMS) standard ISO 22301:2012.

The Lean system is a great way to help you to get rid of the waste in your business so that you can be more efficient and increase profits. Lean Analytics is a part of this process that can help you to gather the right data and get the information you need to come up with a winning strategy for your team.

Today, in corporate world, everyone is talking about Scrum. Major companies like Amazon, Google, Microsoft, IBM, Deloitte, American Express, and many more have adopted Scrum concepts. This audiobook is written to provide a simplified guide to you such that you can familiarize yourself with the most popular Agile process framework to build complex software products. Scrum is widely defined as an iterative or incremental process framework to build complex products of highest possible value. It is an incremental approach to develop a product through successive improvements.