Great Workplace

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

On Fire at Work flies in the face of other books on workplace culture by showing that employee engagement isn't the ultimate goal - it's merely the starting point. Top-tier leaders of the world's best places to work reveal their best-practice strategies for getting employees to work harder, perform better, and stay longer. On Fire at Work features examples and original stories from exclusive personal interviews with over 25 founders/CEOs/presidents of companies like Marriott, Siemens, and many more!

This book takes its title from the 1980 comedy film The Gods Must Be Crazy, in which an empty Coca-Cola bottle is dropped from a plane onto a community of African bushmen. The bottle is thought to be a gift from the Gods, but after it incites bitter fighting amongst the villagers, the tribal leader decides to return it to the Gods, embarking upon a journey to the end of the world. Through my own metaphorical coke bottle, I visualize the dawn of a daunting new Empire.

Most organizations have well-written, well-intentioned culture and values statements. The problem: A staggering majority of them are bullsh!t. But there is a way to reimagine your values, your culture, and your brand in a way that inspires tremendous loyalty, builds community, and delivers profits. Whether you're running your own company, coaching a team or just have a passion for success because of people, not on the backs of them, the Belonging Factor is the audiobook you need to inspire people, improve process, and deliver profits.