Human Behavior Business

In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They've developed a five-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team's success.

Emotional intelligence is about knowing enough about your emotions that you are able to turn them into positive energy that enhances, as opposed to undermines, your work efficiency. You definitely will love learning about your emotions. You will know that the best place to start with dealing with others as a leader is from within yourself. Yet, as you understand yourself, you get ideas about others, and you can recognize their emotional states. This way, you can guide your employees on the same and path, too.

Making an effort to master body language, you immediately give yourself a chance to nurture a skillset for not just taking in other people’s body language and analyzing it correctly but also sufficiently controlling your own body language. This way, you steadily develop into what some refer to as a “communicator with intent”. You will cease to be somebody who leaves his or her communication to chance and become someone who takes control of how he communicates and interacts with other people.

This audiobook will be your comprehensive guide to understanding the concepts of persuasion and how to apply them through all areas of your life. Mastering these techniques will quickly improve the quality of your life. This audiobook is an essential tool for anyone who wants to lead and influence others and ultimately take control of one's own life.

From your head to your feet, your body communicates something out to the world, whether you know it or not. Sometimes, this is helpful, but sometimes, you don’t want to reveal all of your cards. Becoming self-aware of your body language is the first step toward controlling and then utilizing body language to your benefit. Using this book, you can master the differences in body language needed to succeed at whatever role you’re playing, such as presenter, salesperson, or listener.

The corporate masks we wear hide many a secret. The most potent are not the secret financial numbers or confidential strategy documents hidden away in locked drawers or in safes but the simple ones—good filter coffee generosity and thirty minutes of me-time. This book offers a selection of fascinating and useful secrets that can help you be far more successful at your workplace. As a bonus they can make you happier as well. Harish Bhat wields his pen with his signature insight to delight inspire provoke and change the way you see offices forever.

The Ape in the Corner Office connects with the day-to-day of the workplace because it helps explain what people are really concerned about: How come he got the wing chair with the gold trim? How can I survive as that big ape's subordinate without becoming a spineless yes-man? Why does being a lone wolf mean being a loser? And, yes, why is it that jerks seem to prosper, at least in the short run?

Last year, US companies spent over $165 billon on training; while many training programs themselves provide valuable skills and concepts, even the best-designed programs are ineffective because the learned behaviors are not reinforced. Without reinforcement, learned information gets shuffled to the back of the mind in the "nice to know" file, never again to see the light of day. This book bridges the canyon between learning and doing by providing solid reinforcement strategies.

We've been conditioned to separate our personal and professional selves, but work is fundamental to our human experience. Love and worth have a place in work because our humanity and authentic identities make our work better. This book integrates the findings of a quantitative study to better understand feelings of love and worth in the workplace and introduces three paths that allow individuals to create the professional experience they desire for themselves, their teams, and their clients.

Relatos Humanos cuenta la historia de cómo viven los empleados y directivos la aventura de un negocio al que no le queda más remedio que adaptarse al cambio para no desaparecer, donde el clima es tenso y no dejan de sucederse situaciones tan habituales como despidos, promociones, prejubilaciones, cambios en la dirección, etc. A lo largo de sus páginas, sus autores, diez directores de Recursos Humanos, descubren su visión sobre las experiencias y vivencias de las personas que conforman las empresas y cómo abordan todos los procesos que se cuecen en el día a día del trabajo.

User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.

New York Times best-selling author Dan Schawbel guides the next generation of leaders to create a workplace where teammates feel genuinely connected, engaged, and empowered to grow strong interpersonal skills rather than relying on technology. Based on Schawbel's exclusive research studies - featuring the perspectives of over 2,000 managers and employees across different age groups and from the US, UK, China, India, Brazil and other countries.

As human beings, we are fascinated by what makes us tick. We know that nature gave us certain biological appetites to ensure our survival, among those the need for water, food, sex, and love, but meeting these alone is not enough to ensure happiness. Scientists, and now managers, are realizing that people have a biological need to experience social rewards like praise, the thrill of innovation, and the satisfaction of acquiring new skills.

The Art of Managing Humans replaces work relations with working relationships, improving leadership through open communication, promoting welfare, worker involvement, and transparency. It is aimed at any manager, executive, and HR person who wants to identify the crucial balance between management and employees and the practical differences it bridges between mediocre companies and successful organizations.

Ifeomasinachi Ike delivers a moving and impactful exploration of why equity is so important, the shortcomings of institutional diversity and inclusion (D&I) initiatives, and how we creatively and boldly design cultures centering the expertise of those who know firsthand how inequity has shaped work culture. The book examines the dynamics of normalized institutional oppression, offers real-world case studies, and provides listeners with new practices, key performance indicators (KPIs), and milestones for measuring the success of modern DEI efforts.

Most American corporations invest money, time, and energy in diversity, equity, and inclusion, popular terms that realistically bear little weight. Companies say they want to hire people from a wide array of backgrounds, but do they even know what a diverse workforce looks like? Why do so many companies fail in creating and cultivating an environment that truly embraces diversity and its benefits?

In The Happiness Index: Why Today's Employee Emotions Equal Tomorrow's Business Success, cofounder and CEO of The Happiness Index Matthew Phelan delivers a fascinating dive into data from over 100 countries and 2 million human beings that helps us understand what really drives our engagement and happiness at work. In the book, you'll learn that "engagement" is what our brains need, and "happiness" is what our hearts need.

The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The challenges of high performance and leadership are explored in depth and are illustrated with insights, interviews, and case studies from the military, sporting, and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations.

In her breakout business book, corporate coach and business guru Jeanet Wade distills the essence of team and company success. The secret sauce to great teams, vibrant organizations, and happy people? Human nature. In a series of engaging and provocative chapters, she combines business research with anecdotes from her career and her executive client sessions, showing how we can attend to human needs by clarifying assignments, showing baseline consideration, and inspiring confidence.

Working in a digital product environment? 85% of job success comes from well‐developed people skills. The greater your skills in leadership, emotional intelligence and resilience, the more likely you are to succeed. "Human Powered" is a concise and accessible guide that will help you collaboratively solve problems, resolve conflict and inspire others. Get everyone doing this and you'll have truly high-performing digital product teams.