English Culture

The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.

Theodore Dalrymple, a British psychiatrist who treats the poor in a slum hospital and a prison in England, has seemingly seen it all. Yet in listening to and observing his patients, he is continually astonished by the latest twist of depravity that exceeds even his own considerable experience. Dalrymple's key insight in Life at the Bottom is that long-term poverty is caused not by economics, but by a dysfunctional set of values, one that is continually reinforced by an elite culture searching for victims.

Humans are a puzzling species. On the one hand, we struggle to survive on our own in the wild, often failing to overcome even basic challenges, like obtaining food, building shelters, or avoiding predators. On the other hand, human groups have produced ingenious technologies, sophisticated languages, and complex institutions that have permitted us to successfully expand into a vast range of diverse environments. What has enabled us to dominate the globe, more than any other species, while remaining virtually helpless as lone individuals?

Humans live in landscapes of make-believe. We spin fantasies. We devour novels, films, and plays. Even sporting events and criminal trials unfold as narratives. Yet the world of story has long remained an undiscovered and unmapped country. It's easy to say that humans are "wired" for story, but why? In this delightful and original book, Jonathan Gottschall offers the first unified theory of storytelling. He argues that stories help us navigate life's complex social problems.

After defeating the terrifying Necromuse and his mysterious orchestra, all Amelia Jones hopes for is a return to normal. But to her surprise, her class is sent to Europe for a month of study abroad. This seems like the perfect escape from all her problems, but not long after they land in Salzburg, Austria, danger haunts their steps. A street musician claims there is something wrong with Amelia’s magic, odd visions of the past appear around the city, and Amelia finds a strange message preserved in a museum—a message she fears was left by the Necromuse.

Rilla, almost 15, can't think any further ahead than going to her very first dance at the Four Winds lighthouse and getting her first kiss from handsome Kenneth Ford. But undreamed-of challenges await the irrepressible Rilla when the world of Ingleside becomes endangered by a far-off war. Her brothers go off to fight, and Rilla brings home an orphaned newborn in a soup tureen. She is swept into a drama that tests her courage and leaves her changed forever.

Based on the hit feature in National Geographic Kids magazine, we bring you Lucky Leopards, true and inspiring stories of daring animal rescues that will engage and enchant listeners of all ages. These heartwarming stories will leave kids hungry for more of the animal "awwww" factor.

This is the first in a line of four books within the National Geographic Kids Chapters series that explore unexpected animal bonds. In this book you'll meet four unlikely pairings, including Billy and Lilly. Billy the boxer adopted Lilly the goat when she was abandoned by her mother. Billy and Lilly are rarely apart since Billy has taken on the role of Lilly's protector, caretaker, and constant companion.

Considered a sign of the "coming of age" of video games as an artistic medium, the award-winning BioShock franchise covers vast philosophical ground. BioShock and Philosophy: Irrational Game, Rational Book presents expert reflections by philosophers (and BioShock connoisseurs) on this critically acclaimed and immersive fan favorite.

A haunting dream that will not relent pulls author Kent Nerburn back into the hidden world of Native America, where dreams have meaning, animals are teachers, and the "old ones" still have powers beyond our understanding. In this moving narrative, we travel through the lands of the Lakota and the Ojibwe, where we encounter a strange little girl with an unnerving connection to the past, a forgotten asylum that history has tried to hide, and complex, unforgettable characters.

Ranofer struggles to thwart the plottings of his evil brother, Gebu, so he can become master goldsmith like their father. Young listeners will love this exciting tale of ancient Egyptian mystery and intrigue.

Fifteen-year-old Francis Tucket has been searching for his parents ever since Pawnees kidnapped him from their wagon train on the Oregon Trail. He owes his survival to a one-armed mountain man, Jason Grimes, who came to his rescue. Now Francis owes his life to the mountain man once again. Unfortunately, it's a debt he'll never be able to repay. Grimes is killed defending Francis and his young friends, Lottie and Billy, from a band of marauding robbers.

Before cell phones that fit in the palm of your hand and slim laptops that fit snugly into briefcases, computers were like strange, alien vending machines. They had cryptic switches, punch cards, and pages of encoded output. But in 1975, a young engineering wizard named Steve Wozniak had an idea: What if you combined computer circuitry with a regular typewriter keyboard and a video screen?

More than 50 years ago, John Coltrane drew the 12 musical notes in a circle and connected them with straight lines, forming a five-pointed star. Inspired by Einstein, Coltrane had put physics and geometry at the core of his music. Physicist and jazz musician Stephon Alexander returns the favor, using jazz to answer physics' most vexing questions about the past and future of the universe.

In The Culture Code, Daniel Coyle goes inside some of the world's most successful organizations - including Pixar, the San Antonio Spurs, and the US Navy's SEAL Team Six - and reveals what makes them tick. He demystifies the culture-building process by identifying three key skills that generate cohesion and cooperation and explains how diverse groups learn to function with a single mind.

Andy Crouch unleashes a stirring manifesto calling Christians to be culture makers. For too long, Christians have had an insufficient view of culture and have waged misguided "culture wars." But we must reclaim the cultural mandate to be the creative cultivators that God designed us to be. Culture is what we make of the world, both in creating cultural artifacts as well as in making sense of the world around us. By making chairs and omelets, languages and laws, we participate in the good work of culture making.

Interstellar, from acclaimed filmmaker Christopher Nolan, takes us on a fantastic voyage far beyond our solar system. Yet in The Science of Interstellar, Kip Thorne, the physicist who assisted Nolan on the scientific aspects of Interstellar, shows us that the movie's jaw-dropping events and stunning, never-before-attempted visuals are grounded in real science. Thorne shares his experiences working as the science adviser on the film and then moves on to the science itself.

In The Distracted Mind, leading psychologist Larry Rosen and pioneering neuroscientist Adam Gazzaley explain why our minds have become addicted to email, text messages, virtual worlds, and social media such as Facebook and Twitter. Through compelling true stories and scientific research, they show how digital distractions affect every aspect of life, from work, safety, and communication to our relationships and health.

This classic and much lauded retelling of Beowulf follows the monster Grendel as he learns about humans and fights the war at the center of the Anglo Saxon classic epic.

Paper is one of the simplest and most essential pieces of human technology. For the past two millennia, the ability to produce it in ever more efficient ways has supported the proliferation of literacy, media, religion, education, commerce, and art; it has formed the foundation of civilizations, promoting revolutions and restoring stability.