Leadership Coaching

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

Bursting with innovative ideas, practical examples, and easily implementable approaches, The Author vs. Editor Dilemma will transform how you think about the structure and organization of your daily interactions. It will help you maximize any vertical relationship, from leading your team to influencing your manager.

Kevin Harrington, one of the original "sharks" of the TV hit Shark Tank, and serial entrepreneur Mark Timm take you on a journey that radically redefines what it means to truly succeed - at work, at home, and in every area of life.

The new edition of the best-selling employee development classic includes advice on talent retention in the gig economy and a new chapter on creating a career-development culture in your organization.

As with any challenge in life, the road to success is not a straight line that ends with a pot of gold, a big house, and a happy family - YOU are the one that must take control of your life and achieve the goals you have envisioned for years.

The ultimate business coaching book, Coach: Coaching for Business Performance is an operation manual for all business coaches and leaders to leverage their relationships with clients or team members who depend on their leadership or guidance. Learn how to increase production and performance with detailed models for effective goal setting, about accountability practices, and how to troubleshoot common obstacles coaches encounter. This book is a must-have for anyone looking for a system to implement to help others succeed and reach their goals.

In the audiobook The Ultimate Coaching Toolbox- 98 Life Changing Techniques, Tools, and Exercises to Coach Clients to Success, you will discover 98 coaching worksheets, exercises, and tools that can transform your approach to working with clients. Plus you'll discover which clients, coaching types, and situations each of the tools works best for, and what to do when a coaching tool doesn’t turn out to be a great fit for a specific client.

Erin, a young technology executive, is burned out and discouraged in her management role. Facing a decision to confront her CEO and resign, she encounters a woman named Leah whose wisdom helps guide her choices. An uncommon mentorship develops as Leah challenges Erin to write a new story. Leah's insights into leadership and followership are fueled by her former relationship with a professor whose enduring lessons about the power of story are passed on to Erin. Challenged to recognize and overcome toxic work environments, Erin confronts her own ability to change her mindset.

The Simple Six system will teach you how to grow your business one step at a time while avoiding distractions.

Be Your Own Leadership Coach will increase the equity of access to coaching practices and teach you powerful self-coaching strategies so you can support your leadership of you and support yourself as you lead others–anytime, anywhere. You will lead as your best-self, and improve your wellbeing rippling this to others.

Elaine Biech, one of the most highly regarded names in talent development, has set out to identify the perfect blend of content mastery and audience insight. The result is this highly informative book. The Art and Science of Training presents the science for learning and development, but it also emphasizes that training success lies in knowing what to do when things don't go as planned.

Teams Unleashed provides a map and compass for engaged, sustainable, and improved team performance. This practical approach uses the everyday language of teams to highlight what's working, and uncover what's not, and gives teams the tools to incorporate new practices that build team effectiveness. This is an approach proven in the real world of teams since 2005 and used by thousands of teams worldwide.

If there were a simple everyday practice that could radically transform your experience of life into an open, clear, connected, expansive, active, and driven adventure (yet naturally compassionate and intrinsically loving), would you want to learn more about it?

The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La’Wana Harris’s Inclusion Coaching method helps people realize that sharing power isn’t the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter - people believe in diversity until they feel that they have to give something up.

Leadership first, location second. As more organizations adopt a remote workforce, the challenges of leading at a distance become more urgent than ever. The cofounders of the Remote Leadership Institute, Kevin Eikenberry and Wayne Turmel, show leaders how to guide their teams by recalling the foundational principles of leadership. The authors' “Three-O” model refocuses leaders to think about outcomes, others, and ourselves - elements of leadership that remain unchanged, whether employees are down the hall or halfway around the world.

NASA, Pixar Animation Studios, and BMW all use the Process Communication Model as a way of training leaders to connect effortlessly with anyone. This book simplifies the complex model to make it easy for anyone to use. Today, more than ever, leaders need a new style of leadership. They are realizing that true transformation happens through meaningful relationships, and discovering that the key to sustainable connections that create possibility and potential is through communication.

Brad Englert has written Spheres of Influence: How to Create and Nurture Authentic Business Relationships to help emerging leaders develop and perfect what he calls the “critical hard skill” of building effective and enduring business relationships.

Are you ready to create, inspire, and lead your own amazing salon team? Salon owners, this book is for you. It equips you with the business smarts you need to build a team of people you love and trust, so you can reap the rewards you deserve: money, time, freedom, and choice.

In Brad Hart’s new book, The 8-Minute Mastermind, Brad introduces us to a new business paradigm which is fun, lucrative, scalable, and truly helps people. Further, it’s easily one of the best ways to improve your own expertise on any subject you choose. After being involved in a long list of masterminds himself, and creating many of his own, Brad shares the benefits along with the hard-won best practices for starting your own, no matter who you are, so you can truly travel anywhere for free, solve any problem, and add $100k+ to your business in five to 10 hours a month.

Maynard Webb has helped found, fund, and grow dozens of successful companies. Webb now shares his lessons with the rest of America’s aspiring entrepreneurs in Dear Founder. Dear Founder is rich with sound advice on an array of business topics, from turning your idea into a reality to building a culture, to reaching key financial goals. This audiobook is an indispensable guide to navigating the realities, risks, and rewards of being your own boss - and founding the company of your dreams.