English Culture

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.

A sociologist and former fashion model takes listeners inside the elite global party circuit of "models and bottles" to reveal how beautiful young women are used to boost the status of men.

Ever wonder why glum rock à la Nirvana became popular in the immediate aftermath of the Cold War, or why gastropubs that serve organic kumquat have replaced all-American chain restaurants like Applebee’s as the trendiest dining establishments? Can the tennis rivalry between John McEnroe and Björn Borg shed light on the type of sadness inherent to success? And what’s the connection between the music of the bands Weezer and the Presidents of the United States of America?

We, as a society, need to people better. In workplaces and beyond, it's time to move beyond outdated systems that fail to honor the diverse ways people think, feel, and engage. Creating Cultures of Neuroinclusion provides a groundbreaking framework for building truly inclusive spaces where all individuals, regardless of neurotype or functioning style, have the opportunity to thrive.

Throughout his genre-defying career as one of the most innovative musicians of our time, iconoclastic guitar player Marc Ribot has consistently defied expectation at every turn. Here, in his first collection of writing, we see that same uncompromising sensibility at work as he playfully interrogates our assumptions about music, life, and death. Through essays, short stories, and the occasional unfilmable film "mistreatment" that showcase the sheer range of his voice, Unstrung captures an artist whose versatility with words rivals his dexterity onstage.

The Japanese people have always seen themselves as a nation uniquely apart. Their exquisite art forms and elegant culture, military prowess and technological precision, have long been the envy of friend and foe alike. Today, even as Japan adapts to a rapidly changing world, its traditional culture and consensus-based philosophy have proved remarkably resilient. Culture Smart! Japan will broaden your perception and understanding of this complex, rich, and dynamic society.

Fifteen-year-old Francis Tucket has been searching for his parents ever since Pawnees kidnapped him from their wagon train on the Oregon Trail. He owes his survival to a one-armed mountain man, Jason Grimes, who came to his rescue. Now Francis owes his life to the mountain man once again. Unfortunately, it's a debt he'll never be able to repay. Grimes is killed defending Francis and his young friends, Lottie and Billy, from a band of marauding robbers.

When three-month-old Lia Lee arrived at the county hospital emergency room in Merced, California, a chain of events was set in motion from which neither she nor her parents nor her doctors would ever recover. Lia's parents, Foua and Nao Kao, were part of a large Hmong community in Merced, refugees from the CIA-run "Quiet War" in Laos.

Most of us use the term sense of place often and rather carelessly when we think of nature or home or literature. Our senses of place, however, come not only from our individual experiences but also from our cultures. Wisdom Sits in Places, the first sustained study of places and place explores place, places, and what they mean to a particular group of people, the Western Apache in Arizona. For more than 30 years, Keith Basso has been doing fieldwork among the Western Apache, and now he shares with us what he has learned of Apache place-names.

Hiring and firing are hard to get right - and potentially costly to get wrong. Two of the most crucial tasks you face as a manager, they are vital to both the success of the enterprise...and your own career. No need to worry. This handy guide breaks down the simple but powerful strategies you can use to bring better employees onboard - and weed out the weaker ones.

The Age of Persuasion is for those who say "advertising doesn't work on me" as well as those who want to understand how this industry has become inseparable from modern culture. Using their popular CBC Radio series as a starting point, Terry O'Reilly and Mike Tennant tell the fascinating story of how modern marketing came of age - from the early players to the Mad Men of the 1960s and beyond.

Interesting Facts For Curious Minds gives you the answer to all these and many, many more questions that I know have crossed your mind from time to time. This book is divided into 63 chapters by topic for your convenience, bringing you a nice mix of science, history, pop culture, and all sorts of stuff in between. Each chapter contains 25 concise yet engaging factoids that are sure to make you think and at times laugh.

In this classic evaluation of play that has become a “must-listen” for those in game design, Dutch philosopher Johan Huizinga defines play as the central activity in flourishing societies. Like civilization, play requires structure and participants willing to create within limits. Starting with Plato, Huizinga traces the contribution of Homo Ludens, or “man the player” through medieval times, the Renaissance, and into our modern civilization.

If you think Saddam and Satan make a kinky couple, wait till you get a load of South Park and Philosophy. Get your Big Wheels ready, because we're going for a ride, as 22 philosophers take us down the road to understanding the big-picture issues in this small mountain town.

The Greeks are considered the first people in the ancient Western world to record their own history, and remnants of their cultural, philosophical, political, and architectural advances remain to this day. Homer, Sophocles, Aeschylus, Socrates, Aristotle and Plato set the ground rules for modern literature, theater and philosophy. The Parthenon still stands as an example of structural ingenuity. And many countries still practice democracy. From everyday life to political upheaval their influence is still present today.

Tim Newark’s lively narrative answers the most commonly asked questions about the Dark Ages. Who were the Vandals and the Goths? What were Attila the Hun and Charlemagne really like? From surviving contemporary literature and artifacts now shrouded in myth and legend, Newark reconstructs the battles, campaigns, sieges, and legendary leaders of one of the most mysterious eras of European history.

Wonder Woman and Philosophy: The Amazonian Mystique explores a wide range of philosophical questions surrounding the most popular female superhero of all time, from her creation as feminist propaganda during World War II up to the first female lead in the blockbuster DC movie franchise.

As machines become capable of doing most of the work people have performed for centuries, we are headed for a massive social reorganization. In The Five Forces That Change Everything, Steve Hoffman, venture capitalist and CEO of Founders Space, takes you on a journey to see what the most brilliant minds of our age are dreaming up.

Jesus warned that deception would grow worse as we draw nearer to the end times, saying, "Take heed that no one deceives you" (Matthew 24:4). Distinguishing truth from error has become an increasingly challenging task—even in the church. We live in a time when falsehoods assault us from every direction. Packaged with just enough truth to make them appear trustworthy, these counterfeits have grown more and more difficult to detect and avoid. Living in the Daze of Deception explores the many ways error is masquerading as truth—and how you can discern the difference.

Based on news reports, you might think there's a major cybersecurity threat every four to five months. In reality, there's a cybersecurity attack happening every minute of every day. In Cyber Crisis, Eric Cole gives listeners a clear-eyed picture of the information war raging in cyberspace. Drawing on 30 years of experience, Cole offers practical, actionable advice that even those with little technical background can implement, including steps to take on a daily, weekly, and monthly basis to protect their businesses and themselves.