English Essentials

The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business - any business - depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40-plus-year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the rules for serving customers so well they'll never want to do business with anyone but you.

In today’s fast-paced world, we’ve become distanced from the powerful healing wisdom our ancestors held close. Many of us find ourselves battling chronic conditions, stress, and ailments that only seem to worsen with time. Imagine if you could reclaim your health and well-being with the time-tested knowledge of African American herbalism, blending ancestral wisdom with modern needs to nourish both body and soul. That’s exactly what African American Herbalism offers—a return to the powerful healing methods that generations of African Americans have used to thrive.

One of the most celebrated poets in the English language, William Blake crafted visions of Heaven, Hell, God, and Apocalypse. Effortlessly leaping from philosophy, to nursery rhymes, to mystic visions, Blake left a body of work that still puzzles scholars, and thrills listeners. So sit beside William Blake, and let him tell you of the Tyger, the Lamb, and the Everlasting Gospel.

Masculinity is not toxic. Being a strong man is still a quality to be celebrated, even within the chaos of a shifting society. Strong Men Dangerous Times aims to accomplish one task—to help you to understand manhood.

Here are the most exciting and essential parts of two historic, epic poems: the "Iliad" and the "Odyssey". The ancient words of Homer find a new home in today's world - spoken aloud, just as Homer intended. Translated by Stanley Lombardo.

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 foundation exam. It is fully aligned with the foundation course syllabus, and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 foundation syllabus.

In this inspiring guide from conscious creativity leader James McCrae, you’ll find a variety of ways to expand your creative life. From visual inspirations to opportunities for creative play, here he shares a flexible set of tools, exercises, rituals, and insights that will awaken your sense of wonder and reclaim the artist within.

If there were a code you could learn that would lead you to become a great teacher wouldn't you want to learn it? The Essential 55 is a collection of the amazingly effective rules that Ron Clark used to become an extraordinary teacher. Through trial and error, this teacher has distilled 55 ideas that have helped him take apathetic students in some of the country's most challenging areas and transform them into award-winning scholars.

Throughout her years as a licensed clinical psychologist, Mary E. Anderson, PhD—known affectionately as “Dr. A” by her clients—has noticed a pattern: Talented, productive, and often brilliant patients—from business executives to lawyers to grad students—constantly arrive on her couch, drop their flawless facades, and describe feelings of self-doubt, burnout, and worry.

Quantum physics is notable for its brazen defiance of common sense. (Think of Schrödinger's Cat, famously both dead and alive.) An especially rigorous form of quantum contradiction occurs in experiments with entangled particles. Our common assumption is that objects have properties whether or not anyone is observing them, and the measurement of one can't affect the other. Quantum entanglement rejects this assumption, offering impeccable reasoning and irrefutable evidence of the opposite. Is quantum entanglement mystical, or just mystifying?

Take your speaking, listening, and comprehension to the next level. You will master more than 300 of the most useful phrases that are beyond the basics you learn in basic Spanish classes. Often, what we learn in class isn’t very useful in practicable speech, so we’ve compiled a list of 200 of the most widely used common expressions and phrases that will supercharge your Spanish speaking ability as well as your vocabulary and comprehension.

Nobel laureate economist F. A. Hayek first revolutionized economists' understanding of markets, and then profoundly challenged the public's understanding of government.

A Happy Life in an Open Relationship will help you develop your trust and communication skills, explore sexuality and desire, build your confidence and self-worth, set healthy boundaries, overcome jealousy, and so much more. People interested in making changes in their relationships will appreciate the positive tone, helpful advice, and expert wisdom from an accomplished relationship therapist who has gone through the experience herself.

Is anxiety disrupting your life? With proven CBT-based skills and mindfulness techniques, this book can be your guide out of the spiraling stress of anxiety and get you back on track to living a happy and healthy life.

We’ve been conditioned, from an early age, to believe that one day we’ll reach a moment of “arrival.” But no matter how much we achieve or acquire we still don’t feel as satisfied or as fulfilled as we thought we would be. Exhausted, we become burned out and cynical, questioning the purpose of it all.

Churches are losing both members and vitality as increasing numbers of young people disengage. Based on groundbreaking research with over 250 of the nation's leading congregations, Growing Young provides a strategy any church can use to involve and retain teenagers and young adults. It profiles innovative churches that are engaging 15- to 29-year-olds and as a result are growing - spiritually, emotionally, missionally, and numerically.

With this indispensable guide, you'll cultivate a values-driven approach to building a culture of sustained authentic inclusion where everyone can thrive; learn how to improve the interview process to avoid missing game-changing talent; develop a hybrid office protocol that works for everyone and a support infrastructure that aligns with universal design principles; uncover and eliminate the destructive influence of unconscious cognitive biases; understand unique problem-solving abilities such as lateral thinking, visual-spatial thinking, multisensory thinking, and much more.

The ultimate eye care guide for people of all ages.

What if you can successfully coach anyone in 15, five, or even 60 seconds using one question? Sales Leadership makes delivering consistent, high-impact coaching easy. For busy, caring managers, this removes the pressure and misconception that, "Coaching is difficult, doesn't work, and I don't have time to coach." Since most managers don't know how to coach, they become part of the non-stop, problem-solving legion of frustrated Chief Problem Solvers who habitually do other's work, create dependency, and nourish the seed of mediocrity.

The promise of magick is both simple and extraordinary: it is that magick can support you in any aspect of life, from helping you succeed in everyday tasks to enabling you to achieve your most cherished dreams. The only thing that’s required is regular practice—and the easiest way to practice is to make magickal rituals part of your daily life. With Ritual: An Essential Grimoire, magicians Damien Echols and Lorri Davis share a broad selection of their most effective rituals, meditations, and prayers—presented in terms accessible to all.