Great Workplace

In an age when every business needs to achieve more with fewer resources, Jason Jennings offers a groundbreaking look at how to boost productivity and your bottom line—and no, that doesn't include layoffs. Jennings's research team investigated thousands of companies and identified the world's most productive ones. In Less Is More, Jennings shares tested and successful programs from the leading giants in industry, presents successful programs for enhancing productivity, and explains how businesses of all sizes can emulate these programs to improve their own profitability.

Conventional workplace cultures had been based on boss-led authority and control, often resulting in workers that don’t know, or worse, don’t care or don’t take responsibility for the work they are doing. Breaking the business norms, the "Own It" workplace culture cultivates a courageous workforce and presents tools for driving breakthrough results in today’s ever-changing and demanding marketplace.

This book takes its title from the 1980 comedy film The Gods Must Be Crazy, in which an empty Coca-Cola bottle is dropped from a plane onto a community of African bushmen. The bottle is thought to be a gift from the Gods, but after it incites bitter fighting amongst the villagers, the tribal leader decides to return it to the Gods, embarking upon a journey to the end of the world. Through my own metaphorical coke bottle, I visualize the dawn of a daunting new Empire.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Most organizations have well-written, well-intentioned culture and values statements. The problem: A staggering majority of them are bullsh!t. But there is a way to reimagine your values, your culture, and your brand in a way that inspires tremendous loyalty, builds community, and delivers profits. Whether you're running your own company, coaching a team or just have a passion for success because of people, not on the backs of them, the Belonging Factor is the audiobook you need to inspire people, improve process, and deliver profits.